Customer Service Sales
Resume:
Renettia Keel-Walton
*** ******* ** *********, ** 71854
*******@*****.***
Objective:
Acquire a position with your company where I can utilize my knowledge and managerial experience.
Relevant Skills:
- Proficient verbal and written communication skills
- Data entry & 10 key capability
- Type 35 wpm
- Able to work in a fast-pace environment and willing to learn new things
- Operate basic office equipment: Fax Machine, Copier, Multi-lined Phones, etc.
- Experience in Windows 98/XP, Word, & Outlook
- Previously Certified Medication Aide
- Certified Pharmacy Technician
Work Experience:
Rotech Healthcare, Inc
Texarkana, TX 08/2006 – 04/2010
File Clerk – Responsible for creating and maintaining an efficient and assessable filing system
alphabetical and numerical. Pull patient charts and distribute to certain departments for insurance, billing,
claims, and patient benefits, data entry and 10 key inventories of inactive patients within the system. Kept
patient records updated. Used the company’s computer program BluVista IBM (3151) to verify
patients’ information. Assist Clerical Support researching claims with Medicaid EOBs.
Provision Boutique
Texarkana, TX 04/2003 – 05/2006
Owner/ Manager – Plan, implement and evaluate boutique operation on an ongoing basis. Managed
inventory ensuring that optimal levels of stock were kept in coordination with the customer service
department. Provided the highest level of customer service, including solving clients’ most complex
issues and developed client loyalty. Managed and motivated sales staff to achieve company goals.
Supervised and assisted sales staff on the sales floor and handled all HR functions of sales staff. Insured
all financial books were handled according to federal/state tax laws.
Evergreen Presbyterian Ministries
Texarkana, TX 03/2002 – 07/2006
Coordinating Manager – Implemented and supervised an effective program of care as devised by
treatment team and directed by clinic and program director. Developed professional working relationship
with residents and staff. Developed supportive relationship with residents and case load and completing
case management responsibilities as assigned by the Clinic, ensuring the needs of the clients are being
met. Maintained accurate records and report on daily basis. Reviewed facility logs and completed regular
administrative paperwork. Maintained frequent and consistent contact with representatives of referring
agencies. Monitored all contact with family members. Served as liaison between program and community
resources. Instructed, counseled, trained direct care staff and supervised/ managed direct care staff.
Implemented individualized treatment plans for various tenants. Completed residential responsibilities
including: monthly staff schedule, unit supplies shopping, budget, areas of concentration, QA, etc.
Ensured that staff adheres to agency policies and procedures. Monitored staff in-service, treatment team,
and support group meeting attendance. Arranged for screening, pre-placement and intake of new clients,
in the transition of discharged clients. Developmental Disabilities Office of Licensing and Inspections.
Supervisor of budget and purchasing for the group home.
New Horizons
Texarkana, TX 04/1998 – 01/2002
Living Skill Instructor – Maintained accurate records and reports on a daily basis. Assisted mentally
challenged adolescences and adults with daily living skills such as bathing, cooking, cleaning & etc.
Monitoring the behaviors and how they interacted with others. Transported them to work and various
recreational activities.
Education:
Texarkana College 08/1996 – 05/1999
Texarkana, TX
Arkansas High 08/1993 - 05/1996
Texarkana, AR
References:
Marilyn Johnson
Rotech Healthcare
LaStasha Latson
Rotech Healthcare
Clint Thomas
Evergreen
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