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Customer Service Manager

Location:
Memphis, TN, 38134
Posted:
October 19, 2010

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Resume:

Dave Kuni

**** ****** **** **** ( Bartlett, TN 38134

901-***-**** ( 901-***-**** abicwq@r.postjobfree.com

Over 20 years of experience in business management including all areas of

operations: P&L responsibilities, staffing, training, planning, budgeting,

and project management. My leadership skills involve developing and

mentoring staff to achieve goals, improving substandard operations, and

planning/organizing to exceed performance standards.

Professional experience

PENSKE TRUCK LEASING 2003-2010; 2000-2001(Rollins

Leasing)

District Administrator, Memphis, TN

. Supervised 6 employees, 10 branches, and managed over 3000 units of

transportation.

. Daily interactions with Transportation/Operational Managers & AP

Supervisors.

. District Revenue of $40 million

. Managed administrative/accounting functions of the business including

financial analysis, forecasting (annual Business Plan), and

collections.

. Ensured licensing of new and existing equipment.

. Annual winner of District Finance Excellence Award in 2007.

Supervise AR/AP

. Confirmed internal Pcards and e-payments coded correctly to PO's,

RO's, and General ledger.

. Resolved any billing/payment issues with customers/vendors.

. Responsible for entering journal vouchers into AS400 to correct any

internal changes.

HR Role

. Processed all pre/post hiring info and then maintained personnel

files.

. Supervised payroll (Etime) system.

. Maintained WC file and produced annual OSHA 300A report.

. Resource to all employees regarding company benefits.

. Maintained and reported on Inventories (parts, tires, and oil).

. Other duties as needed (i.e. Memphis employees = union employees)

Accounting Function

. Provided regular P & L research/analysis.

. Maintain petty cash ledger.

. Worked with Rental/Service Dept. to maintain accurate records for GL

analysis.

. Supervised in-service, transfers, and out of service status for all

units.

. Worked with the disposal of assets (sell, trade, salvage, etc.)

Customer Service

. Confirmed billing profiles according to contract for new and existing

customers.

. Oversaw proper licensing of all units and any re-bills to customers

(i.e. TN/MS base plates done locally and IRP through corporate).

. Provided customer with various informational reports (i.e. fuel usage

and costs, mileages by states, audit of fuel cards, running total of

various maintenance items (i.e. preventative maintenance), etc.).

. Functioned as a CSM on all customer inquires.

Building One Service Solutions (div. of Encompass)

2002-2003

Area Manager-TN & AR

Manage business functions between subcontractors and 100 accounts for

national commercial cleaning co.

ASH GROVE CEMENT 1979 - 1999

Materials Packaging Corporation, (div. of Ash Grove) 1993-

1999 General Manager, Memphis, TN and Kansas City, MO

. Managed all aspects of plant operations with full P&L

responsibilities.

Assimilated new branch offices into the corporation following multiple

acquisitions.

Coordinated all business activities with corporate Treasurer to

incorporate proper accounting policies and procedures.

. Established and implemented a pricing system that increased the

retention of key customers.

Developed effective staffing strategies to generate up to 14 hours of

production where individuals worked overlapping 8-10 hour shifts.

Designed improved business reports that defined actual costs by

product line rather than absorbed in the overall numbers, which led to

the identification of profitability by product lines.

Implemented and trained five offices on new MRP software which

improved inventory management and increased P&L accuracy.

Developed proposals for third party logistical transportation and

expanded transportation options to include dedicated and non-dedicated

carriers

Precision Packaging, Inc., (div. of Ash Grove) 1982-

1995

General Manager, Jackson, MS

. Managed all aspects of plant operations with full P&L

responsibilities: including accounting, collections, customer service,

inventory control, production, purchasing and transportation.

. Established/managed start up facility in Jackson, MS which was the

most profitable branch with 15% net on sales annually.

. Met operational and maintenance budgets which resulted in regular

bonuses.

. Hired and managed sales team resulting in double-digit sales growth.

. Implemented safety training resulting in a lower than average rate of

industry accidents

Developed annual primary and secondary vendor schedules on major raw

materials.

Put into operation equipment capable of backhauling raw and finished

products; reducing freight costs by at least 30%

Precision Packaging, Inc. (div. of Ash Grove)

1979-1982

Sales Manager, North Little Rock, AR

Sales strategies resulted in 100% growth over a three-year period.

SKILLS

. Microsoft Office Products

. Windows Professional, XP, 2003

. AS400 and Lotus

ACTIVITIES

. Prison Ministries

. Men's Tennis League

Education

Bachelor of Arts, Speech, Minor: Political Science, Eureka College

Diploma, Speech Communications, Moody Bible Institute



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