Manager Training
Resume:
Mrs. Kim D. Codd
West Chester, OH 45069
Home: 513-***-****
Mobile: 513-***-****
abicv1@r.postjobfree.com
Objective
To obtain a leadership role with an organization where I will use my strong
organizational and interpersonal skills, educational background and ability
to help people of diverse backgrounds while increasing company productivity
and profit.
Experience
Enrollment Manager
University of Phoenix Cincinnati, OH Jan '08 - Nov '09
Ongoing communication both verbally and written with internal and
external clients to maintain a positive impact in customer care
Managed the campus recruitment process and admissions activities of 10-11
Enrollment
Counselors; Only team with 2 Senior Counselors
Hired employees; Coached towards the promotion of 2 direct reports; 1 to
Enrollment Manager for Florence Learning Center and 1 to Senior Counselor
Developed and implemented enrollment trainings, team building and
motivational activities; conduct training teleconferences, formulate
individual performance plans
Proven ability to hold staff accountable to metrics and to diagnose
deficiencies in staff performance
Effectively communicated feedback and conveyed a professional image to
internal and prospective external customers
Goal setting to reach enrollments consistently at or above meets
expectation for team
Retention of enrollments averaged between 80-95% overall; Top campus
retention
Nominated and completed Supervisor 101 training
Nominated and attended Managing for Peak Performance training in Phoenix,
AZ
Enrollment Counselor/Senior Counselor/Team Lead
University of Phoenix Cincinnati, OH Mar '06 - Jan '08
Consistent Top Performer, Team leader, Average exceeds budget for overall
enrollments
Only Senior Counselor for entire Cincinnati/Dayton campus
Enrolled and Retained students at 85% average; Top retention
Chosen by Director to attend TOP-UP training in Phoenix, AZ
Coach and train new and current employees on enrollment strategies
Educated and established relationships with local businesses; attend and
recruit students
in conjunction with Corporate Liaisons
Assistant Manager
Curves Hamilton, OH Jun '05 - Mar '06
Conduct initial interview with potential employees
Market Curves Fitness Center programs in the community and by way of call
backs and
leads
Manage day to day operations of facility
Educate potential members about the Curves fitness program
Sign up new members; weigh, measure, figure analysis, essential paperwork
Maintain a clean and safe environment for members
Teach new and existing members use of new exercise machines and provide
ongoing
support and education to members.
Mary Kay Independent Beauty Consultant
Self Employed Pittsburgh, PA Feb '04 - Present
Sales presentation and closing
Cold calling and referral follow-up
Consultant to Allegheny County Children and Youth Services Community/School
Liaison
Great Lakes Behavioral Research Institute, Pittsburgh, PA Jan '97 - Feb '98
Scheduled and presented by way of public speaking off site; provided
Scheduled and presented by way of public speaking off site; provided
community
education to For-profit and non- profit organizations and to schools about
the laws and mandates and the operational process of Allegheny County
Children and Youth Services
Coordinated special programs, and events; The Holiday Project-collecting
and distributing
Holiday gift donations for children, and The Family Visitation Program-
refer to community service
providers to assist in transportation and supervision between parents and
their children who
are placed in foster care
Coordinated and attended in office conferences, community and school
events
Participated as a voting member on three community collaborative
boards and sat as chair for a committee on youth for one of the boards
Sat on three separate committees in the process of writing grant
proposals for funds from
the United Way Foundation for an Early
Childhood Initiative to enhance and expand quality day care for children
ages 0-5
Operated the Community Advisory Committee for the Children and Youth
Services
Southern Regional Office
Family Specialist
Pressley Ridge Schools, Pittsburgh, PA September '95 - May '97
Provided short term, in-home family therapy as a team member of 2
therapists to families where a child has been referred by a psychiatrist
for treatment and has been diagnosed with a mental illness (DSM IV)
Coordinated and managed all services being provided within the home
during treatment and carried a caseload of 2 primary families and 2
secondary families
Developed a short term, 3 month, family service plan of treatment
objectives, methods, and goals including substance abuse follow-up
treatment
Used a wide range of familial and behavioral techniques including couples
therapy, individual therapy, and behavioral modification
Developed discharge plans including any follow-up treatment by the school
or community providers
Computer Skills
Windows XP and 2007, Microsoft Office 2003 and 2007, MS Excel, PowerPoint,
Database Management, Internet Explorer, Outlook, Outlook Express
Education Master of Business Administration
University Of Phoenix Cincinnati, OH Jul 2008
GPA: 3.78
42 Credits/MA Counseling - Substance Abuse
Slippery Rock University of Pennsylvania, Slippery Rock, PA Dec 1995
GPA: 3.25
Bachelor of Science (Psychology)
Clarion University of Pennsylvania Clarion, PA Dec 1989
Minor in Education
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