Customer Service Quality Assurance

HEMANTH

******@*****.***

Summary

. * years of IT experience in Quality Assurance for Web based,

Client/Server and CRM applications using Manual and Automated testing

tools.

. Software Testing Life Cycle (STLC) experiences include Test Planning,

Test Analysis, Test Design, Construction and Verification, Testing

Cycles, Final Testing, Implementation and Post Implementation.

. Experience in drafting Test Flows, Test Plans, Test Strategies, Test

Scenarios, Test Scripts, Test Specifications, Test Procedures, Test

Cases and Test Status Reports.

. Experience in conducting Back End testing using Oracle, SQL Server

databases.

. Expert knowledge in Trading and Stock Merketing

. Experience in User Acceptance Testing (UAT), Performance Testing, GUI

Testing, Functional Testing, System Integration Testing, Regression

Testing, End to End and Data Driven and Keyword driven Testing, Black

Box Testing.

. Performed Testing on Large Integration systems.

. Experience in working Agile Process using Rally Dev

. Efficiently performed load testing, stress testing and performance

testing using Load Runner by scripting for multiple users, multiple

transactions at rendezvous points. Performed User Interface testing

using Win Runner record and play back.

. Object Oriented: Competent in creating automation scripts for data

driven testing and keyword driven testing using database location as

data source for test case execution.

. Efficiently performed Defect Tracking using various bug tracking tools

like Quality Center, Business process testing, Test Director, Rational

Clear Quest, Team Track.

. Database Testing: Proficient in writing SQL queries to perform data

driven tests and involved in front-end and back-end testing.

. Expertise in SAP HR modules specifically - Organization Management

(OM), Personal Administration (PA), Payroll (PY) & Time Management

(TM)

. Excellent analytical, problem-solving and communication skills, with

particular emphasis on clearly communicating and documenting detailed

Test Requirements and Test Specifications.

TECHNICAL SKILLS

OS : MS Windows NT/2000/XP, AIX and HP-UX

Testing : Manual Testing, Mercury Tools (Win

Runner, Quick Test Pro 9.0,

And (Quality Center).

Scripting Languages : TSL, VB Script, JavaScript, HTML, and

XML.

Languages : C, V.B, .Net, PL/SQL, XML, Java

RDBMS : MS SQL Server 2000/7.0/6.5, Oracle9i/10g.

Tools : Visual Caf 3.0/4.0, Plum Tree, Visual Basic

6.0, Developer2000.

Servers : Web Logic 5.1/6.x/7.0,Sybase,Web Sphere

Application Server

3.5/4.0, Jboss Server.

TSYS (Total Systems) Alpharetta, GA Feb'09-

Present

Quality Assurance Tester

ESC Loyalty (financial firm) manages programs for a wide range of clients -

from high profile bank card issuers, to major international retailers, to

regional banks and credit unions. Loyalty platform technology and

transaction processing: Point calculations, data capture, point of sale

interface Points administration Relationship programs (house-holding or

enterprise loyalty) Loyalty strategy and consulting services: Strategy and

analysis, including loyalty behavior, modeling, benchmarks and forecasting

Program design, implementation and performance management Marketing

strategy and execution Redemption and fulfillment services: Fulfillment

coordination and system support Channel interface, including Internet,

contact center, IVR, statements and stores Enrollment, retention and usage

support

Responsibilities:

. Written and Reviewed the BRS and FRS of J2EE and Asp applications.

. Participated in helping development to write appropriate DTD

corresponding to BRD and FRD.

. Helped and involved in creating the test strategy and test cases which

will cover entire requirements.

. Extensively worked on .jsp and .asp web pages and web services testing.

. Automated scripts for single sign-on and non single sign-on banks.

. Developed Test plans and Test cases using Test Manager.

. Run the regression suite using Mercury Quick Test Pro.

. Participated time to time in regression testing after each build

. Extensively used Clear Quest for handling tasks, Enhancements and

Defects.

. Extensively used Toad, Sql Developer for backed end and End to End

Testing.

. Add points to perform redemption using IM(intensive miles)

. Executed SQL scripts to update the data base with new grid items.

. Verified and Tested different validations on Web Application.

Environment: ASP, Toad, Oracle, Crystal reports, Business Objects, SQL

Server, ANT, ETL, Quality Center, Quick Test

pro, IM Agent

Sprint PCS, Kansas, MO. March'08

- Jan'09

Test Analyst.

SPOS is an integrated Single Point of Service system that caters to

the needs of service reps in conducting day to day business by facilitating

sales, new activations, customer service and accounting. It abstracts

interfaces to different sub systems of the enterprise like Activations,

Customer Service, Inventory and Accounting living up to the Enterprise

Application Integration (EAI) in the truest sense.

Responsibilities:

. Identified the test requirements based on user requirements and design

specifications using Quality Center

. Performed manual testing to check the basic functionality of the

modules under test using Quality Center

. Performed system integration Testing

. Close interaction with designers and software developers to understand

application functionality and navigational flow.

. Involved in the tracing cell phone and accessories shipment of Cell

phones through OTM

. Involved in the in Writing SQL queries using Oracle Transportation

Management for checking the status

. Executed test cases manually to check GUI and Functional features of

the application, Compared and analyzed actual with expected results

and reported all deviations to the appropriate individual(s) for

resolution using Quality Center.

. Wrote back end test cases for Claims Tracker module on Oracle using

Toad and SQL Developer

. Did hands-on test of the several POS devices.

. Tested stored data in relational databases using SQL, with databases

(Oracle 9i, 10g and SQL Server) as a backend.

. Tested highly usable interfaces for multiple channels - Internet,

handheld PDA, tablet PC, and touch screen kiosks, etc

. Tested user-defined Transforms and Routines in Data Stage Server.

