Medical Administrative Assistant

EUGENIA CHIEN

***** ****** ***** *****

RANCHO CORDOVA, CALIFORNIA 95670

916-***-****

EDUCATION: University of California, Berkeley

Major in Biology, Minor in Business Administration

WORK EXPERIENCE:

KAISER PERMANENTE MEDICAL CENTER,

RANCHO CORDOVA, EYE SURGERY CENTER

August 2013 to Present Volunteer

NORCAL UROLOGY MEDICAL GROUP, OAKLAND

April 1, 2007 to May 25, 2011 Medical Records Coordinator:

-Performed medical record/chart maintenance;

-Prepared forms, registration materials and documents;

-Expedited the filing of all lab reports and sheets;

-Scanned medical records by using the electronic Next-Gen;

-Performed medical charts/records data entry and retrieval;

-Assisted with telephone calls;

-Performed copying, faxing and mailing of charts/records;

-Maintained knowledge base regarding HIPAA, HIV/AIDS;

-Sent old records to storage facility;

-Checked for insurance eligibility;

-Scheduled appointments and call patients for upcoming

appointments, registered patients;

-Notified patients to go to labs for blood work;

-Called labs for results before the patients’ appointments;

-Prepped reports to go to clinicians for review;

-Handled cash, check and credit card transactions;

-Answered high volumes of incoming and outgoing calls.

September 11, 2006 to KAISER PERMANENTE MEDICAL CENTER, WALNUT CREEK

February 2, 2007 DEPARTMENT OF PATHOLOGY

Pathology Transcriptionist and Medical Secretary:

-Transcribed reports dictated by the nine pathologists;

-Typed various miscellaneous material;

-Updated departmental policies and procedures.

July 11, 2006 – September 8, 2006 ALTA BATES SUMMIT MEDICAL CENTER, OAKLAND

(Temporary position) BARIATRIC CARE PROGRAM

Administrative Assistant and Coordinator:

-Reviewed all the patients’ charts and policies and procedures

for the 9-23-06 site inspection by creating the Excel and

entering data;

-Helped the Manager with the weekly education to the

candidates who were interested in the weight loss surgery

program;

-Typed agenda for various meetings.

February 1999 to July 6, 2006 CHILDREN’S HOSPITAL & RESEARCH CENTER,

DEPARTMENT OF PATHOLOGY

Pathology Transcriptionist and Administrative Secretary:

-Transcribed surgical pathology, cytology and autopsy reports;

-Took Surgical Case Review Committee’s minutes;

-Composed, prepared and typed correspondence, memoranda, special projects and technical papers;

-Performed complex formatting of documents;

-Maintained pathology and laboratory policy and procedure

manuals;

-Provided support to Laboratory Director, Chief of Pathology

and two other pathologists;

-Filed reports, slides and tissue blocks;

-Coordinated meetings and presentations: composed and

distributed agenda and materials, set up and reserved

facilities, notified attendees, etc.;

-Opened incoming mail and distributed correspondence;

-Received, handled and transferred phone calls;

-Maintained supplies, ordered supplies as necessary within

budget;

-Maintained copy machine; trouble shot minor problems;

-Requested copier repair service as needed;

-Shipped biological specimens;

-Prepared and packaged material for storage;

-Distributed and mailed CAP proficiency survey samples.

March 1996 to February 1999 KAISER PROGRAM OFFICES,

QUALITY DEPARTMENT

Administrative Assistant and Senior Secretary:

-Performed secretarial and administrative functions for quality

management and provided back-up secretarial support to the

other Quality Department staff in meeting heavy workloads;

-Typed correspondence, reports, speeches and board materials;

-Prepared minutes and agenda for meetings;

-Assisted with audio-visual hardware needs for meetings;

-Arranged and coordinated meetings, conferences, and

conference calls. Made air travel and hotel arrangements for department staff;

-Photocopied, assembled and distributed reports and materials;

-Maintained the department’s file system;

-Maintained and ordered subscriptions and publications;

-Processed invoices to be sent to Accounting for payment;

-Prepared employees’ timecards and leave slips.

November 1990 to March 1996 NAVAL MEDICAL CENTER, OAKLAND

QUALITY ASSURANCE DEPARTMENT

Administrative Secretary and Assistant:

-Performed a variety of secretarial and administrative duties;

-Typed, edited, and formatted documents on IBM (Word, WP);

-Prepared communications materials;

-Operated computer to transcribe letters and reports;

-Scheduled/confirmed appointments and conferences and

prepared meeting agenda;

-Took committee minutes;

-Maintained central database of medical staff activities and

provided direct support for Credentials Review Committee.

January 1989 to November 1990 NAVAL MEDICAL CENTER, OAKLAND

MEDICAL RECORDS DEPARTMENT

Medical Records Technician & Administrative Assistant:

-Reviewed and analyzed medical records;

-Typed minutes of committee meetings and memorandums;

-Provided reports and statistics to Medical Records Committee;

-Prepared employees’ timecards and leave reports.

SPECIAL SKILLS: Ability to type 76 words per minutes; to monitor computers; to

do transcription; knowledge of management skills; Personnel administrations; ability to approach problems; to communicate

orally and in writing; knowledge of medical terminology.

REFERENCES: Will provide upon request.

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