Customer Service Manager

Karen Pratt Hunt

**** ****** **, ** **********, DC 20011 202-***-**** (H) (301) 254-

**** (C)

************@***.***

AREAS OF EXPERTISE

Project Management

Communications

Customer Service Problem Solving

Personal Motivation Business Writing

PROFESSIONAL HISTORY

Analyst

Fortigent, Rockville, MD October 2007 to

January 2009

. Oversee the daily reconciliation of custodian accounts including

investments to ensure that they are performed in accordance with

established operational controls and procedures.

. Analyze and verify the accuracy of large volume of transaction data

from Advent or Evare into the firm's accounting database.

. Perform daily transaction and cash reconciliations as well as month

end and quarterly reconciliation, assess market value and perform

accrual reconciliations.

. Identify variances in pricing, returns, and shares quantity. Alert

the appropriate individuals to correct or explain the differences.

. Run Client Investment Reports and verify the return for various

portfolios.

. Research and resolve all accounting issues with the custodian's

statements, (i.e. dividend, interest, paydowns, corporate action

discrepancies)

. Assist with year-end 1099 reconciliations.

. Attend and participate in departmental meetings and training as

needed.

Analyst

CapitalSource, Chevy Chase, MD March 2006

to June 2007

. Assisted the Back Office Manager in pre-settlement through post

settlement activities on all new trades.

. Communicated with counter parties as it relates to new trades,

settlement and post settlement functions.

. Reconciled daily cash activity and confirm that External Manager's

Trade Tickets correspond accordingly.

. Obtained marks from counter parties on a monthly basis and compared

those marks for accuracy.

. Updated coupons and factors list. Verified security principal and

interest payments were received.

. Assembled asset folders for each new settlement, which included

obtaining approvals for trades, corresponding wires from treasury and

initial pricing information from the Front Office. Reconciled trade

tickets (internal/external), and calculated REPO haircut amounts.

. Maintained the back-office documentation, which included, but was not

limited to: Legal Documents (ISDA's RMA's, etc.), Trade Tickets

(Internal and External), and Daily Position Reports.

. Assisted and supported the Treasury department during Margin Calls.

Senior Investment Associate

Homestead Funds (NRECA), Arlington, VA March 2002

to March 2006

. Served as the primary liaison between Portfolio Managers, brokerage

firms, depository trust company and custodial banks.

. Reviewed daily cash sheet to ensure accuracy.

. Prepared board materials on behalf of the Portfolio Managers for

quarterly Board of Director meetings.

. Prepared daily compliance report to ensure Portfolio Managers stayed

within the investment guidelines.

. Responsible for processing and ensuring settlement of all in-house

trade activity for Homestead Funds, RE Adviser, and 401(k) pension

plan.

. Calculated performance reports for eight in-house managed accounts

through the Indata software system to ensure accounts were always

reconciled.

. Reconciled and calculated domestic and international master trustee

fees, and outside information regarding how the assets were allocated.

. Reviewed and calculated the sector diversification and top five

holdings for the 401(k) pension plan.

. Updated department investment presentations on behalf of Portfolio

Managers, which were given to existing and potential shareholders and

clients.

. Responded to corporate actions through the Captain system.

. Prepared and filed the quarterly 13F filing and annual 13G filing with

the SEC via the Edgar software.

. Developed and updated policies and procedures to comply with Rules 38a-

1 and 206(4)-7.

. Assisted in the training of new staff as necessary.

. Provided backup coverage to the team as needed.

Account Administrator

Wachovia Securities, Washington, DC December 1999 to

March 2002

. Served as liaison between clients, sales and internal operations on

all aspects of the business relationship.

. Provided support for three Senior Financial Advisors by executing

trades, providing stock quotes, responding to client inquires and

maintaining various files for related trades.

. Executed trades for various managed funds.

. Researched and processed financial reports by utilizing industry

specific software.

. Prepared portfolio analysis for clients.

. Met with new clients to establish new accounts and processed transfer

of assets between firms.

. Resolved problems with clients and brokers.

. Provided coverage for responsibilities regularly performed by manager.

. Assisted in the training of new staff as necessary.

EDUCATION

George Washington University

PC Support, Certificate,

Norfolk State University, Norfolk, VA

B.S. Communications

COMPUTER SKILLS

MS Office, Edgar, Bloomberg, ILX, NFSC-FIBSI

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