Customer Service Administrative Assistant

Pamela Imholte

*** ***** ****** *****, #***

Sauk Rapids, MN 56379

320-***-****

abicrl@r.postjobfree.com

Customer Service

. Consistently delivers first class Customer Service through quick and

accurate processing of customer installation, billing, and technical

questions

. Build relationships and rapport with customer by responding to

customer voicemail and email in a timely and professional manner

. Delivered profitable business results through outstanding

communication skills

. Educate customers on products and services

Administrative/Technical

. Highly proficient in Microsoft Word, Excel, PowerPoint, and Outlook

. Highly proficient in Microsoft Windows, Windows NT, and Macintosh

. Experience creating various product manuals, using Quark, Illustrator,

AS400, and Groupwise

. Accurate typing skills of 50 wpm

. Ability to troubleshoot technical issues on various office equipment,

including: printers, copiers, and fax machines

. Maintenance of confidential and time-sensitive data.

. Supported various departments with general clerical and IT needs

. Excellent proof reading and grammar

. Ability to manage priorities and meet tight deadlines

Personal Attributes

. Creative, outside-the-box thinker

. Possesses strong work ethic

. Motivated, highly goal-oriented professional with a can-do attitude

. Ability to multi-task in a fast paced environment

Work History:

W3i Sartell, Minnesota Customer Service Specialist

2007-2008

Kelly Temporary Services various administrative and customer service

projects 2007

Stearns, Inc. Design Technician

2005-2007

Lexis-Nexis Call Center Technical Representative 2005-

2006

Bankers Systems, Inc. Software Customer Specialist

1982-2004

Education, Certifications, courses:

St. Cloud Technical College, St. Cloud, Minnesota

Current Student - Administrative Assistant, Healthcare Information

Technology.

Degree in Electronic Data Processing

MRC - Office Careers Training

Volunteer - St. Cloud Hospital Gift Shoppe

12-week Novell v13.1x Administration course

Certified Network Administrator course

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