Doug Rosenberger

Email - abid87@r.postjobfree.com

**** ******** **

Baltimore, Md 21206

443-***-****

Objective: To obtain a fulfilling job that will enable me to grow with the

company, using my professionalism and experience in multiple

levels of management and skills.

Experience: Operational Excellence Manager

December, 2009 to current Central Parking System Washington

D.C.

Primary responsibility is the management of 17 local

garages in the D.C. area. This position was to effectively

manage, audit and monitor profitability. This includes the

study of other garages in the surrounding area and to

adjust and monitor the rate structure to ensure the

competitive edge. Oversee 6 managers and 40 attendants

consisting of full and part time employees.

Director, Ballpark Operations

Manager, Ballpark Operations

March 1999-Sept 2009 Baltimore Orioles Baltimore Maryland

1. Managed the office space, issuance of keys, proxy cards,

credentials, parking and office or space assignments.

2. Supervised the mailroom and custodial work of the front

office. (two full time and one part time employees).

3. Supervised the Grounds Crew dept in maintaining the

playing field to exceed league standards. (three full

time, seven part time and twenty seasonal employees)

4. Supervised (one full time Ballpark Operations manager).

This included oversight of all capital and small

projects in and around the park, maintenance, preparing

budgets, creating RFP's, collecting bids and awarding

contracts.

5. Supervised (one full time Event Operations manager).

This included 38 BCP officers, 3 medics and 260 event

employees. Also scheduling of staff, ADP payroll,

hiring, training, discipline and providing customer

service to over 2 million fans a year with less than

.0016 complaint ratio.

6. Created and managed four budgets totaling over 7 million

dollars. I successfully reached 97% of the total budget

by managing hours, work load.

7. Liaison to our landlord, parking contractor and our

cleaning contractor.

8. Supervised our concessionaire in all aspects of their

business. This included stand opening, staffing levels,

menu selections, hours of operation, catering, fine

dining, suites, retail and customer service management.

9. Customer Service Director for all issues presented with

regard to food, beverage, cleanliness, parking and

staffing issues. It was under my direction that these

issues were investigated and corrected in the best

possible manner and within 24 hours.

Customer Service Manager

Oct 1977 - February 1999 USPS Baltimore

Maryland

Provided daily customer service within delivery and

clerical supervision. During my 25 year career with the I

worked in several different capacities from delivery to

supervising 80 career employees. Included was scheduling

workload and man hours needed to provide service to the

customers, meet sensitive time schedules and within budget.

Part-time-

Manager- Parking Operation

Aug 1987- Sept 1991 Orioles Baltimore

Maryland

Managed the parking operation at Memorial stadium. This

included the hiring, staffing, discipline, payroll and

management of 80 part time employees. Included was the

audits and deposits for the 5000 parking spaces and payroll

accountability for all employees.

Sales- Automotive

March 1980- 1982 Mikes Auto Mart Baltimore Maryland

-Fulfilled all aspects of sales in the used car market.

-Welcomed customers and worked to meet their need with vehicles

in stock and budget or to locate vehicle

-Worked with customers with financing and determining trade

value options.

-Sold and purchased vehicles at auctions at the BW auto auction

and Manheim, PA.

Education: University Of Baltimore

Sept 1973- May 1977 Business Administration Baltimore

Maryland

Archbishop Curley High School

Sept 1969 - May 1973 Business Management Baltimore

Maryland

Other Achievements

-Numerous Dale Carnegie courses in customer service

-ADP Training in all aspects of payroll

-TEAM Training - Techniques Effective Alcohol Management for

training staff and certification. This is the industry standard

of alcohol training for all non serving staff members.

Contact this candidate