Customer Quality
Resume:
Keith V. Chrysler
Objective:
To provide protection, problem solving, on-going communication, continuous improvement in order to exceed customer
goals and expectations.
Experience
Quality Supervisor, under contract with Leaders Staffing Fort Wayne, Indiana 2010
Hummer Dekalb Molded Products, Code 3 and other U.S. Military (DCMA) contracts
Protect the customer from n/c product – supplier or customer identified, disposition as appropriate.
Problem solving, analyze, and communicate product issues, updates.
Organize sort/re-work with containment provider – firm believer of keeping cost low, reduced containment cost.
Approve all Traveling Process Information, containment, rework, inspection, setup instructions and timesheets
Root cause analysis with immediate corrective actions
Minimize the receipt of formal Customer complaints, ensure PPM numbers remain low and scrap under one percent
Developed trusting relationship with Customer, vendors and suppliers
Most improved supplier award from Code 3 in May,2010
Conducted APQP, PPAP and product launch
Designed gages for components with multiple critical feature measurements
Pressroom Lead, Sunstar Braking-Franklin Ohio 2006- 2007
Harley Davidson, Honda. Brake rotors and parts for competition racing
Design of attribute gages specifically targeted to exceed Customer’s previous quality goals
Creation of work instructions for the pressroom and tool and die.
Training team members on lean principals of operation and troubleshooting.
Create new quality management system greatly improving effectiveness of inspection
Maintaining scrap levels under one percent
Team Leader, TG Automotive of Hopkinsville, Kentucky. 2004-2006
Toyota, Nissan, Honda and Ford. Automotive door and window sealing products.
Responsible for training extrusion teams on all shifts.
Root cause analysis and immediate corrective actions.
Rotation of sort teams to reduce fatigue and maintain highest quality levels for the Customer.
Maintain scrap levels under two percent.
Meridian Automotive Systems, Angola, Indiana. Lead Quality Auditor 2001-2003
Toyota, Jaguar and Ford. Front and rear bumper units
Initiate massive scrap and discrepant material reduction program-organize internal sort teams
Create second aggressive program to properly disposition and eliminate discrepant material on a per shift basis.
Constant process monitoring-enforcing immediate corrective action solutions.
Work with team of engineers and managers targeting Total Customer Satisfaction, resulting in zero
Education:
Associates Degree in Business Management from Aquinas College, Nashville, Tennessee .
Additional Experience:
Supervision of up to fifteen employees in three separate organizations.
Experience in training associates in safety, quality and lean manufacturing practices.
Quality engineering, APQP PPAP, Blueprints from Master to Obsolete, Customer vendor and supplier interface,
continuous process monitoring, first last article verification, SPC charting, root cause analysis, writer of work, repair
and traveling process instructions, continuous improvement programs in a lean manufacturing environment. ISO QS
9000, 9001, 14001 and TS 16949 environment experience with a constant focus on Total Customer Satisfaction.
Holder of U. S. Passport
Contact Information:
Keith V. Chrysler
1100 S 600 W
Angola, In 46703
**********@***.***
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