Customer Service Sales Representative
Resume:
Brittany S. Campbell
Hanceville, AL 35077
abiczs@r.postjobfree.com
EDUCATION University of West Georgia Carrollton, GA
Bachelor of Business Administration, Marketing May 2010
Sales Certificate; Program Accredited by The Association to Advance
Collegiate
Schools of Business (AACSB International)
HONORS Hope Scholar Student Employee of the Year Nominee 2010
Dean's List
COMPUTER e-Dialong Precision Microsoft Word PowerPoint
SKILLS Excel C3M System Microsoft Publisher
Omniture Navitaire Reporting
Oracle Calendar
RELEVANT AirTran Airways, Inc Atlanta, GA
EXPERIENCE Marketing Analyst - Intern
June 2010-Present
. Test and measure the efficiency of AirTran.com
. Create and update a metrics schema for the marketing
department
. Measure efficacies of e-mail, advertising, and other targeted
or mass campaigns
. Work with other departments within AirTran Airways to
coordinate, obtain, and measure data
. Create and manage the marketing department dashboard
. Send regular reports to various departments such as Finance
and IT
. Manage larger A+ Rewards partners such as American Express
for revenue opportunities
. Create and grow revenue streams using AirTran.com and A+
Rewards
. Analyze new partnership opportunities
. Work with other departments to coordinate special events for
Elite customers
Customer Service Sales Representative December 2008- May 2010
. Handled inbound phone calls from customers needing to book,
change, or cancel airline travel plans
. Met and exceeded daily operational statists including but not
limited to: call handle time, hold time, average speed of
answer
. Investigated and resolved Customer questions, problem calls
or concerns in a timely manner
. Adhered to DOT compliance requirements
. Volunteered for various office events including March of
Dimes, World of Coke Marketing promotion, and Social
Committee activities
Brittany Campbell, page 2
University of West Georgia, Career Services Office Carrollton,
GA
Marketing Intern May 2008 - May 2010
. Created innovative programs to promote student services
. Assisted with event planning and execution for the Career
Service Department
. Helped develop materials to market Career Services and
special events
. Communicated with employers about upcoming events and
opportunities
. Maintained student files, employer files and archives
. Kept accurate records of office activities
. Completed intern/co-op letters, employer letters, and
evaluation collection
ACTIVITIES Kappa Delta Sorority
REFERENCES Available upon Request
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