. Involved in performing database testing using SQL Queries and Verify

the dataflow from the backend.

. Since this application contains sensitive information of customers,

performed security testing to ensure that security was maintained

throughout the application.

Environment: Quality Center8.2, Oracle, UNIX, Java, OTM, Toad, Windows XP,

Oracle 9i/10g, MS Office Tools (MS-Access, Excel, word etc).

BJC Health Services, St. Louis MO Mar'06 -

Jan'08

QA Analyst

The application tested was a web based Health services for their

hospital needs. Automation testing was done using BPT (Business Process

Testing) technology of Quality Center.

Responsibilities:

. Created test plan, test cases in test director by analyzing Business

functional requirement documents.

. Participated in team meetings with the developers and informed them of

any deviations of the application, with regard to the requirements.

. Utilized Test Director for tracking requirements and communicating

them to the team during the test process and translated the

information to test procedures.

. The requirements were imported from MS - word to test director using

add -in.

. Expert in writing test cases from signed off business design summary

and screen definition documents

. Documented requirements, defects using Quality Center.

. Modularized test cases by creating generic functions that deal with

different sets of data.

. Conducted daily Smoke tests to ensure that various integration points

of the system and major business functions met requirements.

. Conducted weekly Regression tests to ensure that changes made during

the week have not caused faults to appear in any unchanged part of the

system.

. Used SQL queries for backend testing which was residing on the UNIX

. Reported all defects to appropriate developer.

. Responsible for daily status to show progress of Smoke test suite and

weekly status for Regression test suite.

. Manual Testing was done to perform functional testing to ensure

business requirements were met.

. Used Oracle SQL & PL/ SQL queries to ensure the integrity of the

database.

. Extensively involved in using the UNIX to check the logs and also to

copy or move the files from server to local system.

. Involved in Meeting with the Developers to discuss the issues and to

reproduce the issue.

Environment: Java, PL/SQL, Java Script, Quality Center8.2, Oracle, UNIX,

HTML, JSP, CVS, PERL

HDFC Bank, Hyd, India. Dec'04- Feb06

Test Engineer

HDFC Bank is India's second-largest bank, Bank used Informatica

Power Center to Extract, Transform and Load the data of Mortgage Loans from

the source database to the target Data Warehouse. The source data was in

Flat Files and Oracle database. This historic data in Data Warehouse is

further used to create a Multidimensional model for the decision support

people to make strategic business decisions. Member of a team that

Analyzed and Tested Credit Card Banking Application, an Enhancement to the

existing application, which enable customers to use different services such

as creating new accounts, view their existing statements online, pay the

bills online, Personal Information Numbers for credit and Debit Cards etc.

Extensively involved in testing the desktop application designed for

customer representatives to offer various services such as removal of

account etc

Responsibilities:

. Involved in Defining, and Analyzing the Testing Requirements based on

the Application Functionality.

. Gathered test data requirements for data conditioning from Business

Units to test total application functionality.

. Conducted Test Plan walkthroughs.

. Created test scenarios for System testing and Regression testing.

. Prepared Test Plans, Test Cases for both positive and negative

scenarios and mapped the same to requirements.

. Executed test scripts manually and analyzed the test results.

. Used Test Director to track defects and attended meetings with

developers in resolving the same.

. Tested Web page presentation manually for different browser

compatibility.

. Tested broken links and inter application links (page redirects to

respective URLs) in Development, Test and Production environments.

. Executed test cases before and after bug fixes for each build for User

acceptance testing.

. Back-end testing of the database by writing PL/ SQL queries.

. Tested Automated POS transaction generation through SQL queries, to

validate the first step in establishing a closed loop end-to-end

transaction processing platform.

. Tested POS Terminal generated transaction requests and host-generated

responses.

. Tested the application for third party vendor confirmation and client

reports as per use cases.

. Interacted with developers regarding priority of bugs and update the

status of bugs once they are fixed.

. Used Test Director as a central repository for all the test activity.

Environment: Windows NT, Oracle, VB, .Net, HTML, SQL, Win Runner and Test

Director.

KETHABAY, Hyd, India Aug'04 - Nov'04

Tester

Kithabay.com is an online bookstore in India. Customers can add books

of their interest to the shopping cart, Sign in and check out thru secured

payment gateway. It offers different payment choices and different

shipping Methods to choose from. To support the portal an Admin and

customer service application is also developed. Main functionality of the

Admin Module is to add, delete, update book related information like Price,

Discounts offered, status of book etc. Functionality of Customer Service

module is to place order on behalf of customer, update order information

etc. Kithabay.com is developed Using C#, .Net technology. The data is

maintained in SQL Server Database.

Responsibilities:

. Reviewed business Requirement Documents and Technical Specifications.

. Participated with the Test Lead in preparing a test plan and provided

testing strategy input.

. Analyzing the system and preparing, documenting the Test Cases and

Test Procedures.

. Analyzed user requirements, attended change Request meetings to

document changes and implemented procedures to test changes.

. Participated in business requirements, user's requests and bug scrubs

meetings.

. Performed End-to-End testing

. Performed vuser scripts using various protocols like Web (Http/html),

click and Script, web services etc.

. Conducted cross browser testing to check the compatibility of the AUT

with different Browser's (IE, Netscape, Mozilla)

. Tested the functionality of the applications and tested its

compatibility on windows 95/98/NT/2000 and on different versions of

internet Explorer and Netscape.

. Performed Back End Testing to validate order information.

. Reported the Bugs, Email notifications to the developers.

Environment: C#, .Net, HTML, XML, SQL Server, SQL, Test Director, Windows

XP.

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