Customer Service Administrative Assistant

Marian Clayton

**** **** **** *****, **********, VA 22193

Phone: 703-***-**** Email:abid93@r.postjobfree.com

Objective

Seeking a challenging Administrative or Human Resources Assistant

position among a team of professionals where excellent

communication and customer service skills can be demonstrated

for the increased profitability of the organization

Career Summary

. Gained valuable team work skills and discipline through

military service

. Assumed a position as an Administrative Assistant in a health

care setting performing a variety of administrative duties with

minimal training or supervision, resulting in a more structured

environment

. Further enhanced excellent customer service skills through the

successful coordination of all maintenance requests for

hundreds of residents in a retirement community setting

Skills Summary

. Detail-oriented and reliable self-starter

. Solid Internet research and Microsoft Office Suite experience

. Answers on Demand database program experience

. Held a Secret Security Clearance and is capable of passing any

type of background check

Education Bachelor of Science: Business Administration, Columbia

College 2006

Experience Maintenance/Environmental Services Administrative Assistant:

Westminster at Lake Ridge, Lake Ridge, VA (2009-Present)

. Tactfully assisted residents in a community containing over 200

apartments and cottages with complaints and other requests via

telephone and in person

. Successfully processed dozens of incoming maintenance requests

daily through Answers on Demand data base program and

distributed them to technicians

. Coordinated and maintained an annual cleaning schedule for

customers' dwellings

. Diligently followed up on work order requests and closed

completed work order requests in a timely manner

. Maintained various weekly and monthly maintenance reports using

Excel and performed other word processing and clerical duties

as requested by the Director of Plant Operations

. Promptly prepared weekly purchase orders and check requests

before submitting them to the finance department for payment

. Assisted with annual budgets for supplies for the maintenance,

security, and housekeeping departments

Health Center Administrative Assistant/Receptionist: Westminster

at Lake Ridge, Lake Ridge, VA (2007-2009)

. Arrived to work promptly to assist the Director of Health

Services by arranging meetings, updating the calendar,

preparing the monthly newsletter, and other correspondence

using Microsoft Word, Excel, and Publisher programs

. Assisted other members of the Health Center management team

with ordering and maintaining supplies, faxing and copying

documents, troubleshooting office equipment, updating the

resident database, and taking and distributing meeting minutes.

. Accurately received, sorted, and prepared mail for delivery to

over 100 residents and staff members

. Cheerfully greeted guests and residents entering the Health

Center, providing assistance as appropriate

. Skillfully directed dozens of outside and inside calls and

inquiries daily to the appropriate departments via a multi-line

telephone system and overhead paging system

. Promptly prepared and distributed employee and volunteer

applications to applicants, via mail, fax or in person

. Scheduled employee interviews and completed reference checks

after the interview

Full Time Student: Full Time Student (2003-2006)

Child Development Program Assistant/Cook: Buckley Child

Development Center, Aurora, CO (2001-2003)

. Tactfully communicated with parents daily concerning the needs

of their children through oral and written reports

. Promptly prepared and delivered two meals and snacks daily to

over 150 children

Aircraft Armament Technician/Support Team Member: U.S. Air

Force, Misawa Japan and Edwards, CA (1996-2000)

. Held a Secret Security Clearance while supporting flying

missions in various locations by performing both scheduled and

unscheduled maintenance on F-16 aircraft weapons systems

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