Customer Service Sales

Jill A. Klug

*** ******* *****

Rockton, IL *****

H.815-***-**** / C.815-***-****

Email: *********@*****.***

Objective: To continue my career in Customer Service, Sales Management or any other related field.

Professional Experience

Fabricators & Manufacturers Association, International 1999-July 2009

Rockford, IL

Membership Operations & Customer Service Manager for this educational association.

Responsible for supervising a staff of three customer service representatives, one membership specialist

and a receptionist. Additionally responsible for creating month-end membership reports, developing and

publishing compensation surveys, monitoring affinity partnerships and overseeing order processing

responsibilities for Membership, Conference and Bookstore operations.

Beloit Corporation 1995-1999

Beloit, WI

Product Support Specialist for this manufacturing firm. Responsible for servicing five outside

salesmen and approximately fifty paper mills in Southern United States. Job responsibilities include:

providing price and availability on paper machine replacement parts, referencing mill requests to ensure

correct parts are ordered, monitoring the mill’s purchase order status, developing and maintaining customer

relations, and handling invoice problems as needed.

Rockford Cutting Tools and Abrasives 1987-1995

Machesney Park, IL

Customer Service Supervisor for this industrial distributorship. Responsible for supervising a staff

of four inside sales desks, purchasing over a $1MM worth of inventory and handling all invoice

discrepancies. Additionally responsible for handling all orders, quotations, expedites, and relaying technical

information associated with cutting tools, abrasive and maintenance products for five accounts. Completed

correspondence courses with Sandvik Coromant, Carborundum Abrasives and Cincinnati Milacron.

Regal Beloit Corporation 1986-1987

South Beloit, IL

Inside Sales Representative for this manufacturing firm. Responsible for increased sales volume,

quoting price and delivery on a large variety of cutting tools, relaying technical information to industrial

distributors, and adding perspective distributors to the Florida, Nevada and Utah markets.

First Wisconsin - Sheboygan 1983-1986

Sheboygan, WI

Marketing Officer for this $245MM commercial bank. Responsible for developing an overall

marketing strategy, formulating all advertising media, conducting all research projects and measuring the

effectiveness of all campaigns.

Education

University of Wisconsin - Oshkosh Graduated 1982

Oshkosh, WI

Bachelor of Business Administration - Marketing Major

References

Available upon request.

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