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Sales Customer Service

Location:
Orange Park, FL, 32073
Posted:
July 16, 2010

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Resume:

JEFFREY W. WINISTORFER

*** ****** *** ****, ****** Park, Florida 32073

. 904-***-**** . 904-***-**** cell . abicjz@r.postjobfree.com .

MANAGEMENT PROFESSIONAL

An accomplished management professional with a solid background of over 20

years experience directing sales, performance management, operations and

supply chain/distribution functions, sales force development and wholesale

distribution management. A proven track record of improved operational

efficiencies, productivity and quality assurance resulting in increased

customer satisfaction.

. Profit & Loss Responsibility

. Budget Development/Management

. Employee Recruitment/Development

. Process Improvements

. Inventory Reduction/Management

. Cost Reduction & Profit Increases

. Lean Program Implementation

. Process Benchmarking Studies

ITW WILSONART INTERNATIONAL, Jacksonville, Florida

1995 to 2009

A global leader in the manufacture of laminate and solid surfacing

materials for countertops, cabinets, fixtures and flooring.

Regional Manager:

Reported to the Vice president, National Sales. Full profit and loss

responsibility for 25,000 square foot warehouse facility.

. Experienced in procurement, storage, inventory management, order

processing and distribution.

0. Improved inventory turns to 9 and decreased DSO (Days Sales

Outstanding) from 44 to 32.

0. Improved physical inventory accuracy more than 99% by implementing

daily cycle counts.

0. Improved order entry efficiency to over 98 % accuracy through

incentive/recognition programs.

. Conducted process benchmarking studies, determined efficiencies,

effectiveness, course of action to improve processes and outcome

metrics.

0. Increased fill ratio from under 90% to 98.8% by in depth study of

each stock keeping unit and applying software to monitor.

0. Improved driver payload delivered by 15% per hour by implementing

alternative, less expensive ship methods.

0. Increased salesman efficiency and reduced cost per call 15% by

adopting 80/20 strategy.

0. Reduced slow moving/obsolete inventory to less than 3% by actively

studying each sku and adjusting status or deactivating.

. Mastered enterprise-level information technology tools, including

InFor.

- Negotiated wholesale product pricing and procurement contracts.

0. Negotiated price points with the top 20% of accounts based on

volume.

0. Established procurement contracts with State and Federal

institutions by obtaining blanket purchase orders.

0. Negotiated competitive purchasing prices from numerous domestic and

foreign manufacturers.

0. Established and processed "Notice to Owner" and "Direct Pay Out"

accounts for large commercial accounts.

. Directed and motivated outside sales force resulting in annual sales

growth from $6 million to over $10 million.

. Built trusted track record and relationships with key industry

individuals.

. Consistently improved cost to sales ratios year over year.

0. Reduced cost to sales ratios from 30+% in 1995 to 19.3% in 2006.

. Recruited, developed and cross-trained a team of 23 highly competent,

responsive employees in sales, customer service, administration and

warehouse.

. Directly handled all personnel issues for workforce.

. Managed truck fleet and drivers that meet Federal DOT and HAZMAT

requirements and regulations.

. Eliminated overtime 100%, saving over $35,000 annually and reduced

workforce implementing Lean and inventory reduction programs.

TAYLOR DISTRIBUTORS, INC., Orlando, Florida

1978 to 1995

A multi-location wholesale distributor of Formica Brand plastic laminate,

wood products, hardware and numerous products serving the cabinet making

and millwork industry.

General Manager:

Reported to the Owner. Responsible for directing and managing all

business operations for a 20,000 square foot distribution facility,

including Customer Service, Manufacturing, Work Orders, Assemblies,

Inventory Management and e-commerce.

. Accountable for profit/loss, Accounting, Finance, Marketing and

Logistics.

. Prepared annual budgets ranging from $3 million to $6 million.

. Managed workforce comprised of 18 employees and handled all personnel

issues including recruitment, training, terminations, etc.

. Grew sales from $ 3 million to over $ 6 million from 1978 to 1995.

EDUCATION

B.A., Fresno State University, Fresno, California

PROFESSIONAL DEVELOPMENT

Consultative Selling Skills Course, Huthwaite - 2006

Professional Selling Skills Course, Wilsonart - 2004

American Management's Fundamentals of Sales Management -2001

Management Development Human Resources Series - 2000

Dale Carnegie Course in Effective Speaking and Human Relations - 1989

TECHNICAL SKILLS

Microsoft Word, Outlook, Excel

MEMBERSHIPS/AFFILIATIONS

The Grand Lodge of Free and Accepted Masons - 1995 to Present

Producer's Council Jacksonville Chapter - 1980 to 1995

RECOGNITION & AWARDS

Recognized for "Most Operationally Sound Facility in North America",

Wilsonart National Operations Manager

*Please view my full public profile at

http://www.linkedin.com/in/jeffreywinistorfer for more insight on my

accomplishments as well as recommendations.



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