Engineer Project

Charles R. Adams

***** ** **** ******

Vancouver, WA 98682

Cell: 360-***-**** email: abid8g@r.postjobfree.com

SUMMARY

Process-oriented Computer and Hardware Engineer with extensive experience

in testing, troubleshooting, qualifying and documentation of a wide range

of computer and peripheral hardware. Skilled in all facets of project

development, client and field engineering support, training and document

development. Demonstrated advanced leadership and project management

skills as a team ranger for senior technicians nationally. Organized group

databases, websites and SharePoint to standardize equipment repair

procedures. Supported the documentation, testing and logistics of facility

equipment repair, thereby accomplishng national support of products.

Expertise includes:

New Product Testing and Analysis Technical Documentation

New Technology Implementation Training Documentation

System Hardware Development Client Relations Development

Project Management Technical Classroom Presentations

Website Creation and Management Senior Technical Hardware Support

TECHNICAL SKILLS

Operating Systems Unix, Linux, Windows Vista, Windows XP, Windows 2000,

Windows NT, Sun Systems OS

Software Microsoft Access, Microsoft Word / Excel 2007, Adobe

Languages Acrobat, Microsoft PowerPoint / Publisher 2007, Microsoft

Live Meeting 2007

Internet Microsoft .NET Framework, XML, HTML, XHTML, Microsoft SQL

Technology Server

Other Database Design, Object-oriented Programming

PROFESSIONAL EXPERIENCE

ADP, INC., Portland, OR 1991 - 2009

Computer Hardware Engineer 2003 - 2009

Technical Services Process Engineer

Tested and documented new equipment for compatibility and compliance.

Analyzed process flow and initiated improvements in the testing, compliance

and documentation of new product for ADP, including Sun, IBM, HP and Intel

computer platforms, peripherals and interface equipment, and various

communications equipment. Developed guidelines and training material for

both the nationwide field engineering groups and local repair technicians.

Facilitated training seminars in both classroom and online settings.

. Managed self-driven projects integrating with ADP-specific internal

software to external hardware. Ensured software compatibility and

developed standards to comply with aggressive project go-live dates.

. Collaborated with systems engineers on integration of time-clock

hardware. Evaluated new hardware and localized the ADP national repair

needs and response time.

. Member of 10-person engineering team created to brainstorm, develop and

construct database management strategies. Integrated 3 national database

mainframes into one by rewriting code to SQL and consolidating the

knowledgebase to better serve the functional needs of support to both

field and internal repair engineering. Eliminated duplication and

information conflicts.

Charles R. Adams Page Two

ADP, INC. (Continued)

Senior Regional Hardware Support Technician 1991 - 2003

Administered online and telephone technical support to a multi-national

database of clientele and systems. Assisted with hardware setups and

programming needs pertaining to IBM, Intel and Motorola-based mainframe

systems. Resolved issues with Zyplex, Cisco, Digital and Allied Telesyn

network equipment, including routers, terminal servers, small market MUX,

Net3K equipment and LAN / WAN configurations. Provided IP programming for

VPN, Internet and Secure tunneling.

. Supported national Telco's with technical assistance for network problems

to Frame Relay, T1 / T3 and dedicated circuits. Received quarterly

recognition award for innovation.

. Assisted with configuration issues for terminals, PCs, modems, Laser

printers and high-speed line printers to onsite or ASP DMS mainframe

systems, resulting in the creation of an online knowledgebase that

assisted other support technicians.

. Supported technicians nation-wide as a senior level mentor and national

ranger.

PROFESSIONAL ACCOMPLISHMENTS

. Bench Technician: Electronics Bench Tech with through-hole and SMT

experience

- Utilized O-scope, distortion meter, frequency counter

. Biomedical Technician: Holy Family Hospital, Spokane, WA

- Repaired, calibrated, maintained and performed testing, to component

level, of all electronic and mechanical equipment in hospital system

. United States Air Force

- Vietnamese Interpreter

- Satellite Reconnaissance Interpreter

. Military Intelligence - Top Secret Clearance with Expanded SBI Background

EDUCATION

BS, Automated Manufacturing and Robotics, ITT Technical Institute,

Portland, OR

AAS, Electronics Engineering, ITT Technical Institute, Spokane, WA

AS, Military Science, Community College of the Air Force, Denver, CO

PROFESSIONAL ASSOCIATIONS

National Association of Radio and Telecommunications Electronics (NARTE)

International Society of Certified Electronics Technicians (ISCET)

American Engineering Association Inc. (AEA)

CERTIFICATION / TRAINING

Successfully completed all hardware training courses offered by ADP, Inc.

Received certification in the following disciplines

. Networking 2

. Client Server / Sales Advisor

. Novell Super Service Advisor

. GM Access

. NT PC Support

Contact this candidate