Quality Control Customer

Nicole V Ward

* ******** **

Spencer, MA.*****

Cell:508-***-****

Alt: 508-***-****

Email:*****************@*****.***

Objective To obtain a position with a company that allows me to grow with the company.

Experience

2010-Present Kathy Loverro/Stavros PCA

Assist with daily personal care, dishes,light cooking, bathing

2005-2009 CSR, Floor support, Helpdesk Lead,Charter Communications

Assist customers with billing, appointment scheduling, rescheduling, cancellations, sales,

retention.

Assist reps with unresolved customer issues, assist customer on a supervisor level when

requested, general help with customer accounts

floor support for newly released training classes and veterans.

Customer follow-ups, same day resolution, attention to detail, heavy call flow, keeping a log of

all dispositions and calls

Interoffice emails, contact with dispatch departments nationwide

Ability to work under minimal or no supervision, ability to follow directions

Ability to provide customers with company policies/procedures and correct account information.

Ability to close out and open new payment batches.

Attend training classes when required

Ability to follow scheduled one to one supervisor and quality control meetings.

2003-2005, CSR, Receptionist (fill-in) Protocol Communications

Assist college students and others with online college loan applications over the phone

Ability to correctly give the results of the application and any information relevant to alternatives

when it applies

Ability to explain loan terms and conditions

Data entry

Answer outside lines and transfer to appropriate department and message taking.

Distribution of payroll.

Use of copier

Ability to put together training manuals

2003-2003, Homemaker Pernet Family Health

Assist elderly and handicapped with everyday chores and errands

Light housekeeping, laundry, shopping, light meal prep

Provide companionship

Ability to work under minimal or no supervision

Ability to keep mileage and travel logs.

Education

2002-2002 The Salter School, Medical Secretary Certificate

References upon request

Contact this candidate