Customer Service High School

Curtis Wilson Jr **** Portsmouthlake Dr. Brandon, FL 33511

abicnd@r.postjobfree.com Cell: 813-***-**** Home: 813-***-****

Experience

Nexlevel Fitness, Brandon, FL November 2005 – April 2008

Trainer

Explained policies and procedures to customers seek refunds or exchanges

I led and wrote exercise programs for adult weight loss patients and pediat ric obesity cases

T he position required me to have direct contact with the customers/clients managed any

personal problems or issues with me or the company as a whole.

Talk to customers about overdue payment situations.

Regulated client and company paper work filed and stored and created backups in case of

emergencies

Performed basic marketing functions to gain a larger client base

Speed Source Athletics, Tampa, FL September 2003 - June 2005

Trainer

I lead and wrote sport specific athletic workouts for high school and college athletes I also

led and wrote exercise programs for adult weight loss patients and pediat ric obesity cases

as a t rainer at this facility

H ad direct contact with the customers/clients handled any personal problems or issues with

company personnel or the company outright.

Talk to customers about overdue payment situations.

Supervised client and company paper work filed and stored and created backups in case of

emergencies

Performed basic marketing functions to gain a larger client base

Jeff’s painting and foreclosure clean up service, Brandon, FL July 2007 - April 2009

Painter/service rep

While working for Jeff’s painting we worked all over the Tampa bay from to Miami/Fort

L auderdale area painting and servicing homes for companies such as US homes, Allison

Homes, and Christian home builders. We worked in the field of new construction painting

t he interior and exterior of new homes and commercial buildings. We also worked with local

real estate agents on rehabbing foreclosed homes to place them back on the market and

ready for sale. I have done every aspect of the rehabbing process from lawn care to drywall

replacement.

UNITED STATES AIR FORCE, TAMPA, FL April 2008 - Present

Senior AIRMAN

I have been t rained by the USAF as a surgical tech on sterile procedure on opening a room

passing instruments. I have also been t rained on patient verification safety and

t ransportation for the past two years I have been going working at two of the air forces top

hospitals Wright Patterson air force and Lack land Air Force which is a level 1 t rauma

hospital the only one the air force has state side at this point. I have been t raining in

general surgery working in several laparoscopic and open cases, I have spent a lot of t ime

working in the Gyn surgical suite were I have become proficient including caesarian section

and I am also very familiar with ENT surgical services. I am looking to gain more

experience in the cardiac surgery arena where I have performed a fundamental amount of

cases that I really enjoyed. I am seeking employment to progress my skills as a tech. I am

currently preparing for the NCCT exam.

Education

Tampa bay tech, Tampa, FL

H igh School - Business management and supervision, May 2003

Certified in the field of Business management and supervision

U niversity of south Florida, Tampa, FL Bachelor of Science - business administration,

M ay2012

Pursuing a bachelor’s of science

Ashford University Jefferson City Iowa Bachelor of Science – Sports and Recreational

management.

Pursuing Bachelor’s Science December 2012

Skills

I obtained the customer service and human relations skills needed to persuade people to

v isit or purchase from your business upon my graduation and certification from Tampa Bay

Technical high school.

I have six years of on the job t raining in the field of sport specific exercise t raining working

a t the fi rst human performance center in Tampa Speed Source Athletics. I have acquired

t he skills necessary to enhance athletic performance under my mentors and experts in the

f ield Mark Gochenhour and Aaron McClain Jr of the course of six years I am currently in

p ursuit of a degree in the field and should be completed in May of 2011. I work daily in the

f ield of Olympic lifting, over speed, plyometric, resistance t raining, speed development I

have also been fortunate to test the validity of some of my own theories on the topic of speed

development.

I have also obtained customer service skills dealing directly with customers in each of my

jobs with zero complaints. While successfully meeting the customer’s needs and wants

w ithin the companies limits.

I have amassed four years of phone experience answering customer questions about the

company and i ts products.

F inally I have garnered six years’ experience with the complete M icrosoft XP program. Two

years of windows vista software t raining and eight years’ experience M icrosoft office

p rograms in general. I also type 95 gwpm with eighty-five percent accuracy

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