GLENN E. CHRISTENSEN

**** ***** ***** *: 706-***-**** C:

706-***-****

Columbus, GA 31904-2640 Email: abid7h@r.postjobfree.com

OVERVIEW

IT project manager and business analyst with more than ten years experience

managing cross-functional initiatives and projects. Over twenty years

experience building and maintaining strong customer relationships in both

collaborative and pre-sales roles. Highly developed brainstorming and

meeting facilitation skills. Empowers people and teams to bring their best

forward while providing needed guidance. Many years of technical and

business experience. Recognized subject matter expert in vendor selection

methodologies and negotiation. Have successfully managed project budgets

and personnel.

. Project manager, team manager, systems analyst, business analyst, pre-

sales analyst responsible for defining project scope, developing

project plans, cost, resource and schedule estimates and reports.

. Extensive experience managing procurement efforts, developing and

negotiating, pre-sales proposals, RFI / RFP / RFQ documents, non-

disclosure agreements (NDA) and contract documents.

. Have developed and presented explanatory and training materials for

several different venues.

. Current PMP candidate, Green Belt certificate (2005)

. Planning tools/techniques: MS Project, GANTT, flowcharts, swim-lanes,

E/R, Pareto, Critical-path, EVM

. Software: Microsoft Office: Word, Excel, PowerPoint, Visio, Project,

Access

. Operating Systems, Programming, Networks: Microsoft Windows, Unix,

VAX/VMS (DEC) - IBM RS6000, IBM S370, C++, Assembler, BASIC, PC -

TCP/IP, DECnet, SNA, and others

PROFESSIONAL EXPERIENCE

SYNOVUS FINANCIAL CORPORATION

2005-2009

Enterprise Risk Officer

. Created "Bifurcated Methodology" for Enterprise Risk and Operational

Risk Management.

This methodology provides a quantitative basis for integrating all

Synovus' risk assessment data into single scoring framework. Produced

comprehensive reports showing risk posture and for generating future

risk projections.

. Published two papers in "Operational Risk & Compliance" magazine (an

international publication) and presented approach by invitation to

peers in London, New York, and Las Vegas.

. Developed statistically-based data collection, analysis, and reporting

tools using Excel to implement Bifurcated Methodology within Synovus

where it provides managers with the first accurate way of

quantitatively measuring their organization's risk.

. Conducted 10 requirements analyses and collected statistical risk data

(KRI, KPI) from BUs.

. Briefed regulatory agencies concerning the methodology and our other

risk measurement techniques.

. Built integrated sets of Entity-Relationship process maps and tied

them to an active Bayesian network to analyze Synovus business

processes for optimization and risk identification purposes.

SYNOVUS FINANCIAL CORPORATION

2002-2005

Senior Business IT Partner

. Acknowledged SME in vendor procurement, contract review, and vendor

management. Negotiated at least two dozen contracts and Non-

Disclosure Agreements. Managed four, multi-vendor procurement

initiatives, simultaneously. Advised Decision Makers concerning

procurement strategies.

. Developed quantitative vendor scoring processes for vendor selection

purposes and performed business case analyses.

. Worked closely with the Project Managers, Business Analysts, technical

groups, vendors, and Business Units to facilitate successful program

implementations.

. Managed requirements identification and business process improvement

projects. Led mapping sessions.

. Consulted extensively with Enterprise Risk Management Office to

develop a practical methodology for identifying, analyzing, and

managing Operational Risks corporation-wide.

. Coordinated extensively with Legal, Financial, Compliance, Audit,

Technical, and Insurance Risk groups to execute comprehensive Due

Diligence.

SCIENCE APPLICATIONS INTERNATIONAL CORP.

1993-2002

Program Manager

. Award-winning manager for team of 15 rocket scientists, senior-level

managers, and other subject-matter experts to deploy classified, world-

wide, radar upgrade mechanism in less than 9 months.

. Perform all plan, budget, schedule, estimate, procure and contract

activities.

Project Manager And Fixed Price Project Manager

. Managed two network-related consulting engagements and studies.

Team Leader

. Requirements Identification and Test Procedure Correlation Task;

Developed documents and procedures for testing upgrades for Ballistic

Missile Early Warning System simulator.

Assistant Project Manager

. Coordinated closely with Program Management Office (PMO); three major

commands; several Air Force bases; program contractor personnel; and

end users on multi-million dollar, client/server-based logistics

system.

Help Desk Operations Planner

. Developed blueprint for deploying fully functioning Help Desk

organization as part of billion-dollar proposal effort to outsource

combined support operations infrastructure at five military

installations. Developed proposal documents, staffing, process,

training, and recognition proposals and budget estimates.

Technical Lead

. Led series of three technical network studies.

DIGITAL EQUIPMENT CORPORATION

1984-1993

Sr. Network Consultant

. Chief technical consultant for Senior Sales Representative with annual

budget of $3M. Developed numerous proposals and RFI, RFP, and RFQ

documents

Principal Software Engineer

. Helped develop new network management services offering.

Principal Maintainability Engineer

. Resolved very sensitive, customer problems for C-level, Help Desk

operation.

Senior Maintainability Engineer

. Resolved technical problems at top-level Help Desk.

EDUCATION

Current PMP candidate

Bachelor of Science/Business and Information Systems (BS / BIS), University

of Phoenix (3.97 GPA)

Completed SixSigma.US "Green Belt of Six Sigma Methodology" course, June

21, 2005

TRAINING:

Enterprise Risk Management

Operational Risk Management

Information Technology

Facilitating Groups

Business Process Re-engineering

Fixed Price Project Management

Procurement

Six Sigma - Green Belt

Business Ethics

Project Management

Security

Regulatory Topics

Pursuing PMP Certification

Advanced Facilitation Techniques

Requirements Gathering

S/W Quality Assurance

PAPERS

. "Two Heads are Better than One", Introducing the Bifurcated

Methodology for Enterprise Risk Management, published by "OpRisk and

Compliance" magazine (London), March 2007

. "It Takes Two", detailed explanation of "Side Two" of the Bifurcated

Methodology, published by "OpRisk and Compliance" magazine (London),

December 2007

. Presented details of Synovus' vendor procurement methodology to

Columbus, GA Chapter of Project Management Professionals group October

2003 and to the Georgia Bankers Association (2004) by invitation.

. "FDDI", Presented to Rocky Mountain Local User's Group (RMLUG) DEC

Users Society (DECUS), Denver, CO

. "SNATRACE - Suggestions in Use and Troubleshooting", Session #N049,

Presented at Fall DECUS Symposium, Anaheim, CA

AWARDS

. SAIC Certificate of Excellence for Outstanding Program Management

. Earned two Digital Equipment Corporation Sales Support Awards

Contact this candidate