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Manager Customer Service

Location:
Ocala, FL, 34480
Posted:
November 01, 2010

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Resume:

**** ** **** ******, *****, florida *****

352-***-**** abid9s@r.postjobfree.com

shana anderson

objective

A dedicated professional that is an astute problem solver, a resourceful

thinker and a natural leader, complemented by computer proficiency skills.

Capable of building teams, assess group or individual needs and achieve

goals and objectives. A hard working individual who produces top quality

work and is committed to setting new standards of excellence.

Employment

Secretary/Bookkeeper

March 2008 - September 2008 Eaton's Beach Rentals, Belleview, Florida and

Ocklawaha Hardware Store, Ocklawaha, Florida

Both companies listed above were owned by the same person. I was

responsible for balancing all checking accounts for both companies.

Answered phones, assisted customers when needed, handled all aspects of

payroll.

Store Manager (Multiple Stores)

June 2007 - March 2008 Kwik King Food Stores, Ocala, Florida

Managed two convenient stores simultaneously. Managed and assigned tasks

appropriately to ensure both stores were adequately stocked, cleaned,

organized and well kept based on Company standards. Scheduled employees to

maximize excellent customer service without exceeding payroll budget.

Maintained positive and professional relationships will all vendors and

suppliers. Assisted District Manager with Human Resource tasks such as

hiring, disciplinary actions and terminations.

Managing Partner / Co-Owner

March 2006 - April 2007 Millennium Mortgage, Inc., Ocala, Florida

Established policies and procedures for company. Responsible for

recruitment of new brokers, title agents and employees.

Post Closing Manager

April 2001 - February 2006 Taylor, Bean and Whitaker Mortgage, Ocala,

Florida

Managed five entry level departments simultaneously with each department

having a team leader. Responsible for hiring new staff members, monitoring

performance as well as coordinating staff development and training with

department team leaders. Balanced and maintained a pipeline of 200 million

dollars.

Education

* Lake Weir High School Candler, Florida diploma 1987

* Webster Community College, paralegal studies 1 year

skills

* Proficient in MS Outlook

* Proficient in MS Excel

* Proficient in MS Word

* Quickbooks

REFERENCES

Spencer Blank

5540 SW 45th Street

Ocala, Florida 34474

352-***-**** (cell)

Erla Carter-Shaw

352-***-****

Sherlean Hunter

3120 NE 45th Street

Ocala, Florida 34479

352-***-****



Contact this candidate