Sales Customer Service
Resume:
Andrea M. Fuchs
Columbus, OH ***23
**************@*****.***
OBJECTIVE
To obtain a sales position that will allow me to work on a self-governing basis while managing my own territory.
EDUCATION
Franklin University Columbus, OH
Bachelor of Science Degree in Business Administration, 2003
Graduated Summa Cum Laude
Associate of Science Degree in Organizational Leadership, 2003
Graduated Summa Cum Laude
Columbus State Community College Columbus, OH
Associate of Science Degree in Business Management, 2002
EXPERIENCE
July 2010-Sept. 2010 AllVirtualGroup (company funding pulled) Columbus, OH
Business Development Director
Sold Information Technology and Virtualization Services in specific: project services, consultation and staffing.
Became a VMware Certified Sales Representative.
Created a brand new business clientele for the company in the Columbus and surrounding area.
Cold called 40+ customers daily to invite to a Desktop Demo to learn more about the company.
Created strategic marketing & sales methods to invite new customers to a free luncheon to increase clientele.
Established a distributor (lifeboat) and a partner to sell VMware (Veeam).
Created 180+ leads, setup appointments and bided on RFP’s.
Used tools such as Jigsaw, Harte Hanks, and Hoover’s to find net new business.
Dec 2008- Present (On a part-time status) Lanam Foundry New Martinsville, WV
Sales & Business Development Manager
Maintained and generated existing, as well as, new accounts within my assigned territory.
115% of goal with a 550K target (based on calls, face to face appointments and revenue).
Created and maintained relationships with 12 new Power Plants within my territory.
Made 100-300 new cold calls weekly and am in the field 3 or 4 times weekly.
Sold custom designed castings specific to client requirements.
Lead clients through evaluation and contracting process to the project delivery phase.
Called and visited purchasing agents and maintenance planners at power plants and generating stations.
Worked with machine shops and OEM`s to develop and deliver specific needs.
Managed sales performance of assigned sales representatives in their specific territories.
Managed and assigned sales and administrative duties as seen fit.
Sept 2005 – Oct 2007 Quest Software Dublin, OH
Territory Sales Representative, Jan. 2006 – Oct 2007
Developed and maintained relationships with key decision makers within accounts.
Created and implemented account strategies.
Recognized customer business problems and drove/influenced resources to address opportunities.
Maintained current revenue and focused on identifying new opportunities to increase market share and revenue growth.
Cold called net new business in large to medium business market (320 calls/wk).
Ranked 1st of 10 reps in geographical territory; President’s Club status.
133% of goal with $600K target (based on revenue, call volume metrics, seeds, and demos/conference calls).
Sold Microsoft Windows Infrastructure Solutions Such as: Active Directory, Messaging/Exchange, Migration, Windows, SharePoint, and
Unix/Linux. http://www.quest.com/windows-management/
Overall, I sold 40+ Windows Infrastructure Solutions for each suite.
Sales Associate, Sept. 2005 – Jan. 2006
Initiated contacts with potential prospects from developed target account lists (cold call and prospected new business opportunities).
Performed effective research in the initial development and ongoing maintenance of targeted account lists.
Worked with Account Managers to develop comprehensive targeted account lists.
Qualified and passed sales opportunities to Account Managers based on obtaining a minimum amount of predetermined information and
including this information on an “Opportunity Profile.”
Identified specific individuals within the account and/or company that are the decision makers in the IT project.
Consistently met qualified lead, call and email volume quota, 115% of goal.
e-onlinedata 2004 – 2005 Powell, OH
Sales and Customer Service Specialist
Opened and closed 250-300 new accounts per month.
Negotiated fees and rates based upon order details.
Generated quotes based upon final negotiation.
Answered new applicant's questions including explanation of fees and rates.
Ensured proper merchant activation and customer satisfaction.
Entered and updated merchant profiles in CRM online interface.
Continued involvement and contact with pending applications.
Made 40-80 calls daily.
2003 – 2004 Bank One Corporation Columbus, OH
Telephone Banker III
Took routine to moderately complex customer deposits and loan inquiries and transaction requests via inbound telephone calls.
Recognized referral opportunities and cross-sold retail products.
Worked on inbound and outbound sales projects.
Consistently exceeded sales quota and was top representative for credit card sales.
2001 – 2003 Franklin University (During College) Columbus, OH
Operations Assistant, 2002 - 2003
Worked with the Director of Purchasing to provide assistance in a fast- pace environment.
Accepted, keyed in, and filed purchase orders.
Entered detail and deducted costs from blanket purchase orders in company database.
Contacted vendors and communicated with sales representatives for various reasons.
Teaching and Learning Center Assistant, 2001 - 2002
Recorded the receipt and distribution of tests and maintained security of tests at all times.
Scheduled testing and tutoring appointments for university and non- university students.
Worked on a university ambassador program for the TLC and University.
SKILLS
Computer - Microsoft Word, Access, Excel, PowerPoint, Works, wIntegrate, GroupWise, Photo Editor, Lotus Notes, Salesforce, Sugar,
Jigsaw, Harte Hanks, Google Maps and Hoovers.
Acquired Skills - Excellent communication, computer knowledge, innovation, leadership, diversification, excellent customer service,
interpersonal skills, teamwork, internal sales, external sales, new account development, follow-up, email blitz, creation of marketing
ideas and creative ways to get around the gatekeeper.
Contact this candidate