Wiletta Markey

abica9@r.postjobfree.com

***** ** ****** ***** ******* Road

Auburn, WA 98092

253-***-****

SUMMARY

Enthusiastic worker with 15+ years employment history and a strong work ethic – Organized and able to prioritize and

manage high volumes of work – Comfortable in an independent working environment but also enjoy the stimulation of

being a part of a team - Excellent critical thinking, evaluating, investigating and negotiating skills –Good command of

medical terminology - Excellent communication skills both verbal and written - proficient with Microsoft Word, Outlook

and working knowledge of Excel

PROFESSIONAL EXPERIENCE

Premier Lease and Loan Services – Great American Insurance Company 2005-2009

Claims Specialist handling claims and litigation for insurance coverage on collateral which protects the insurable interests

for leasing companies and lending institutions

CNA Insurance Company 1984-2005

Senior Claims Specialist handling multi-line claims involving interviews and recorded statements with insureds, claimants

and witnesses, collection of supporting documentation for damages, liability determinations, negotiations and/or litigation

for the resolution of claims. Extensive experience handling professional liability claims and long term care claims.

CERTIFICATION AND TRAINING

. Adjuster In Claims designation

. CPCU courses related to claims handling.

. Annual Claims Training through employers

. Licensed Independent Adjuster – State of WA + 12 additional states

. Advanced Negotiation Training at DePaul University – Chicago, IL

. Karass – Effective Negotiation Training

ACCOMPLISHMENTS

Created a survey to measure customer service satisfaction for the National Dental Program that improved the quality of

the risk management seminars

Researched and compiled a comprehensive data base of expert consultants for medical and dental standard of care reviews

which impacted the amounts paid for claim resolution

Received consistent superior evaluation ratings for quality of claims handling. This resulted in a promotion to the

Professional Liability and Long Term Care division.

Supervised as Team Leader other adjusters handling professional liability claims for dentists, doctors, lawyers, nurses,

physical therapists and chiropractors

Served on Premier Connections team which was responsible for supplying fun events for the Seattle office which

encouraged teamwork between departments and improved morale.

Past Treasurer, Secretary, Vice President and President of the Seattle Claims Adjusters Association

EDUCATION

High School graduate plus 2 years business studies equivalent to AA.

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