Manager Customer Service

Diana Smith

*** * *** **

St. Marys, Kansas *****

Home 785-***-****

Cell 785-***-****

*****.*********@*****.***

Objective

I am looking for a position in an organization that will benefit from my

initiative, capabilities, and contribution. I am especially interested in

a position with the potential for advancement and increase decision-making

responsibilities.

Summary

I have over twenty-five years in administrative background. I have proven

abilities in customer service and office coordination's, exhibiting

versatility and understanding in a wide scope of office requirements.

Experience encompasses computers, software, accounting, supervising, and

billing operations.

Experience

October 2001 to July 2010

Mortgage Protection Insurance Services Inc. Topeka, Kansas

Office Manager

I had extensive contact with clients which includes training them on the

use of our website and with the handling of all their needs. I have strong

organizational skills; handled a multi-line telephone system, licensing,

Accounts Receivable, and Accounts Payable. I also helped design our

website and continued to find ways to make it better for the clients.

March 1995 to October 2001

Kidney Insurance Agency, Inc. Rossville, Kansas

Office Manager

I assisted with implementation and transition to a computerized system. I

had extensive contact with clients and with the handling of all their

needs. I have strong organizational skills, handled a multi-line telephone

system, Accounts Receivable, and Accounts Payable. I was responsible for

all functions of the business at three different locations including the

training of employees.

January 1990 to March 1995

Anderson Peck Agency, Inc. Topeka, Kansas

Account Manager

I helped develop lucrative business relationships with clients, and managed

several top accounts. I am skilled in organizing events, Accounts

Receivables and have strong organizational skills. I attended planning

meetings and assisted in writing policies and procedures for an exclusive

insurance program.

March 1983 to December 1989

Meade Insurance Company Topeka, Kansas

Account Manager

I attended planning meetings and assisted in writing policies and

procedures for an exclusive insurance program. I helped develop lucrative

business relationships with clients, and managed several top accounts. I

am skilled in organizing events, Accounts Receivable, and I have strong

organizational skills.

Licenses

Insurance license for Property/Casualty, Personal Lines, Title, Crop Hail,

and Surplus Lines

Education

May 1999 Friends University Wichita, Kansas

Bachelor of Science, Business Management

May 1997 Highland Community College Highland, Kansas

Associates, Business Administration

Personal References

Available upon request

Summary of Skills

Multi-line telephone, 10-key, Microsoft Word, Excel, Outlook, PowerPoint

(limited), Agency Automation software, Accounts Receivable, Accounts

Payable, Travel arrangements, Event planning, and scanning

Volunteer

International Order of Job's Daughters

Boy Scout's of America

Round Table Chapter - DeMolay International

Achievements

Member of the Society of Certified Insurance Service Representatives

1993 Who's Who of Rising Young Americans in Business

Recipient of the Royal Purple Degree for the International Order of Job's

Daughters (honor awarded to past members for their outstanding continued

support of the order)

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