Project Manager Engineer
Resume:
GLENN E. CHRISTENSEN
**** ***** ***** *: 706-***-**** C:
Columbus, GA 31904-2640 Email: *************@*****.***
OVERVIEW
IT project manager and business analyst with more than ten years experience
managing cross-functional initiatives and projects. Over twenty years
experience building and maintaining strong customer relationships in both
collaborative and pre-sales roles. Highly developed brainstorming and
meeting facilitation skills. Empowers people and teams to bring their best
forward while providing needed guidance. Many years of technical and
business experience. Recognized subject matter expert in vendor selection
methodologies and negotiation. Have successfully managed project budgets
and personnel.
. Project manager, team manager, systems analyst, business analyst, pre-
sales analyst responsible for defining project scope, developing
project plans, cost, resource and schedule estimates and reports.
. Extensive experience managing procurement efforts, developing and
negotiating, pre-sales proposals, RFI / RFP / RFQ documents, non-
disclosure agreements (NDA) and contract documents.
. Have developed and presented explanatory and training materials for
several different venues.
. Current PMP candidate, Green Belt certificate (2005)
. Planning tools/techniques: MS Project, GANTT, flowcharts, swim-lanes,
E/R, Pareto, Critical-path, EVM
. Software: Microsoft Office: Word, Excel, PowerPoint, Visio, Project,
Access
. Operating Systems, Programming, Networks: Microsoft Windows, Unix,
VAX/VMS (DEC) - IBM RS6000, IBM S370, C++, Assembler, BASIC, PC -
TCP/IP, DECnet, SNA, and others
PROFESSIONAL EXPERIENCE
SYNOVUS FINANCIAL CORPORATION
2005-2009
Enterprise Risk Officer
. Created "Bifurcated Methodology" for Enterprise Risk and Operational
Risk Management.
This methodology provides a quantitative basis for integrating all
Synovus' risk assessment data into single scoring framework. Produced
comprehensive reports showing risk posture and for generating future
risk projections.
. Published two papers in "Operational Risk & Compliance" magazine (an
international publication) and presented approach by invitation to
peers in London, New York, and Las Vegas.
. Developed statistically-based data collection, analysis, and reporting
tools using Excel to implement Bifurcated Methodology within Synovus
where it provides managers with the first accurate way of
quantitatively measuring their organization's risk.
. Conducted 10 requirements analyses and collected statistical risk data
(KRI, KPI) from BUs.
. Briefed regulatory agencies concerning the methodology and our other
risk measurement techniques.
. Built integrated sets of Entity-Relationship process maps and tied
them to an active Bayesian network to analyze Synovus business
processes for optimization and risk identification purposes.
SYNOVUS FINANCIAL CORPORATION
2002-2005
Senior Business IT Partner
. Acknowledged SME in vendor procurement, contract review, and vendor
management. Negotiated at least two dozen contracts and Non-
Disclosure Agreements. Managed four, multi-vendor procurement
initiatives, simultaneously. Advised Decision Makers concerning
procurement strategies.
. Developed quantitative vendor scoring processes for vendor selection
purposes and performed business case analyses.
. Worked closely with the Project Managers, Business Analysts, technical
groups, vendors, and Business Units to facilitate successful program
implementations.
. Managed requirements identification and business process improvement
projects. Led mapping sessions.
. Consulted extensively with Enterprise Risk Management Office to
develop a practical methodology for identifying, analyzing, and
managing Operational Risks corporation-wide.
. Coordinated extensively with Legal, Financial, Compliance, Audit,
Technical, and Insurance Risk groups to execute comprehensive Due
Diligence.
SCIENCE APPLICATIONS INTERNATIONAL CORP.
1993-2002
Program Manager
. Award-winning manager for team of 15 rocket scientists, senior-level
managers, and other subject-matter experts to deploy classified, world-
wide, radar upgrade mechanism in less than 9 months.
. Perform all plan, budget, schedule, estimate, procure and contract
activities.
Project Manager And Fixed Price Project Manager
. Managed two network-related consulting engagements and studies.
Team Leader
. Requirements Identification and Test Procedure Correlation Task;
Developed documents and procedures for testing upgrades for Ballistic
Missile Early Warning System simulator.
Assistant Project Manager
. Coordinated closely with Program Management Office (PMO); three major
commands; several Air Force bases; program contractor personnel; and
end users on multi-million dollar, client/server-based logistics
system.
Help Desk Operations Planner
. Developed blueprint for deploying fully functioning Help Desk
organization as part of billion-dollar proposal effort to outsource
combined support operations infrastructure at five military
installations. Developed proposal documents, staffing, process,
training, and recognition proposals and budget estimates.
Technical Lead
. Led series of three technical network studies.
DIGITAL EQUIPMENT CORPORATION
1984-1993
Sr. Network Consultant
. Chief technical consultant for Senior Sales Representative with annual
budget of $3M. Developed numerous proposals and RFI, RFP, and RFQ
documents
Principal Software Engineer
. Helped develop new network management services offering.
Principal Maintainability Engineer
. Resolved very sensitive, customer problems for C-level, Help Desk
operation.
Senior Maintainability Engineer
. Resolved technical problems at top-level Help Desk.
EDUCATION
Current PMP candidate
Bachelor of Science/Business and Information Systems (BS / BIS), University
of Phoenix (3.97 GPA)
Completed SixSigma.US "Green Belt of Six Sigma Methodology" course, June
21, 2005
TRAINING:
Enterprise Risk Management
Operational Risk Management
Information Technology
Facilitating Groups
Business Process Re-engineering
Fixed Price Project Management
Procurement
Six Sigma - Green Belt
Business Ethics
Project Management
Security
Regulatory Topics
Pursuing PMP Certification
Advanced Facilitation Techniques
Requirements Gathering
S/W Quality Assurance
PAPERS
. "Two Heads are Better than One", Introducing the Bifurcated
Methodology for Enterprise Risk Management, published by "OpRisk and
Compliance" magazine (London), March 2007
. "It Takes Two", detailed explanation of "Side Two" of the Bifurcated
Methodology, published by "OpRisk and Compliance" magazine (London),
December 2007
. Presented details of Synovus' vendor procurement methodology to
Columbus, GA Chapter of Project Management Professionals group October
2003 and to the Georgia Bankers Association (2004) by invitation.
. "FDDI", Presented to Rocky Mountain Local User's Group (RMLUG) DEC
Users Society (DECUS), Denver, CO
. "SNATRACE - Suggestions in Use and Troubleshooting", Session #N049,
Presented at Fall DECUS Symposium, Anaheim, CA
AWARDS
. SAIC Certificate of Excellence for Outstanding Program Management
. Earned two Digital Equipment Corporation Sales Support Awards
Contact this candidate