Customer Service Sales
Resume:
MATTHEW L. LUCAS
*** ****** *** . ********, **** 43213 . *******@*******.**.*** .
Management Professional with 15+ years of staff management, sales,
marketing, technical knowledge and leadership experience servicing multiple
industries in a global and electronic world.
SUMMARY OF QUALIFICATIONS
. 15+ years of successful working in manufacturing environments including
one of the largest Rapid Prototype (RP) Bureaus/Manufacturer in the
world, one of the largest RP/Manufacturers in U.S. and a growing
international Canadian Product Development organization.
. 8 years of managing multi-departments and staff to complete scheduled
work on time or before scheduled due date.
. Develop relationships and networks with high-level and C-level managers
and engineers to expand contacts, cultivate new business and improve
sales process.
. Cultivate client relationships to understand their needs, their business
goals and provide solutions for positive results.
. Serve as client advocate while acting in best interest of the Company.
. Train and mentor new/existing sales and project management personnel,
provide positive and negative feedback and reinforce skills.
. Proven self-starter works independently while contributing to the success
of the entire team.
. Utilize time management skills and multi-tasking to meet goals and
deadlines.
. Excellent problem solving skills, team player, and can assume both
authoritative and democratic leadership.
PROFESSIONAL EXPERIENCE
Project Manager/Technical Sales
4/2010 to present
LAE Technologies
Barrie, Ontario, Canada
LAE Technologies is an international product development and manufacturing
company, based in Canada, with offices in China and United States.
. Develop and grow existing customer base through proactive service and
support.
. Develop new business in U.S. for all aspects of Product Development, 10-
15 new clients per year.
. Customer interface for new and existing programs.
. Troubleshoot and resolve manufacturing issues.
. Provide daily/weekly progress updates to Customers about their projects.
. Coordinate efforts with represented Manufacturing groups for successful
programs.
. Secure project costs through domestic and off-shore vendors.
. Travel as necessary both domestically and internationally to ensure
successful project completion.
Account/Program Manager 1/2010
to 4/2010
Laser Reproductions
Gahanna, Ohio
Laser Reproductions is one of the largest Rapid Prototyping Service Bureaus
in the United States and also operates globally for plastic
manufacturing.
. Senior Account Manager for company's largest account(s).
. Create and implement project management systems and metrics for
continuous improvement and goal achievement.
. Develop the Contract Manufacturing department to align with Company's
long term goals, which include the development of systems, procedures and
supply chain.
. Personally manage all Contract Manufacturing and larger, more involved RP
programs.
. Develop and expand our current team of project managers to support our
Sales functions.
. Train staff in quality customer service techniques to ensure service is
in accordance with company standards and policies.
. Serve on Senior Management team.
. Maintain in-depth knowledge of company products, operations, and systems.
. Interact will all divisions of Operations for completion of successful
projects/programs.
. Assist and support sales and customer service representatives, as needed.
. Interview job applicants, provide ongoing feedback regarding performance,
and administer disciplinary action, including suspension and/or
termination of employment.
Sales & Marketing Manager 9/2006-
1/2010
Laser Reproductions
. Successfully created and implemented sales and project management systems
and metrics for continuous improvement and goal achievement.
. Senior Account Manager for company's largest account(s).
. Train staff in quality customer service techniques to ensure service is
in accordance with company standards and policies.
. Provide leadership to sales/program management team(s) through effective
objective setting, delegation, and communication.
. Formulate sales and marketing budget. Ensure marketing activities are
cost effective and within established budget limits - 4% of sales.
. Serve on Senior Management team.
. Research and analyze industries for new business development.
. Provide technical consultation to customers.
. Oversee short and long-term strategic sales and marketing plan.
. Interact will all divisions of Operations for completion of successful
programs.
. Assist and support sales and customer service representatives, as needed.
. Interview job applicants, provide ongoing feedback regarding performance,
and administer disciplinary action, including suspension and/or
termination of employment.
Operations Manager 3/2002
to 9/2006
Laser Reproductions
. Oversee three prototype/production shops, operating three shifts with
forty employees.
. Customer/client liaison for new and existing projects.
. Sales/Program Manager interface including estimating costs and time lines
for new and existing projects.
. Schedule and monitor workload - approve outsourcing of work, follow work
order instructions, and meet deadlines.
. Serve on Senior Management team.
. Adhere to Quality Control standards.
. Develop annual Operations budget, planning and company-wide goal setting.
. Create and maintain Systems Manual for processes and policies.
. Direct Operations meeting with management staff to evaluate issues,
discuss solutions and review Customer Satisfaction Index.
. Contribute to goals of double digit corporate growth during this period.
. Interview job applicants, provide ongoing feedback regarding performance,
and administer disciplinary action, including suspension and/or
termination of employment.
Program Manager 10/1999 -
03/2002
ARRK Product Development Company
San Diego, CA
ARRK PDG is a global Rapid Prototyping and Manufacturing Company. The home
base in Japan and ARRK has multiple offices throughout the world.
. Managed all production Injection Molding and Die Cast programs ($3mm+)
for Sales groups in Ohio, and satellite Michigan, Illinois, Texas and
Toronto, Canada offices.
. Customer interface for new and existing programs.
. Troubleshoot and resolve manufacturing issues.
. Provide daily/weekly progress updates to Sales/Engineering/Customer.
. Coordinate efforts with Sales/Engineering/Manufacturing groups for
successful programs.
. Secured project costs through domestic and off-shore vendors.
. Traveled as necessary both domestically and internationally to ensure
successful project completion.
Computer Proficiency: Microsoft Word, Excel, Outlook, Visio, PowerPoint,
MindMap and Projects, Solidview, SolidWorks CAD Software.
Associate Degrees; Mechanical Engineering and Tool, Die and Moldmaking.
06/1995
Zane State Technical College, Zanesville, OH
LinkedIn Profile: http://www.linkedin.com/in/ml2009
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