Sharita W. Lang

762-***-****

abid00@r.postjobfree.com

To Whom It May Concern:

I am writing this letter to explore professional employment opportunities

within your organization. The attached resume will provide you with details

relating to my experience and background.

My educational background has afforded me the opportunity to gain knowledge

and experience in several areas.

I am very dependable, ambitious, and honest. I am self- disciplined

therefore I am capable of working independent or in conjunction with team

members. I possess the ability to work under extreme pressure regarding

productivity demands and deadlines. I am extremely resourceful with strong

multi-tasking and organizational skills.

I greatly welcome the opportunity to meet with you in person to further

discuss the needs of your organization and my ability and readiness to meet

and exceed them.

I look forward to hearing from you.

Thank you in advance for your consideration.

Respectfully yours,

Sharita W. Lang

Sharita W. Lang

762-***-****

abid00@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational

skills, educational background and ability to work well with people. Also,

to create business strategies and develop existing customer sales,

marketing tools and product launching.

Professional Profile

. Offering over twelve years of customer service experience with a

record of success in sales and customer satisfaction. Creative thinker

with exceptional problem solving abilities. Extremely resourceful with

multi-tasking and organizational skills.

. Strong analytical skills with great attention to detail while being

efficient.

. Ability to work under pressure, productivity demands and deadlines.

. Extensive knowledge of personal computer programming and operation.

. Extensive background in high volume inbound and outbound

communications environment

Experience

Kennametal - Evans, Georgia

2005 - 2008

Distributor Coordinator

. Secured and entered customer orders quickly in response to telephone,

fax, or email communications.

. Provided application and technical assistance to customers.

. Quoted price and delivery information in response to customer inquiry.

. Negotiated, monitored, and renewed pricing contracts proactively.

. Ensured appropriate stock levels were maintained.

. Expedited existing orders in response to customer or Sales

Representative inquiries.

. Insured customer credit and debit requests were reconciled.

. Maintained a working knowledge of existing and new products and

services.

. Created new customer masters as required. Additionally, created and

maintained Contact Management System (CMS) profiles as information was

made available.

. Reviewed business system error logs/ reports as scheduled by

management.

. Trained new employees on systems, procedures, and products.

. Created non-focused ISP Material Masters as required.

. Identified and implemented activities to aid in production growth.

. Facilitated and set up and execution of sales opportunities.

. Participated in Sales Growth preparation, planning and distributor

reviews with APS and RBM.

. Managed distributor documentation to ensure ease of business practices.

. Initiated discount management internally to ensure understanding of

discounting practices. Necessary to provide support and explanation of

distributor pricing agreement.

. Placed periodic field calls to key distributors for sales meetings.

. Maintained distributor/ sales profile information.

. Frequent proactive phone support for all distribution personnel.

. Processed annual stock returns.

. Communicated pertinent marketing information (new product launches,

training opportunities, etc.)

. Attended regional/ territory management meetings.

. Created and maintained distributor value sheets, including data reports

and sales support information.

Knology - Augusta, Georgia

2002 - 2003

Billing and Service Team Lead

. Mediated customer complaints to assure customer satisfaction.

. Created employee monthly work schedules.

. Mentored employees to sustain and ensure overall customer

satisfaction.

. Created and explained monthly performance reviews.

. Created and distributed Customer Service awards for designated

employees with excellent skills and attitudes.

. Acted as the customer's main liaison with the company.

. Monitored phone calls and provided feedback.

. Evaluated employee attendance record.

. Issued credits and debits on customer accounts.

Inside Sales Team Lead

2000 - 2002

. Answered inbound and outbound calls

. Managed customer inquiries

. Received and processed sales orders for cable, telephone, and internet

bundled services.

. Intercepted irate and unsatisfied customer calls.

. Trained new employees on department policies and procedures.

Dial America Marketing - North Augusta, South Carolina 1998 - 2000

Telephone Sales Representative

. Placed calls on behalf of internet service and cell phone providers.

. Spoke with perspective customers and offered various consumer programs

and services.

. Upon acceptance of an offer, documented essential information to close

the sale.

. Input customer information into the computer system for processing.

Education

Troy University, Augusta, GA Masters of Public Administration

Emphasis: Government Contracting

and

Education

Troy University, Augusta, GA Bachelor of Science in Psychology

Minor: Sociology

Technical Skills

Ms Office Suite Certified Trainer for SAP, CMC, and USHA billing Systems

Adobe Flash Lean System

Adobe Photoshop

Various databases

HTML and CSS

References

Tasha Powell

P O Box 125

Pearson, Georgia 31642

(912) 599- 9077

Tanesha Brown

1020 Calhoun Way

Augusta, Georgia 30906

706-***-****

Ramona Adams

3492 Bullock Avenue

Augusta, Georgia 30906

(706) 799- 2836

Andrea Moore

1572 Brown Road

Hephzibah, Georgia 30815

706-***-****

Contact this candidate