Manager Customer Service

LAUREN L. NOETHEN

**** ******* *** **

Bryant, AL 35958

********@********.**.*** cell 727-***-**** or 256-***-****

PROFILE

Highly dependable, motivated, and experienced office manager. Proven team player with a positive, friendly

attitude. Tasks are completed with a high degree of thoroughness, responsibility, accountability, and

patience. Possess the logical reasoning necessary to provide superior customer service to patients, associates,

and physicians. Eager to grow with a company that will enable me to use my energy, desire, and skill to

achieve a common goal of superior performance. Managed and worked in the medical office industry for

over 25 years. Communication skills verbal and written. Computer skills in a Windows Environment.

EXPERIENCE

Worked closely with the therapists and patients to ensure the highest level of service. Highlights

include the following:

Countryside Institute for Physical Therapy Office Manager, Clearwater

FL 03/06-07/10

• Computer scheduling, and data entry

• Addressed concerns and inquiries

• Answered phones

• Εnsured all payments; billing, collections, appeals, and coding for insurance were completed in a timely

manner

• Αssisted the therapists with patient modalities

• Developed patient’s charts

• Maintained all corporate files for patients, attorneys and physicians

• Composed corporate letters

J. Paul Melton, Physical Therapy Front Office, Largo FL

12/04-03/06

Managed the front office, and ensured a smooth flow of patients. Took care of accounts receivable and daily

deposits. Highlights include the following:

• Computer: scheduling, coding, data entry, insurance billing, and patient statements

• Answered phones, patients billing questions, scheduled appointments

• Insurance; benefits, payments, authorizations, referrals, collections, forms, letters,

• Scheduled Independent Medical Exams through attorneys, and assisted the Dr. with the exams

• Made up patient charts, forms

• Filing, copying, records release

• Coordinated all department mail

Medical Associates of Pinellas Back Office, Dunedin FL

03/98-12/04

Worked closely with the Imaging Department hanging and tracking films, as well as dealing with the

Radiologist who did the

Readings. Highlights include the following:

• Proof-read radiology reports, made corrections, filed in film jackets, and assured delivery to correct location

• Insurance authorizations and referrals for radiology exams

• X-ray film processing

• Billing and collections

• Phones: scheduling, and inquiries, transferred calls, took messages

• Front desk when needed

• Assisted in the training of new employees

EDUCATION

Webster College Secretarial/Word Processing

Florida GED/Diploma

CPR Certification

COMPUTER SKILLS

Visionary Medical Program, MS Word, Medical Manager, Excel, Avisena

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