Manager Customer Service

Said Nasir

**** *. ********* ******, ************, PA 19141

215-***-****- Home or 215-***-****-Cell

abid0q@r.postjobfree.com

Objective: To obtain a rewarding and challenging position that will enable

me to

utilize my Environmental/Custodial Service background, while enhancing my

Director/Manager skills. To serve as a organization spokes person to

develop a

partnership through management and identify continuous improvement

opportunities.

Work Experience:

5/2007 - 4/2009 Sodexo

Operations Manager, Doylestown, PA

Duties include: Responsible for the main operation of the 2nd & 3rd shifts

EVS

Department totaling 30 employees, payroll, order of supplies, monthly

In-service, job training personnel, QA, work force planning, establish

safety audit

Process/protocol for department operations, Regulatory Compliance,

Maintenance and Grounds, Microsoft Excel, Microsoft Word, Microsoft People,

Microsoft Office, Macintosh.

3/2006 - 5/2007 Royal Health Gate

Director of Environmental Services, Trenton,

NJ

Duties include: In-charge of 78,000 sq. ft. 150 bed unit, 25 employees in

day to

day responsibilities, grounds maintenance, scheduling, budget and inventory

control, order of supplies, training personnel, laundry and linen Services,

QA.

10/2005 - 3/2007 Michael Mitchell Association

Senior Manager, Atlanta, GA

Duties include: Oversight of budget and inventory for multi commercial

properties on east coast; responsible for overall management of properties

1.5

million sq. ft. and 90 employees; provide training in new machinery and

cleaning techniques to employees when necessary.

3/1994 - 8/2005 Thomas Jefferson University

Custodial Service Supervisor, Philadelphia,

PA

Duties included: Supervision of employees in operation and maintenance of

Castex

3800 extractor, Castex auto scrubbers, high and low speed buffer, pads,

bonnets

and wet vac. Demonstrate knowledge of all 3M chemical carpet cleaners,

stripping

and refinishing floors, 9 step cleaning process, animal labs and quarters,

scientific clean room protocol, Knowledge of OSHA & JCAHO regulations and

guidelines.

6/1995 - 12/1997 Abington Memorial Hospital (part-time)

Environmental Services, Abington, PA

Duties included: Removal of bio-hazardous materials, bed dressing,

operating

extractor, buffing floors, burnishing, set ups for special events.

6/1990 - 2/1994 Medical Copy Services

Courier, Philadelphia, PA

Duties included: Delivery of important legal and medical documents to

requested

destination and performing excellent customer service.

1/1985 - 5/1990 General Motors

Line Production, Doraville, GA

Duties included: Assembly of Automobiles on production line and knowledge

of

operation of air guns.

9/1977 - 12/1984 Eastern Airlines

Aircraft Maintenance, Atlanta, GA

Duties included: Ramp service. Knowledge of cleaning the inside of

aircraft.

Loading and unloading of aircraft; operation of heavy duty equipment such

as

belt loader, fork lift and cargo loader.

Certifications

Diversity, Inclusion, Contractual Invoicing, Managing the Performance

Process,

Six Sigma, Preventing Workplace Harassment, Late Payables Accounts,

Completing

and Controlling Physical Inventory, Environmental Health and Safety,

Customer

Service.

Education:

Virginia Union University, Richmond, VA

Major: Music and Business

Boylan- Haven-Mather Academy, Camden, SC

Major: Academic Studies; Member Honor society

References available upon request

Contact this candidate