Carrie A. Irving

*** * ****** ** *** E SELMA, IN, USA

Mobile 765.748.8795E Home 765-***-**** E Fax 765-***-**** E

abicj8@r.postjobfree.com

Successful training professional with over 3 years combined training

experience, and several years professional experience. Own and manage a

small training consulting firm as a sole proprietorship, achieving superior

customer satisfaction for clients by developing and presenting effective

training programs.

Strengths

Demonstrate excellent organizational skills

Team player

Excel in developing sound customer relationships

Priority is always customer service

Easily adapt to various personality types

Ability to function effectively in a multi-faceted environment

Committed, focused, motivated and energetic

Maintain competitive spirit as well as a positive attitude

Phenomenal phone skills

Public relations expert

Highly effective oral and written communication skills with the ability to

project an air of professionalism

Exceptional command of technical/PC operational duties, including

hardware/software troubleshooting

Career History

September 2008 - Present

KONNEN Consulting Group - Owner/Training Consultant E Toronto,

Canada & Selma, Indiana

. Provide on-site training to EventPro/PMXpert (software) clients

throughout North America as an independent consultant (90% travel)

. Deliver on-line (phone) training using GoTo Meeting

. Contribute to documentation and development of training programs

January 2007- September 2008

Somerville Merchandising Inc. - Account Manager E Toronto, ON

. Develop, establish and maintain merchandising programs for various

clients, including 20+ OLG Direct Gaming sites, New Hampshire Lottery,

Washington Lottery, Crayola, TD Canada Trust/CBRE

. Suggest, plan and implement tactical business solutions to satisfy

core client objectives using lottery experience and retail market research

to validate ideas

August 2002 - December 2006

Ontario Lottery & Gaming (Government) - Retail Planner E Toronto,

ON

. Developed Retail Planning Program for over 100 Sales Force members

. Developed Retail Promotions

. Brand presentations to Sales & Service department, Key Account, and

retail customers

Carrie A. Roth

Pg. 2

. Conducted classroom-style training program for OLG Sales Force on

ONYX/handheld Lottery automation program

. Sole coordination role in a complete roll-out of merchandise for over

10,000

retailers (at a rate of over 400 complete store conversions per month)

. Developed and maintained various merchandising initiatives

December 2000 - August 2002

StarData/CGI Group Inc. - Application Sales Support E Toronto, ON

. Assist sales in post-sale management and coordination of major

accounts for leading financial software application (Starquote), with

clients Merrill Lynch, RBC Dominion Securities, CIBC World Markets, BMO

Nesbitt Burns

. Up-sold add-on features and upgrades for Starquote product

. Extensive client contact/off-site training

. Report to various levels in organization, from Business Development

Representatives, to Vice President and Directors of Business Unit

. Assisted with ISO 9001 streamlining/document control

process

Education

Saskatoon Business College

Business Administration, Diploma

April 1997

University of Saskatchewan

College of Commerce, Computer Science Major, Economics Minor

1995-1996

REFERENCES AND TESTIMONIALS AVAILABLE UPON REQUEST

Contact this candidate