Quality Control Customer Service
Resume:
NANCI CLARK
Slocomb, AL ***75
*****@*********.**.***
Manufacturing Engineer with over 20 years of manufacturing experience
currently managing production planning, scheduling, personnel and inventory
control. Extensive expertise in ISO-9001/14000 document development,
control, implementation, and staff training. Proven record of successful
yield improvement projects, new production qualification and introduction
using Lean/Six Sigma and Statistical Process Control methodologies.
Expertise in product defect root cause and effect analysis, process and
quality troubleshooting as well as Key Process/Key Quality Indicator
analysis. Strong analytical, team-building, and communication skills
tailored for all levels.
EXPERIENCE
SONY Electronics Inc., Dothan, AL
1979 ~ Present
Manufacturing Engineer (2006 ~ Present)
. Division ISO Coordinator- document control for multiple processes,
audit leader.
. Maintain, review and control multiple process ISO-9001 documentation.
. Train team members for all new products and procedures.
. Successfully introduced a new professional-use media in the slitting,
and quality control processes.
. Initiated an SPC based KPI/KQI monitoring system and trained operators
in data interpretation for process ownership; resulting in yield,
quality and efficiency improvements.
. Review and monitor personnel adherence to procedure for error-free
operation of area.
. Analyze process defect root cause and effect; providing
troubleshooting feedback to upstream processes.
. Monitor product yields; implement yield improvement activities for
slitting area.
. Monitor process and product key process and quality indicators.
. Qualify new product introductions and equipment modifications.
. Serve as international process customer service liaison; maintaining
less than one day turnaround time.
. Developed a Preventative Maintenance "dashboard" system to quickly
track machine maintenance verifications.
. Plan and control production for multiple processes.
. Maintain 100% hit rates for product shipments.
. Recognized as a plant leader in inventory control.
. Direct production staff of 18 with high standards to achieve
commitments.
. Authority over multi-million dollar, high end professional use
product; consistently maintaining a 100% monthly inventory accuracy
rate.
. Led slitting yield improvement project resulting in a 2.5% yield
improvement with $500,000 annual savings.
. Develop manufacturing specifications for several processes.
Nanci Clark
Process Quality Control Specialist (1997 ~ 2006)
. Monitored coating, calendering, and slitting process quality using Six
Sigma and SPC methodologies.
. Investigated root cause and effect of process defects and reported
feedback to upstream processes.
. Developed product Key Process and Quality indicator databases.
. Verified quality control instruments for ISO compliance.
. Performed quality evaluations, data analysis and presentations for
product qualifications.
Process Quality Control Technician (1985 ~ 1997)
. Monitored, inspected and performed quality evaluations for injection
molding, wet coating, calendering, and slitting processes.
Various Production Positions: Calender Operator, Ejection Molding QC
Technician, Packaging QC Technician and Packaging Operator (1979 ~ 1985)
Electric Motor Sales and Service, Ozark, AL
1978 ~ 1979
. Bookkeeping and payroll.
EDUCATION
. Troy State University, Troy AL
Business Administration
. Enterprise Junior College, Enterprise, AL
PROFESSIONAL DEVELOPMENT
. Six Sigma Green Belt and Black Belt
. Lean Manufacturing Practices
. ISO 9001 Internal Process Auditor
. Proficient in MS Office Suite
. AMA Communication Development
. Technical Writing
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