Manager Network

Lawrence Polin

**** ******** *** #**** - ******, CA 92782

Phone: 714-***-**** e-mail: abidb2@r.postjobfree.com

Objective

To continue focus on interpersonal and professional development in the IT

field.

Experience

07/07-11/09 Kaiser Permanente 951-***-**** - 1830 California St - Corona,

CA

Joe Olague mgr

. Monitor national TCP/IP network of 18,000 Cisco nodes and 155,000

users.

. Manage workstation connectivity with Remote Desktop and Active

Directory user password reset.

. Work a high call volume NOC service desk, interfacing with customers,

Telco and equipment vendors.

. Open incident records and emergency change records in Remedy ticket

tracking system.

. Report all business-impacting issues to team members and management as

required.

. Assist ITIL Incident Manager on conference bridge calls during major

outages.

. Communicate with customers and vendors during troubleshooting,

resolution and follow-up.

. Complete documentation of all network reported incidents, their

resolution and root cause.

. Maintain NOC procedures in SharePoint and help keep Visio network

drawings current.

. Monitor network availability with IBM/Netcool and CA/eHealth

. Measure carrier loss and delay through MPLS network with Cisco IOS

IP/SLA, using router as active probing device.

. Hands-on experience with Cisco CLI and hardware: router, switch and

wireless.

10/00-07/07 First American Corp 714-***-**** - 1 First American Wy - Santa

Ana, CA

Bob Wright mgr, Matt Beall mgr

. Monitor global TCP/IP Cisco network with over 2,000 WAN/LAN sites

. Respond to network events from HP/OpenView and Lucent/VitalNet NMS.

. Measure enterprise-wide MPLS traffic with Cisco IOS NetFlow and NetQoS

Reporter-Analyzer.

. Work incident tickets and change control records in Vantive ticketing

system.

. Assist provisioning and logistics teams with order, install,

configuration and turn-up of Telco circuits and Cisco hardware.

. Support VPN Cisco client, Altiga-3000 concentrator and ACS server

group access-list management.

. Participate in Extranet site installations requiring configuration of

PIX application object-group names and hosts and associated access

lists.

08/97-10/00 Ingram Micro Inc 714-***-**** - 1600 E Saint Andrew Pl - Santa

Ana, CA

Mike Ditta mgr

. Monitor global TCP/IP Cisco WAN/LAN

. Acknowledge CA/eHealth alerts and field user calls

. Open problem tickets in Siebel ticketing system and work to

resolution

. Assist provisioning and logistics teams with order, install, test and

turn-up of Telco circuits and Cisco hardware

. Perform traffic monitoring, collecting and analysis with CA/eHealth.

. Implement necessary Cisco router and switch IOS/CatOS upgrades.

Training and Certification

Global Knowledge - 640-822 Interconnecting Cisco Networking Devices Part 1

Global Knowledge - 640-816 Interconnecting Cisco Networking Devices Part 2

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