Project Manager Quality Assurance

____ _Sharissa H. Epps___________

410-***-****(home), 410-***-****(mobile), ***********@*******.***

Experience

. Operations Management: Managed all aspects of office, understanding

facilities and building control systems, managed multiple operations and

occupancy budgets, manage performance and effectiveness of support staff,

negotiated with vendors and suppliers, created benchmark reports and

presentations.

. Technical Project Management / Implementation: Managed technical

projects; implemented new software; Analyzed data for entry in various

databases; Mined databases using queries; Audited and authored policies

and procedures; Built reports; Familiar with relational database concepts

and SQL

. Training: Carried out training needs analysis to determine knowledge

levels and target training sessions; Designed course materials; Trained

in person and via webinar; Facilitated "Train the Trainer" sessions and

Trained end users on MS Office Products and proprietary software;

Evaluated the effectiveness of training courses and outcomes; Developed

marketing plan to maximize employee use of training tools

. Supervisory: Able to lead and motivate diverse teams, Experienced in

multi-tier supervision.

. Computer Skills: Word, Project, Excel, and Power Point; Access 2003;

SharePoint; Crystal Reports X

Employment History

Total Child Health, Inc.

March 2009 to Present

Implementation Specialist and Corporate Trainer (virtual position)

. Implementation specialist for CHADIS, a web-based screening, diagnostic

and management system that administers and analyzes pre-visit, online

questionnaires completed by parents, teens or teachers and provides

Clinicians with instant access to valuable clinical data and resources.

CHADIS is used across the US.

. Use office visits and conversations for information gathering to design

training materials that support the strategy and objectives of CHADIS

while supporting customer operations.

. Train pediatric offices on developmental, mental health, health risk and

autism screening procedures in person and online.

. Facilitate quality assurance and improvement for existing customers

through periodic discussions to showcase new features as well as

constructing training deliverables that address knowledge deficiencies.

. Manage ABP approved Maintenance of Certification program focused on

Autism Screening

. Support the sales team by working with customers to finalize contracts,

documentation, training, and implementation.

. Provide operations feedback to system developers to drive process

improvements

. 24/7 Customer support manager for clinical staff, parents, and educators

who use CHADIS.

KPMG, LLP Baltimore, MD April

2007 - March 2009

Office Operations Manager

. Planned operations for company with over 200 employees, including

budgeting, forecasting, and professional development of Operations

Services and Administrative staff.

. Managed and personally delivered Operations support services, including

mail delivery, ordering of office equipment, records maintenance,

hoteling system, reception, and administrative assistant services.

. Maintained team focus on the successful completion of projects within

budget and time frame. Implemented processes for teams to monitor

improvement on a continuous basis. Optimized operational resources to

maximize production, allowing operational staff to focus on job

functions, and consolidated service support, which increased production

by 10% from previously set goals.

. Created job descriptions and RFPs for contractors and employees as

needed, hired contractors and audited work performed.

. Streamlined catering services for meetings to negotiate lower prices,

resulting in 10% decrease in catering expenses.

. Sourced and negotiated with water supply vendors to provide filtered

water and cups in conference areas, resulting in the elimination of

purchasing bottled water. Projected savings of up to 20% of yearly

beverage expenses.

. Authored and implemented Baltimore Business Journal award winning Green

Action Plan. Created multiyear recycling plan in accordance with new

environmental standards.

. Managed upkeep of 36,000sf Class-A office space, including HVAC,

plumbing, and electrical issues. Established collaborative relationships

with property managers, other tenants, vendors and suppliers.

. Controlled facilities budgets including forecasting for supplies,

services, staff, and capital expenditures. Execute monthly reviews and

analysis of fiscal performance.

. Managed all phases of new office construction including: site search,

liaising with architects and designers, and acting as owner's

representative for build out of 36,000sf office space. As the owner's

representative, managed design and construction efforts through

contractors and consultants. Also managed office move.

.

THE ASSOCIATED: Jewish Community Federation of Baltimore Oct.

2001 to February 2007

Database Administrator

Promoted to the position of Database Administrator (2003) after

demonstrated performance as an Endowment Management Suite (EMS)

Coordinator. As the EMS Coordinator, implemented ADS to integrate legacy

and endowment processes with accounting functions. Wrote proposal for the

position of Database Administrator. The goal of the Database Administrator

was the consolidation of all databases into one central office. This

consolidation allowed for more detailed and streamlined technical support

and oversight

. Part of a team working to build the IT framework for a new Integrated

Financial Resource Development Initiative.

. Interviewed various departments to identify new project objectives and

mapped business processes using MS Visio.

. Supervised data entry and reporting departments to ensure data integrity

and quality output related to transactions of over $30 million donated to

the annual campaign, including payroll deductions and billing.

. Creator and moderator of the Database Users Group, used to achieve

leadership buy-in for software system changes and upgrades. Planned all

meetings including agendas, presentations, and guests.

. Implemented and managed functional end of grants from all funds,

foundations, and donor advised funds.

. Interacted with donors, worked phonings for the annual campaign.

. Volunteering and community outreach on behalf of The Associated including

Community Mitzvah Days and teaching etiquette classes and federal Hill

Preparatory School. Acted as a speaker for the Maryland Business

Roundtable for Education.

Struever Bros. Eccles & Rouse, Inc.

Dec. 1998 to Sept. 2001

Property Administrator and Assistant Project Manager

Began career with Struever Bros. Eccles & Rouse as an Assistant Project

Manager for residential construction. Managed all aspects of the renovation

of a wing at the George G. Kelson School after demonstrated ability to

learn all aspects of construction. Transferred to Property Management

(2000) in order to learn another aspect of the business.

. Project management of a pro-bono renovation of the George G. Kelson

Elementary Middle School including fund raising, solicitation of product

donations, procurement, construction, and grand opening.

. Managed site office, accounting functions and supervision of staff for a

portfolio of properties. Created presentations and project schedules for

residential developments and a 400,000sf business campus

Environmental Technologies Group Nov.

1997 to Nov. 1998

Senior Accounting Associate

. Coordinated collections for government, foreign and domestic accounts,

reviewed accounting for contracts.

. Processed an employee payroll of up to 300 union and salaried employees.

A. Frank and Sons, Inc. April

1995 to October 1997

Assistant Controller

. Processed accounts receivable invoices, Generated financial

correspondence, auditing and inventory

. Assisted with sales and contracts, implemented a telemarketing program.

Education

. Stevenson University, Business Information Systems Major, Beginning

Spring 2011

. University of Pennsylvania, General Studies Major, 1992 to 1993

. Bryn Mawr School Graduate, 1992[pic]

Contact this candidate