Human Resources Management

DONNA M. RUSSO Web Portfolio: http://www.webprofile.info/drusso/

T: 520-***-**** M: 802-***-****

**** *. ********** ***** ******, AZ 85715

Email: abicr7@r.postjobfree.com

SENIOR HUMAN RESOURCES EXECUTIVE

STRATEGIC HR PLANNING HUMAN CAPITAL PERFORMANCE ORGANIZATIONAL DEVELOPMENT

Multi-disciplined executive team contributor with valuable depth of experience creating and administering human resource

systems aligned with strategic organization objectives. Expert at developing continuous process improvements and

innovative solutions across all HR functions. Championed launch of corporate university to enhance staff and

management knowledge base while reducing costs. Earned solid reputation as strong, decisive leader with excellent

communication skills. Create true team culture and achieve results through following expertise:

Professional Competencies

• Benefits Plan Design and Analysis • Business and Strategic Planning

• Collective Bargaining / Labor Relations • Compensation Plans / Pay for Performance

• Government Relations / Legal Compliance • Multi-Functional Collaboration / Leadership

• Organizational Behavior and Change • Performance Management / Training & Development

• Vendor Relations / Negotiations • Project / Program Innovation & Management

Executive Performance

Lattitude Associates, Tucson, AZ 2010

Business advising for executive coaching, human capital performance, organizational development, strategic planning,

process review and total quality improvement.

President

Partner with organizations to align business processes and achieve dramatic and measurable results. Assist businesses

to develop people, accelerate leadership, increase innovation, improve quality, facilitate strategic planning and improve

customer satisfaction. We design and facilitate processes that enable our clients to measurably improve their results.

VSECU, Montpelier, VT 2002–2009

Vermont’s second largest credit union with $500 million in assets that offers full range of products and services for

individuals and businesses statewide.

Vice President Human Resources

Executive team member with active role in strategic planning. Administered all HR functions; managed performance

metrics, safety, and risks; developed corporate university for staff training and development; and participated in board of

directors committees and activities.

HR Leadership

• Created intervention process for employee discipline, performance, and behavior problems with remedial actions plan that

enabled retention of 89% of participating employees.

• Lowered turnover from 24%+ to 9.2% by implementing multiple process improvements.

• Introduced corporate university model that reduced training and travel expenses 27% while boosting employee technical and soft

skills.

• Established competitive statewide presence by helping orchestrate call center transformation from service center to full-service,

sales-driven, eBanking model.

Cost Control

• Reduced annual operating expense almost 15% by replacing defined benefit pension plan with defined contribution 401(k) plan

while mitigating employer investment risk.

• Decreased insurance premiums 19%+ while improving employee coverage by redesigning medical plans.

• Led productivity turnaround from 18% below quota to 30%+ above within one year by reorganizing mortgage originations,

processing and servicing functions, realigning jobs, and acquiring new software.

Compensation & Benefits

• Cut worker’s compensation claims 63% by implementing safety-focused culture that improved employee attitudes and

awareness and controlled premium increases.

• Eliminated pay inequities, defined jobs clearly, and improved promotion tracks by designing and implementing structured system

for job classification and pay ranges.

2000–2002

Union Bank, Morrisville, VT

Community bank with $400 million in assets, offering full range of personal and business services.

Vice President Human Resources

Served on executive team managing HR operations, training and development, community relations, and assisting in

merger of two banks, strategic planning, and participating in board of directors activities.

• 25% reduction in integration cost realized by developing, updating, and redefining benefits plans that exceeded employee

expectations.

• Facilitated integration after bank M&A while increasing performance of existing staff through comprehensive training and

adoption of performance metrics.

2000–2001

R & P Associates in HR, Middlesex, VT

HR consulting services for small, mid-sized companies, colleges, and not-for profit organizations.

Human Resources Consultant

Consulted with organizations to classify jobs, write job descriptions, establish pay ranges, set up benefits plans, prepare

employment policies and handbooks, and advise on personnel matters and employment law.

• Reduced compliance exposure for Vermont Housing Authority and New Hampshire League of Cities and Towns by developing

specialized training programs for their statewide offices.

• Maximized human capital contribution margin by implementing unique job classification and pay range programs for business,

higher education, and non-profit clients.

• Enabled Vermont Department of Corrections to develop new staffing model and advised officials on efficient, creative

implementation and staffing.

• Improved working conditions for international technology company with high turnover by developing job benchmarking,

competitive pay scales, and special incentive pay plan to enhance employee retention.

1989–2000

Vermont State Colleges System, Waterbury, VT

Public college system with four campuses and community college with 12 sites offering degree-level programs

across large spectrum of arts and sciences fields and workforce training.

Director of Human Resources

Worked closely with Director of Employee Relations, General Counsel, Chancellor, and central office directors, and advised and

collaborated with college presidents, deans, and board of directors to develop programs and oversee human resources and labor

relations functions for state colleges system.

• Achieved almost 100% equity and uniformity across multiple operations and pay grades by implementing system-wide job

classification and pay grade system.

• Helped research and develop model to reengineer all operational areas to increase efficiency across college system.

• Increased out-of-state enrollment 10% after collaborating with consortium of Vermont colleges and tourism groups to develop

marketing program to attract more visitors to Vermont.

EDUCATION / CERTIFICATION / AFFILIATIONS

Master of Science in Administration, Organizational Behavior and Human Resources

SAINT MICHAEL'S COLLEGE, Winooski, VT

Bachelor of Science in Human Service Administration (Cum Laude), Management and Human Services

TRINITY COLLEGE, Burlington, VT

Certificate of Banking Management in HR, GRADUATE SCHOOL OF BANKING, Madison, WI

Metropolitan Tucson Chamber of Commerce, Member

Greater Tucson United Way, Member of the Women Lead United Committee

Greater Tucson Society for Human Resource Management, Member

Vermont Employers Health Alliance, Eight-Year Board Member and Two Years as Board Chair

Central Vermont Business Advisory Council, Member

Vermont Businesses for Social Responsibility, Member

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