Customer Service Manager

WILLIAM P. HARNED

[pic]

*** ******** *****, ********, ******* 32750. 443-528-

6003. *********@*****.***

[pic]

. PROFILE:

Seasoned Detailed Oriented Management Professional with over

30+years experience in

the retail industry and 1+ year in the food/beverage

industry. Interpersonal, Planning,

Organizing and Leadership Skills. Demonstrated track record

on running quality

operations on a day to day basis.

. ACCOMPLISHMENTS:

. Exceeding trimester sale goals within route by consistently

merchandising accounts

(building displays, resetting coolers and displaying point of

sale items) to increase

visibility of the brand.

. Using consultative sales tactics to merchandize new products to

existing accounts which increase sales.

. Successfully manage stores which produce over 1.5 M in Food/Drug

sales per year.

. Successfully manage stores which produce over 3.5 M in Auto

parts/service sales per year.

. Reduced shrinkage by 3% through a "commitment to enforcement to the

basis."

. Consistently reduced payroll by daily enforcement of scheduled

hours.

. EXPERIENCE: Coca-Cola Enterprises, Hanover,

MD 10/08 - 11/09

ACCOUNT MANAGER - Small Stores

. Execute and Close all calls.

. Sell in incremental displays and equipment placements.

. Sell in promotional programs and ensure dealer compliance.

. Maintain appropriate inventory levels.

. Place and transmit appropriate orders in conjunction with

existing sales routes.

. Maintain company assets and point of sale, ensure account

meets Company

merchandising standards.

. Determine stores' product needs.

. Communicate account activities to appropriate parties.

. Transport, replace and maintain Point of Sale advertising as

appropriate for account.

. EXPERIENCE: CVS Pharmacy, Baltimore,

MD 10/06 - 10/08

STORE MANAGER

. Merchandising Sales; Inventory Control.

. Quality Customer Service; Profitability.

. Administration; Payroll and Productivity.

. Training Manager; Employee development.

. Sanitation and safety.

Page 2

William P. Harned

[pic]

. EXPERIENCE: PEP BOYS AUTO, White Marsh,

MD 08/05 - 09/06

STORE MANAGER

. Merchandising; Retail and Commercial Sales.

. Strategic Business planning.

. Multi-departmental management.

. Quality Customer Service; Profitability.

. Administration; Payroll and Productivity.

. Employee development; Sanitation and safety.

. EXPERIENCE: CVS Pharmacy, Baltimore,

MD 01/98 - 08/05

STORE MANAGER

. Merchandising Sales; Inventory Control.

. Quality Customer Service; Profitability.

. Administration; Payroll and Productivity.

. Training Manager; Employee development.

. Sanitation and safety.

. EXPERIENCE: Super Fresh Food Markets, Baltimore,

MD 04/96 - 12/97

STORE MANAGER

. Supervision of 60,000 sq ft supermarket with 120 employees.

. Direct supervision of the activities of all co-managers.

. Quality Customer Service; Profitability.

. Inventory control and inspection; Stocking; Ordering;

Merchandising.

. Sanitation and safety.

. EXPERIENCE: Rite Aid Corp, Baltimore,

MD 06/95 - 04/96

STORE MANAGER

. Merchandising sales; Inventory Control.

. Quality Customer Service; Profitability.

. Administration; Payroll and Productivity.

. Training Manager; Employee development.

. Sanitation and safety.

. REFERENCES: Available upon request.

Contact this candidate