Software Engineer Quality Assurance

Career Objective

A Project/Program Manager driving complex engineering projects.

Leadership Profile

A highly resourceful and energetic technologist and manager with nearly 10

years solving technology problems, including large and complex IT

infrastructure projects, and delivering client-centric solutions:

. Most recently as Asst. Manager at the US Census Bureau, responsible

for organizing and managing a new facility with technology capability

to process large data volumes on relentless deadlines. This included

identifying the right infrastructure, staff (of 75), setting up fail-

safe systems with redundancies, and load testing the capability for a

mission-critical need.

. Previously at Sun Microsystems' SmartERP Solutions as an Oracle

Applications Consultant responsible for transitioning to the Oracle D4

ERP version (from D3) by ensuring that clients got the needed support

per contracted SLAs. Worked in a similar role at Symantec during ERP

integration and release of Oracle Financials during the Symantec-

Veritas merger integration.

. Earlier experience includes four years at Sun as IS Software Engineer

and one year at Oracle as Technical Analyst. Experience also includes

work as Software Engineer at various companies.

Unique Skills

> Identify Needs: Teaming with clients identify business needs and

system requirements to define project deliverables. Create scope,

timeline, and deliverable documents to nail down details.

> Plan Projects: In a multi-project environment work with senior

management and clients to triage the list and create detailed plans to

avoid surprises. Define resource requirements/contingencies.

> Organize Teams: Assemble crack project teams and inspire others to

rise to the challenge. Create clear accountabilities and hold each one

to account. Mentor and reward top performers.

> Create Dashboards: Once plans are socialized prepare dashboards for

clear visibility to all and prevent surprises by anticipating

roadblocks. Work with X-functional leaders to get needed help.

> Deliver Results: Manage resources and time to stay on track and inform

of possible risks/slips. Create recovery plans to ensure timely

delivery to not just meet, but exceed expectations.

Professional Experience

US Census Bureau, San Jose, CA (Asst. Manager for Technology)

2009(2010

A division of the US Department of Commerce, the US Census Bureau is

responsible for collecting and providing relevant data about the people and

economy of the United States.

. Organizing the entire office with the right talent, equipment, and a

team (of 75) ready to roll on a short runway was mission critical.

Took charge and managed all IT and Systems for the San Jose office.

Supervised office staff to sustain hardware/software performance.

Evaluated, analyzed and ran operations to support the

payroll/personnel, asset management, and the control systems for paper-

based operations. Assumed responsibility for managing the Livescan

fingerprinting equipment and process. Also, managed office security,

emergency evacuation plan, and new-hire EEOC training. Was awarded a

bonus for under-budget operational costs.

. Before full deployment proposed a plan for a comprehensive load test.

Organized the overall plan, including how each employee (35 total)

would carry out a detailed script to complete the load test, ending in

trouble tickets. Uncovered many performance issues with all

applications and identified software bugs, gaining valuable insights

about the network and hardware response, team performance, and

managerial support during peak times. All deficiencies were corrected

for full operational readiness within one month.

Sun Microsystems, Santa Clara, CA (Oracle Applications Consultant)

2009

Placed by SmartERP Solutions, an IT Staffing and Consulting Company, at its

client, Sun Microsystems.

. During the critical cut-over of the Oracle ERP version from D3 to D4,

supporting all customers with the agreed-to SLAs was critical.

Supported existing Oracle Applications security group administration

for users worldwide. Supported pre-production efforts for upcoming D4

release with a comprehensive plan that focused on ultimate customer

satisfaction (9,000 globally). Effectively maintained a gatekeeper

matrix and a user access template to enable application security setup

information to be uploaded to the database accurately. Ensured JIT

account creation to facilitate quality assurance and successful pre-

production testing for the cutover.

Symantec Corp., Sunnyvale, CA (Oracle Applications Consultant)

2006

Placed by Park Computer Systems, an IT Staffing and Consulting Company, at

its client, Symantec.

. As Project Release coordinator for Oracle Financials' one global

production release during the highly visible Symantec-Veritas post M&A

integration, hosted daily checkpoint conference calls and facilitated

communication for a global team of Business Analysts, Systems Analysts

and Operations Support Analysts in Springfield (Oregon), Pune (India),

Dublin (Ireland), Florida, Cupertino, and Mountain View. Migrated

change requests through development, quality assurance, pre-

production, and ultimately to production, on schedule for cutover,

despite rampant organizational confusion during structural changes.

Performed project tracking against the baseline project plan to ensure

successful completion and released all commitments on time.

Sun Microsystems, Santa Clara, CA (IS Software Engineer)

1996-2000

Sun was a $11B/Yr. providing enterprise computers, components, software,

and IT services.

. For accurate billing and AR transactions, up-to-date foreign-currency-

exchange rates (FCER) identical to the ones in the Corporate Treasury

were critical. Sending manual emails with ongoing changes in FCER

created both delays and confusion. Designed, developed, released, and

supported an application that instantly published FCER company-wide.

This new application supplanted manual/delayed messages with messaging

system for data exchange and transfer already in place, but not used,

resulting in AR providing accurate status/billing. Received bonus.

. To complete the integration of Oracle A/P in the emerging finance

infrastructure, with disparate elements, one critical need was an

ignored report for Goods Received, Not Invoiced (GRNI). Took charge

and developed the needed GRNI Report as part of an A/P deployment that

integrated information from several non-Oracle systems to one Oracle

System. Worked alongside EDS consultants to refine

technical/functional specs and delivered the report on schedule,

saving nearly $100K, in EDS billings. Received a bonus for outstanding

contribution.

. Despite the new A/P in place, the individual check reconciliation for

each bank was done manually. Piloted for one bank with a small check

volume an automated system. After nailing down the requirements

designed/implemented the module and successfully tested in the ops

environment. Once proven, it was expanded to all banks, saving time,

effort, and errors.

Oracle Corp., Redwood City, CA, (Technical Analyst)

1994-1995

Oracle ($8B/Yr) is the world's largest enterprise database provider,

including ERP systems.

. Provided customer support worldwide for Technical Assistance Requests

(TARs).

LSI Logic Inc., Milpitas, CA, (Software Engineer), Bull S.A., Paris,

France, (Software Engineer), and

PSI Data Systems, Bangalore, India, (Software Engineer)

Prior-1994

Education

MS CS and Engineering Management, Santa Clara University, Santa Clara, CA

BS CS Bangalore University, Bangalore, India.

PMP certification from Project Management Institute.

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