Customer Service Representative

Demartinez Kitchen

Objective

I seek a position with a progressive company where my military skills warehousing can be utilized

to help your organization grow and achieve its goals.

Experience

2008 2009 Aaron's Warner Robins, GA

Customer Service Representative/Delivery Driver

• Maintained administrative organization, customer files and processed customer transactions.

• Increased store growth by participating in in-store sales, telephone sales, direct marketing, new customer

growth and renewal payment processing in the store.

• Played key role in the upkeep of the showroom floor as per the first up system.

• Responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and

demonstrating use of recently purchased item.

• Reviewed lease agreements.

2006 2007 MediaCom Valdosta, GA

Customer Service Representative

• Sold cable television products and services to new or existing customers by telephone solicitation.

• Conducted reminder calls for service and installation appointments.

• Completed post installation calls made as prescribed along with downgrade and disconnect retention calls.

2004 2006 U.S. Air Force Hulbert Field Ft. Walton Beach, FL

Equipment Management

• Directed activities of two direct reports, in the management and control of $63M of Air Force Equipment.

• Processed special allowance funding for equipment purchases to ensure proper delegation for funding.

• Forwarded request exceeding $100K to the Chief Financial Officer for approval

• Provided supply and Air Force equipment management system guidance, to over 309 equipment personnel,

and processed more than 1,150 customer transactions with zero discrepancies.

• Out of balance conditions were decreased from 6% to 3%, exceeding the Head Quarter standard of 5%, while

redistributing $10M in excess equipment.

• Completed 45 critical backorders for the U.S. Air Force, worldwide.

• Researched and processed 121 customer authorizations valued at $1M, while decreasing critical shortages by

30%.

• Ensured deployment of more than 444 assets valued at approximately $3M.

2002 2004 U.S. Air ForceRAF Lakenheath United Kingdom, England

Storage and Issue Technician

• Assisted in management of over 432K line items, valued in excess of $12.5M.

• Stocked and assigned warehouse locations with more than 5K assets and ensured accurate deployment of

assets to the field with no disruption to customer support.

• Inventoried classified assets daily, resolving all discrepancies.

Education

2009 Present Georgia Military College Warner Robins, GA

Currently pursuing Associate’s Degree in Logistics to be completed on October 2, 2010

Awards

Good Conduct and Longevity Medals

References Available Upon Request

Phone 478-***-**** e-mail: ********@*****.***

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