Teri A. Aguilera

**** ********, ****** *****, ***** 78266

210-***-****, Email~abiccd@r.postjobfree.com

Education

Webster University, St. Louis Missouri

December 1999

Masters of Administration Human Resource Development

Our Lady of the Lake University, San Antonio Texas

December 1991

Bachelors of Business Administration Human Resource Management

Summary

Experienced Human Resources professional with a successful record in

managing, recruiting, interviewing and placement seeking a position that

will provide opportunity to apply these experiences.

Experience

Pearson Scoring Center, San Antonio, Texas March 2010 to

June 2010

. Qualified potential scorers for various fulltime/part-time projects

. Utilized PEACs to identify scoring candidates for each project

. Utilized Oracle to enter scorer reviews and employee information

. Assisted new hires with online on-boarding

Kelly Temporary Services, San Antonio, Texas April 2009 to

October 2009

. Processed and screened applications and resumes for Whataburger

corporate headquarters

. Updated and maintained applicant database

. Assisted with applicant inquiries regarding status of their

application

Various Human Resources positions held Feb 2007 to April

2009

LQ Management LLC, San Antonio, Texas Sept 2003 to Feb

2007

Manager of Human Resources

. Acted as Point of Contact for over 200 employees and over 25 members

of upper management

. Managed the interview/selection process. Consulted with hiring

managers to determine staffing requirements and assured that staffing

needs were achieved on a timely basis. Administered final selection

process for all exempt level positions.

. Responsible for compliance with ADA and FMLA laws, knowledge of both

state and federal laws

. Provided counseling in the areas of employee relations from initiation

to resolution, facilitated and monitored action plans

. Developed, implemented and managed recruiting strategies to bring in

applicants through existing and new sources in order to maintain an

effective pool of candidates

. Administered and conducted exit interviews; analyzed data and made

recommendations to the management team for corrective action and

continuous improvement

. Administered and monitored Devine Testing to all Center employees and

presented results to Center Management and Headquarters

. Worked with Employee Relations Director in regards to Affirmative

Action Planning and responded to all unemployment claims

. Decision maker on all unfavorable pre-employment investigations and

background checks

. Developed and monitored progress of HR Generalist, Recruiter and

Administrative Assistant

. Presented monthly new hire/terms and recruiting reports to the Vice

President of the Call Center

. Partnered with sources within the community and participated in area

job fairs and college career fairs

. Responsible for creating and approving all print ads

. Responsible for improving and promoting the Employee Referral Program.

Recognized for "Payday" referral award.

. Managed and forecasted recruiting budget, knowledge of MS Office

applications and PeopleSoft

. As a Hurricane Katrina volunteer, assisted La Quinta family members

with FEMA, medical and daily needs assistance

Sears CCN, San Antonio, Texas Oct 1999 to

April 2003

Staffing Manager

. Participated and managed all phases of the hiring processes including

recruitment, selection and employment for the 24-hour customer service

center

. Developed sourcing and staffing strategies to achieve required

staffing levels

. Designed and implemented best hiring practices as well as actively

participated in manpower planning sessions with center management

. Partnered with Center Management in regards to recruiting and

selection practices

. Monitored, analyzed and directed the employment process, including

recruitment, interviewing, and skills testing ensuring best hiring

practices

. Developed and conducted training with staff/management designed to

improve recruiting and best hiring practices to reduce turnover

. Created and maintained relationships with profit and non-profit

resources within the community

. Supervised a team of four recruiters in work-related activities

including goal setting and performance management

. Recruiting team was rewarded many times for meeting and exceeding FTE

goals at 95% or more each month

. Partnered with Northwest Vista Community College on project that

reflected updated training initiatives, methods, etc...

. Upgraded and revised the Sears Employee Referral Program

. Appointed by Center Management as the ISO 9002 technical writer and

department lead

. Selected by Customer Care Network Leadership Team to represent the

area of Staffing/Recruiting in a newly created Excellence in HR Team

consisting of three individuals company-wide

. Awarded Best Hiring Practices by Professional Tele-service Management

Association (PTMA) 2000

. Awarded Outstanding Contributor by Sears Management Team, April 2003

HomeSide Lending, Inc., San Antonio, Texas Feb 1996 to

June 1999

HR Generalist

. Responsible for recruiting, selection and placement of external and

internal applicants for non-exempt, exempt and temporary positions

. Investigated employee relation's issues and reviewed all corrective

actions and terminations

. Reviewed performance appraisals/merit increases on 400+ employees

. Named Employee of the Month, May 1998

World Savings and Loan, San Antonio, Texas July 1995 to

Feb 1996

Assistant Area HR Manager

. Assisted in all aspects of recruiting and new hire processing

paperwork for Texas field locations and the San Antonio Operations

Center

. Processed Worker's Compensation claims and Leave of Absence inquiries

Citicorp US Banking Center, San Antonio, Texas May 1993 to

May 1995

Recruiter

. Screened and interviewed qualified applicants for various departments

within 24/7 call center

Contact this candidate