Customer Service Manager
Resume:
Melissa A. Mann **** Poplar Avenue, #*
abid23@r.postjobfree.com Memphis, Tennessee 38111
OBJECTIVE
To obtain a position that will enable me to utilize my strong organizational skills, work experience, and ability to
work well with people.
EDUCATION
Point Park University Pittsburgh, Pa.
Bachelor of Arts in Communication, Focus in Broadcasting, 2001
WDUQ 90.5 FM Pittsburgh, Pa.
May 2000 – September 2001
Academic Internship Coordinated station remotes and act as onsite station promoter; Evaluated new
music and artists for compatibility with on-air station format; Imported and cataloged new music into on-air
music server; Managed incoming pledges and station memberships during National Public Radio pledge
drive; Worked as assistant to program director.
EXPERIENCE
Universal Asset Management Memphis, Tn.
October 2009 – August 2010
Account Manager Served as one of the primary company contacts for clients; Developed and maintained
customer relationships; met revenue and project goals, planned sales and business opportunities; supported
sales and service team; negotiated sales and client contracts.
High Point Coffee Memphis, Tn.
February 2007 – September 2009
Client Relations Created company orientation classes for licensees and new employees; Developed new
store opening procedures and checklists; Managed setup and staging of new stores; Oversaw first week
operations in new stores; Prepared employee training program for licensee stores; Provided follow up support
for licensees after store opening; Trained licensees and store management team in: beverage preparation, cash
handling procedures, cash flow reports, customer relations, employee relations, employee scheduling,
following health department guidelines, food handling procedures, High Point product orientation, inventory
management, safety and security, and vendor relations; Trained new store employees in: beverage
preparation, cash handling and register procedures, customer service, food handling procedures, store
employee policy.
January 2004 – September 2009
Store Manager Controlled inventory; Coordinated employee scheduling; Coordinated organization and
staging of store; Developed new product and retail offerings; Ensured customer satisfaction; Ensured the
execution of company policies in daily operations; Generated daily cash flow reports; Maintained vendor
relations; Managed store banking; Responsible for managing staff of 10, including hiring, reviews, and
disciplinary actions; Trained all employees in: beverage preparation, cash handling and register procedures,
customer service, food handling procedures, and store employee policy.
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