SAMUEL DENNIS HICKS * **** Old Trolley Road, Apt. L-4 * Summerville, SC

29485

Phone: 843-***-**** * e-mail: abicdi@r.postjobfree.com

CAREER OBJECTIVE - Seeking career growth at a challenging position in the

Information Technology field.

BACKGROUND SUMMARY

Twenty years progressive experience in PC/Desktop support. Fifteen years

progressive Technical support experience. Eight years progressive

experience in Database programming and development. 2 years progressive

experience in Intranet design and data management. Thirteen years

combined support and management experience. Enthusiastic, self-motivated

individual, having the ability to communicate well within all levels of

management and fellow employees.

SKILLSETS

TECHNICAL - A+ Certified Computer Service Technician. Experienced in

troubleshooting IBM-Compatible PC's, printers, modems and various

peripherals. Able to wire data and phones for network environments.

Instructed a 3-day continuing education course in PC Repair & Diagnostics

at Trident Technical College.

SOFTWARE - A+ Certified in Windows support. Experienced in network

environments as Windows NT, Novell Netware, SQL Server and IBM OS390

Mainframe. Knowledgeable in Database programming, development and data

management. Fluent in Windows XP/7 and older, MS Office, Active

Directory, Active Roles Server, Cisco Call Manager, Cisco VPN Client,

Symantec Ghost, BMC Remedy.

SUPPORT / COMMUNICATION - Six years experience in a supervisory and

management capacity. Fifteen years experience in end-user support and

training. Provided award-winning liaison support and training while

coordinating a multi-state system migration.

CAREER HISTORY:

TEKSYSTEMS

DECEMBER 2009 - JUNE 2010

PC Technician / Helpdesk Support (Contract)

Install, configure, and support hardware and software on Dell desktop and

laptop PC's for Dell Perot Systems, in support of Boeing Charleston

operations.

GENERAL DYNAMICS INFORMATION TECHNOLOGY / TCMC

NOVEMBER 2008 - JULY 2009

PC Technician / Helpdesk Support (Contract)

Install, configure, and support hardware and applications on Dell desktop

and laptop PC's for the DOD Naval Health Clinic Charleston and Naval

Weapons Station sites.

. Experience in Active Directory, Symantec Ghost, MS Virtual PC and

HelpStar.

INNOVATIVE PARTNERS, INC.

FEBRUARY - SEPTEMBER 2008

PC Technician / Helpdesk Support (Contract)

Install, configure, and support hardware and applications for Dell

desktop and laptop PC's at Santee Cooper Headquarters and sites.

. Experience in Novell ZenWorks Management, Imaging, Console One,

GroupWise, BMC Remedy and IBM IT Asset Management.

COMMISSIONERS OF PUBLIC WORKS

MARCH - JUNE 2004

Associate Computer Operator

Performed end-of-day Job processing for all departments, including

Inventory, Financial, Payroll, Personnel, and MIS.

Audited and maintained data flow between an IBM OS390 Mainframe and Windows

Operating System.

Performed Nightly Tape Backups, Report generation, and distribution.

APEX SYSTEMS, INC.

SEPTEMBER - DECEMBER 2003

PC Technician (Contract)

Install, configure, and audit applications for desktop and laptop PC's at

Charleston Naval Weapons Station.

CIGNA CORPORATION - PRINTING & DISTRIBUTION DIVISION

MAY 1996 - MAY 2001

Senior Programmer/Analyst, Technical Services (Promotion)

July 1998 - May 2001

Programming support, database maintenance and documentation for

internal Fulfillment application and Intranet operations. Provide end-

user training, technical/hardware & network support, in addition to

Applications Administrator responsibilities.

SAMUEL DENNIS HICKS - CAREER HISTORY (Continued)

Page Two

Applications Administrator, Warehouse Systems (Promotion)

May 1997 - June 1998

Provide administration, training, troubleshooting and support for

Inventory Management Software.

. Main liaison between Vendor and Users, in support of a multi-state

system migration.

. Monitor, audit and document data import & export processes between

3 Servers - SQL, Novell, and Exchange.

. Assist in automation of daily, weekly and monthly processes, and

cyclic statistical reporting.

Project Coordinator, MIS May

1996 - April 1997

. Enhance Order Update processes to include automatic record

verification, error audits, and print preview report generation.

. Automate billing process for Order fulfillment databases, reducing

processing time by 75%.

. Revamp Billing processes and formatting to stream data to an MS

Access application.

GOOD NEWS COMPUTERS, INC. MAY

1994 - MARCH 1996

Computer Support Technician

Install, configure, and provide systems support for business clients,

involving multiple operating environments, hardware and peripherals, word

processors, spreadsheets, database applications, and communications.

PASSPORT INTERNATIONALE, LTD. FEBRUARY 1988

- JANUARY 1994

Manager, MIS (Promotion) February 1993

- January 1994

Supervise a 24-hour staff of Programmers and Computer Operators,

maintaining a Novell network and an HP mini-computer environment, in

support of approximately 50 workstations.

. Overhauled PC LAN to support current versions of required software.

. Implemented company-wide SW/HW preventative maintenance schedule,

minimizing downtime.

. Assisted with installation of data/voice cabling, Server and

workstations, in support of PC Client/Server system migration.

Assistant Manager, MIS (Acting Manager - Promotion) October

1991 - January 1993

Responsible for support and maintenance of HP 3000 Midrange Server,

Novell Netware, AT&T Voice Systems, and associated software.

. Research and recommend new fulfillment software/hardware to support

company growth.

. Implement System turnover of shipping emphasis from UPS to Parcel

Post, resulting in significant company savings.

. Coordinate wiring/install of computer/phone equipment at

Distribution/Manufacturing sites.

System Coordinator, MIS (Promotion) June 1989 -

September 1991

Provided main liaison support with all vendors as needed for

hardware/software support.

. Assist in installation and startup of HP3000 Series minicomputer,

and subsequent upgrades.

. Maintain daily system operations and troubleshooting for HP,

Novell, and AT&T Systems.

. Provide research, training and troubleshooting for departments on

both Fulfillment software, and additional PC software.

Data Entry Supervisor February 1988

- May 1989

Provide training and supervision of entry operators on PC-based order-

processing software.

. Provide Training and supervision of temporary work crews during

seasonal rushes.

. Setup and maintenance of Catalog source codes and items in system.

EDUCATION

. Middleton High School, 1978.

. Charleston Southern University, 1979-1980.

. Continuing Education courses, including Novell, SQL Server, Visual

Basic, and PC Diagnostic Repair.

2. Current Certifications - A+ PC Technician, Dell Certified Systems

Expert (DCSE)

3. Pending Certifications - Microsoft Certified Professional (SQL

Programming), Network+

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