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Customer Service Director

Location:
Oxford, MS, 38655
Posted:
November 02, 2010

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Resume:

LEO “KLEB” JOHNSON

*** **** ******* ***** - ******, MS 38655 - 662-***-**** cell - 662-***-**** fax –

abicmd@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people.

QUALIFICATIONS

• Excellent personal motivation with a proven ability to build and work

collaboratively in a strong team concept environment, and independently.

• Over thirty five years administrative experience working with the public.

• Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally

stable, able to adapt effectively to challenging and emergency situations.

• Well developed skills in prioritizing, organization, decision making, time

management, and verbal/written communication skills.

• Strong interpersonal skills resulting in exceptional rapport with people. Proven

success in initiating, promoting and maintaining strong interpersonal relations.

Able to deal courteously, professionally, and tactfully with the general public in a

variety of circumstances.

• Well-organized, self-motivated individual with ability to learn new tasks.

• Track record for consistently meeting goals and delivering a high level of job

performance.

• Strong computer skills in Microsoft Word, Corel WordPerfect, and Excel

spreadsheet, along with using the internet.

EDUCATION

1977 - 1978 University of Mississippi Masters of Arts in Administration

Oxford, Mississippi

1972 - 1976 University of Mississippi Bachelor of Recreation

Oxford, Mississippi Leadership, B.R.L.

1967 - 1971 Cairo High School National Honor Societies

Cairo, Illinois Nine Varsity Letters In

Athletics

EXPERIENCE

2010 – Present Collections Agent Jacob Law Group, Oxford, MS.

Specialized in national consumer debt collection and recovery, using experience and effort to

collect debt in an ethical and professional manner. Utilizing aggressive pre-litigation recovery

methods that are correspondence and telephone intensive. Communicated and provided customer

service to both the debtors and clients on a professional basis.

2008 – 2010 Collections Floor Manager, Payliance, Oxford, Ms.

Managed and supervised the collections floor for this national check verification and

collection agency. Set-up ACH drafts, processed credit card payments from the internet

and over the phone, and oversaw the total collections process on a daily basis.

Communicated and provided customer service to both the debtors and clients on a

professional basis. Extensive knowledge of the FDCPA and its regulations.

1998 - 2008 Executive Director of the Oxford Park Commission, City of Oxford,

MS.

Served as the Chief Administrative Officer for the city’s parks and recreation department.

Responsible to the City of Oxford for the administration, operation, safety and

management of all city parks, playgrounds, recreation centers, tennis courts, skate park,

swimming pools, athletic fields, and all comprehensive recreation programs serving over

20,000 citizens and participants in Oxford, University and Lafayette County area.

Managed an annual budget of over one million dollars while also bringing in hundreds of

thousands of dollars for economic development, through tournaments and special

programs which where held throughout the years

1982 - 1998 Director of Parks and Recreation, City of Brandon, Brandon,

Mississippi.

As the first Director of Parks and Recreation for the City of Brandon, MS, I created this

Municipal department from the ground up. Worked with citizens and civic leaders in

determining what facilities and programs needed to exist and where to place them

throughout the City. Acquired the necessary funding, property, equipment and staff to

implement this task. Operated and maintained the budget, and obtained several grants

from state and federal governments as Director.

Should it be desired, I will gladly provide duties and responsibilities for the following

positions held during my career:

1980 - 1982 Assistant Director of Parks and Recreation, City of Pearl, Pearl,

Mississippi.

1978 - 1980 Program Director, Oxford Park Commission, City of Oxford,

Oxford, Mississippi.

1977 - 1978 Graduate Assistantship in Intramural and Recreation, University of

Mississippi.

1972 - 1977 Student Supervisor, Department of Intramural and Recreation,

University of Mississippi.

1976 Internship performed at the Oxford Park Commission, Oxford,

3

Mississippi.

PROFESSIONAL ACHIEVEMENTS

2004 Selected as Outstanding Recreational Professional by the Mississippi Recreation

and Park Association.

2003 - 2004 Served as President of the Mississippi Recreation and Park Association.

1982 - 2004 Served the following positions with the Mississippi Recreation and Park

Association: President, Past President, Secretary/Treasurer, District

Representative, Athletic Committee Chairman, Athletic Committee Member,

Membership Committee, and SCORP Committee Chairman.

1992 Appointed by Governor Kirk Fordice to the Governor’s Commission on Physical

Fitness and Sports.

1989 - 1998 Organizer and Chairman of the Annual Brandon Day Town Celebration.

1980 - 1982 Served on the Annual Pearl Day City Celebration.

1981 Provided Professional Consultation to the City of Yazoo City, MS on laying out a

municipal park and recreation department and the re-organization of the existing

park commission.

1988 - 1998 Provided Professional Consultation to the following cities on establishing and/or

maintaining a municipal park and recreation department: Crystal Springs, MS;

Canton, MS; Puckett, MS; and Florence, MS.

1986 Selected Outstanding Young American

1980 - 2005 Officiated Mississippi Private School Basketball

1998 - 2006 Officiated Mississippi High School Football.

PROFESSIONAL AND SOCIAL ORGANIZATIONS

1972 - 1976 Delta Kappa Epsilon Fraternity, Chi Chapter, University of Mississippi, Past

President.

1978 - Present Mississippi Recreation and Park Association, Past President.

1980 - Present National Recreation and Park Association, Active Member

1980 - 2005 Mississippi Private School Association, Retired Official

1980 - Present The University of Mississippi Alumni Association, Active Member

1997 - Present The University of Mississippi UMAA Foundation, Active Member

1989 - 2006 National Youth Sports Coaches Association, Retired Chapter Director

1990 - 1998 Central Mississippi Private School Basketball Officials Association, Past

Board of Directors Member and Assigning Secretary.

PERSONAL AND PROFESSIONAL REFERENCES

Darlene Washington, Chairperson Mr. Lamar Evans

Oxford Park Commission Executive Director

313 Ridgewood Manor Dr. Mississippi Recreation & Park Assn.

Oxford, MS 38655 P.O. Box 16451

662-***-**** Hattiesburg, MS 39404

601-***-****

Ms. Debra Helms Mr. Bill Kingery

204 Combs St. Director of Campus Recreation

Oxford, MS 38655 University of Mississippi

662-***-**** University, MS 38677

662-***-****



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