Sales Service

Jesse Bernal

Evansville, IN *****

cell: 812-***-****

E-mail: abico1@r.postjobfree.com

Qualifications:

. Comprehensive knowledge health care industry

. Experience building relationships with health care providers

. Adept at processing and conveying complex terminology via written and

verbal communication in English and Spanish.

Education:

Bachelor of Arts Degree in 2000 University of Minnesota Minneapolis, MN

Skills and Accomplishments:

. Created inner departmental programs to boost the sales goal of the

department, which resulted in the highest grossing sales months.

. Established retail consumer accounts, of which one account resulted in

roughly $100,000 sale per year.

. Provided leadership to peers in order to make both the telephone and

computer software transition as smooth as possible.

Relevant Experience:

Mead Johnson Nutrition Evansville, IN

Consumer Resource Center Specialist 2008-present

. Service consumer questions and requests, maintain above 95% customer

service quality.

. Market/ cross sell Mead Johnson products, achieved 95% of home

delivery sales.

. Created various interoffice promotions, that increased sales.

. Contribute to Mead Johnson Spanish speaking endeavors, recently,

company wide system migration.

U.S. Healthcare Holdings Evansville, IN

Member Service Representative 2005-2008

. Successfully, addressed and resolved HMO members'/ medical providers'

questions and concerns over benefits and claims.

. Promoted and explained the policies of various plans offered by the

HMO.

. Helped Spanish speaking members understand their healthcare benefits.

. Analyzed and reprocessed medical claims.

Force Trading Chicago, IL

Broker's Assistant 2004-2005

. Effectively, established and generated customer business by acting as

a liaison between broker and customer.

. In charge of broker's personal online trading position.

. Assisted broker in the execution of treasury derivative contracts for

institutional customers by endorsing and verifying 100,000 - 200,000

of monthly orders.

. Supervised and coordinated office duties, such as accounts payable,

payroll and purchasing.

. Reconcile monthly financial statements/Budgeting.

. Inventory and assessing depreciation.

. Asset/Risk Management

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