Customer Service Representative

**** ***** ****, ********, ** *****

ph#; 716-***-****, email: **********@**********.***

DANIEL D. RAWLINGS

OBJECTIVE___________________________________________________________________

______

To be able to use my unique combination of work experiences and

personal characteristics to benefit an organization's success.

PERSONAL & PROFESSIONAL

TRAITS__________________________________________________________

Honesty; Loyalty; Sincerity; Thoughtful; Optimistic; Resilient;

Adaptable; Organized & Conscientious

SKILLS &

ABILITIES_________________________________________________________________

. Using logic and analysis to identify the strengths and

weaknesses of different approaches.

. Effectively communicating with others in both oral and written

form to convey information.

. Motivating, developing and directing, (coaching) people as they

work.

. Identifying the best people for the job.

. Actively looking for ways to help people.

. Using my interpersonal skills, including the ability to deal

effectively with people, who may be emotional, frustrated or

confused.

. Being able to understand information and ideas presented in oral

and written form.

. Understanding and using complex and diverse computer systems to

input and retrieve information.

. Working independently to successfully complete a given job or

duty.

EXPERIENCE__________________________________________________________________

_____

12/2007-12/2009: G4S Justice Services, Inc., 2000 River Edge Pkwy,

Ste. GL 100, Atlanta GA 30328; ph# 800-***-**** ext. 2500.

Title: Supervision Specialist

Duties: Case supervision and management of illegal aliens

awaiting final legal status. Contracted by Dept. of

Homeland Security.

01/200*-**-****: Small Business Administration - Field Operations

Center, PO Box 419004, Sacramento, CA 95858, ph# 800-448-

5323.

Title: Disaster Reservist

Duties: Travel to disaster locations to aid victim's access

government benefits.

10/2005-01/2007: Small Business Administration - Office of Disaster

Assistance, 130 Elmwood Ave., Buffalo, NY 14202 ph# 716-***-****.

Title: Customer Service Representative

Duties: Taking inbound calls from disaster victims and

aiding them with their disaster recovery.

01/2005-10/2005: Unemployed, details supplied upon request.

09/2004-01/2005: Buffalo Academy of Science Charter School, 190

Franklin St., Buffalo, NY 14202, ph# 716-***-****.

Title: Science Teacher

Duties: Taught 7th grade life science & 8th grade physical

science and helped develop the school's science curriculum.

07/2003-09/2004: Professional & Personal Development, details

supplied upon request.

09/1997-07/2003: Mount Saint Mary Academy, 3756 Delaware Ave.,

Kenmore NY 14217, ph# 716-***-****.

Title: Science Teacher & Coach

Duties: Taught Biology; AP Biology; Marine Science &

Astronomy. Coached freshman basketball and varsity

assistant track coach. Moderated an extra-curricular club,

Mounties for Mary.

05/1985-09/1997: Mutual of Omaha Companies, 6245 Sheridan Drive, Ste.

108, Williamsville, NY 14221, ph# 315-***-****.

10/15/2010

EDUCATION___________________________________________________________________

_____

07/2003: Catholic School Management Seminar, "Effective

Catholic School Management", Notre Dame, Indiana.

05/1980-05/1981: SUNY-Brockport, Brockport NY 14420

Degree: N/A - Educational Administration

01/1978-05/1981: SUNY-Brockport, Brockport NY 14420

Degree: MS-Education

08/1968-05/1973: Doane College, Crete, NE 68410

Degrees: BA-Biology; BA-Physical Education

CERTIFICATIONS______________________________________________________________

_____

09/01/1997: New York State Provisional School

Administrator/Supervisor Certificate, #507607507

02/01/1980: New York State Permanent Teaching Certificate,

#507607507

Teaching Areas: Grades 7-12 Biology, General Science, Health and

Physical Education

SECURITY

CLEARENCE_____________________________________________________________

01/2008: Confidential

REFERENCES__________________________________________________________________

_____

Mr. Felix Cwynar - Lead Supervision Specialist, G4S Justice

Services, Inc., 399 Stanley St., North Tonawanda, NY 14120,

ph # 716-***-****

Mr. Perry Pedini - Manager Customer Service, SBA-ODA, 130 S.

Elmwood Ave. Buffalo, NY 14202, ph# 716-***-****

Mr. James Wright - President, Holy Family Communications, 6325 Sheridan

Drive, Williamsville, NY 14221, ph# 716-***-****

Fr. Frank Schimscheiner - Personal, All Saints Parish, 76 Church Street,

Lockport, NY 14094

Dr. Robert Herzog - Personal, 65 Hampton Hill Drive, Williamsville, NY

14221, ph# 716-***-****

DANIEL D. RAWLINGS

5956 Stone Road, Lockport, NY 14094

ph#; 716-***-****, email: **********@**********.***

10/15/2010

Contact this candidate