Manager Customer Service

LANA HUDSON

**** ********* *****

Rapid City, SD 57702

605-***-****-home; 605-***-****-cell

OBJECTIVE: Apply the skills gained through business

experience and education to

obtain a position in business /

management, .

SUMMARY OF QUALIFICATIONS:

. Innovative professional with over 25 years of business

management experience, including managing personnel

and coordinating all expects of a successful business.

. Highly organized. Ability to work well under pressure

in a fast-paced, time-critical environment.

PROFESSIONAL EXPERIENCE:

1997 - Present Rossum & Neal, Realtors, Inc., Rapid City, SD

Sales Manager

All administrative duties of managing a real estate firm including

hiring, training, and managing support staff; overseeing management

of all listings and pending sales; providing support and advice to

agents; communicating with lending institutions, title companies,

and

attorneys; telephone and public relations; office payroll;

maintaining

company records and bookkeeping, budgeting, and purchasing.

1987-1997 Rossum & Neal, Realtors, Inc., Rapid City, SD

Rental Manager/Loan Assistant

Managed company rentals, including showing properties, screening

prospective tenants, collecting monthly rents, disbursing funds to

owners, and preparing detailed reports of property activity.

Coordinated all aspects of ongoing pending sales, including

title insurance, communicating

with lenders, legal paperwork, survey work and closing documents.

1982-1987 Rossum & Neal, Realtors, Inc., Rapid City, SD

Secretary

All aspects of preparing all outgoing company

correspondence; creating, preparing, and organizing all firm

advertising; handling busy, multi-line telephone system; and

providing

friendly, helpful customer service to the public.

1990 to Present Self Employed

Rental Manager

Presently manage approximately 25 rental properties in Rapid City

for out-of-area owners; including screening prospective renters,

showing properties, performing all clerical and financial duties,

and coordinating and overseeing all repairs and maintenance.

2000 to Present Self Employed

Mobile Notary Loan Closer

Provide after hours loan closing support to several out-of-state

lending institutions, to include coordinating

appointments with

borrowers, and explaining and completing all loan

documents.

EDUCATION AND TRAINING:

National American University, Rapid City, SD

Associate Degree in Medical Office/Administration

Completed 1982 / GPA: 3.75

South Dakota State University

Completed various business related courses, to include

Accounting, Communication Skills, and Business Management

Miscellaneous Business Courses

Completed several classes/seminars on business

management and managing and supervising personnel

REFERENCES: Available upon request.

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