Customer Service Representative

Lindsey Severson

*** *********** ***** • N. Charleston, SC 29418 • 843-***-**** or 843-***-****

abicqf@r.postjobfree.com

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Objective

To obtain and excel in a dental assisting position.

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Education

Trident Technical College/MUSC 2003-2007

(Certified Dental Assistant)

• Assisted senior dental students at MUSC for chair side exams

• Rotated through dental offices (orthodontics, general practices and pediatrics)

braces

root canals

restorations

completing molds

bridges and caps

• Worked with dental students and dentist through periodontics and oral surgery

grafting

extractions

implants

monitored oxygen/nitrous

Fort Dorchester High School 1999-2003

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Employment History

Wachovia (Wells Fargo) Banking Current

(Teller)

• Providing excellent customer service skills

• Balancing money

• Working with personal bankers to obtain sales and quotas

• Completing transactions

• Working with large businesses for sales and accounts

• Researching accounts for the best solutions for the customer’s needs

Verizon Wireless 2008-2010

(Senior Customer Service Representative)

• Provided stellar customer service in a fast pace environment

• Met all requirements of quality and monthly metrics

• Coached other members of the team using leadership skills

• Conducted business ideas in meetings

• Served as a Senior Customer Service Representative handling escalated customer calls

and quality control

• Handled follow-up cases to assist customers quicker and lighten responsibilities of

supervisors and team members

Home Depot 2005-2008

(Customer Service Representative)

• Monitored the front desk while assisting customers with special orders and accounts

• Filing and faxing documents

• Followed up with other departments on inventory and metrics

• Sales and returns cashier

Pinewood Preparatory School 2002-2005

(Child Care Assistant/Tutor)

• Monitored a class room setting and assisted with after school events

• Tutored/tested after school children

(Teacher assistant)-school to work program

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Core Competencies

Project Leadership

Customer Service

Process Improvement

Quality Control

Resolving Conflict

Telephone Rapport

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