Customer Service Manager
Resume:
MATTHEW OSTENDORF
Newburgh, IN 47630
abicu6@r.postjobfree.com
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Career Summary
Over 20 years of experience in logistics, operations,
production, transportation & distribution.
17 years in a management or supervisory capacity.
Professional Experience
Dealer Tire Inc., 3550 Brittmore Road, Houston, TX 77043
International tire and wheel assembly supplier for the automotive industry
in the U.S. and Canada.
Logistics, Manager of Production
December 2009 - August 2010
* Manage all aspects of production and quality control for three tire
and wheel assembly facilities, located in Strongsville OH, Houston
TX, and Irwindale CA.
* Responsible for meeting safety goals, as well as coordinating
numerous training and continues improvement activities
* Created new assembly line design facilitating greater quality,
efficiency and flexibility in the build schedule
* Developed written Standardized Production Processes utilizing, 5-S
Standards, Lean Manufacturing practices, Toyota Production Systems,
and proper ergonomics
* Developed a comprehensive orientation, training, and certification
program for all five production facilities, team leads and team
members in the US and Canada
* Partner with Original Equipment Manufactures and internal groups to
determine compliance procedure requirements and specifications.
* Conduct regular staff meetings and complete performance reviews
* Collaborate with inventory and forecasting groups to manage flow of
material, meet cost objectives and satisfy customer demand
* Track and measure Key Performance Indicator's for production groups
Provest LLC., 7202 N. Shadeland Ave., Indianapolis, IN 46250
National legal support and process service company that provides delivery
of court and legal documents including foreclosure and collections
proceeding litigation and civil/criminal complaints.
Licensed Court Appointed Process Server
December 2008 - December 2009
* Delivered court documents to defendant or individuals involved in
court cases in accordance with local, state and federal laws
* Delivered loss mitigation documents directly to homeowner, often
making multiple visits to each property and contacting occupants,
neighbors, government agencies and law enforcement agencies
MATTHEW OSTENDORF
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Cherokee Development, 304 E. Center Cross St., Edinburgh, IN 46124
Commercial building contractor specializing in concrete projects
Project Coordinator
May 2008 - December 2008
* Coordinated daily activities to ensure efficient use of resources
and that critical time lines were met
* Customer service representative
Enova Premier of Indiana, County Road 350 South, Princeton, IN 47670
National tire and wheel assembly supplier for the automotive industry.
Locally a tier 1 supplier to Toyota Motor Manufacturing of Indiana.
Production Manager
May 2002 - May 2008
* Supervised all aspects of Just In Time production for 1.5 million
tire and wheel assemblies annually
* Responsible for meeting safety, production, and quality goals, as
well as coordinating numerous training activities
* Received Toyota Certificate of Accomplishment in 2006 and 2007 for
quality and on time delivery performance
* Developed a comprehensive orientation, training, and certification
program for managers, team leads and team members
* Developed and implemented company safety program that ensured OSHA
compliance, which resulted in over 1,000 days of zero lost time
accidents
* Created production processes that utilized Standardized Work, 5-S
Standards, Lean Manufacturing practices, Toyota Production Systems,
and proper ergonomics
* Familiar with Six Sigma principles
* Mentored production managers from other facilities; teaching them
the best practices of EnovaPremier production
* Utilized Kaizen teams, root cause analysis, data driven decision
tools and Statistical Process Control
* Directed activities which achieved optimal Key Performance
Indicators
* Maintained business relations with the Toyota management team to
ensure quality production and customer satisfaction
* Managed Human Resource functions including recruiting,
interviewing, hiring, performance appraisals, benefits, and
attendance/vacation tracking
Coffman Appraisal Associates, 417 North Weinbach Avenue, Evansville, IN
47711
Commercial and residential property appraisal service
Licensed Real-estate Appraiser
March 1997 - May 2002
* Responsible for residential and commercial property inspection; as
well as market research and analysis
* Maintained relationships with lenders, brokers, and homeowners.
* Compiled appraisal reports for lenders that complied with all State
and Federal Laws
* Inspected residential and commercial property to determine
condition, quality and current value.
MATTHEW OSTENDORF
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T.J. Maxx Incorporated, 3301 Maxx Road, Evansville, IN 47715
Largest national off-price clothing and household goods retailer in the
United States.
Indiana distribution center services over 250 stores in 30 states with the
volume of 1.2 billion dollars annually.
Operations Supervisor
July 1990 - March 1997
* Responsible for outbound shipments in excess of five million
dollars daily and direct supervision of fifty employees.
* Developed a recycling program for processing areas which
established a facility wide recycling initiative that reduced waste
by 66% and increased recycling by over 300%
* Obtained the highest shipping volumes and efficiencies in company
history.
* Addressed employee performance issues with the goal of continuous
improvement in mind
* Created evaluation tools to assess individual production output
* Supervisor of the Year 1991
CF Airfreight/Emery Worldwide a CF Company, Evansville, IN 47712
Worldwide airfreight company specializing is large freight shipments
Company closed operations in Evansville in 1990
Operations Supervisor
May 1987 - May 1990
* Responsible for all domestic and international outbound shipments
in addition to all second shift operations
* Supervised operations personnel, dispatchers, and drivers.
* Established and evaluated performance standards for all exempt
personnel
* Routed and documented all outbound freight both domestic and
international.
* Accountable for all inventory control levels of fuel, oil, and
other non-durable goods
* Prepared inbound and outbound shipments quotes
* Ensured compliance with OSHA, company safety regulation, and all
D.O.T regulations
Education
University of Southern Indiana, 8600 University Boulevard, Evansville, IN
47712
Bachelor of Science degree: Business Management, May 1990
References and transcripts available upon request
Contact this candidate