Engineer Sales

Joel W. Mays

**** ********* **

Pittsburgh, PA **206

Mobile 412-***-****

E-mail: ********@*****.***

Objective

My goal is to obtain a Network Engineering position, where I am able to

directly utilize my extensive Voice and Data Communications background

encompassing Network Provisioning, Implementation, Technical Support,

Project Management, development of technical network designs, and the

delivery of integrated enterprise solutions.

Skill Set

Hardware

Cisco 1800,2600, 2800, 3600, 3800 and 7200 series Routers, Nortel VPN

Routers, Alteon Application Switch, Cisco Catalyst 3500, 3750, 4948 and

6500 L3 Switches. Juniper M40 and ERX1440 Routing Switches, IBM PC and

Compatible, Wireless Access Point(s).

Operating Systems: UNIX, Windows NT 4.0, Windows 2000, Windows XP, Solaris

8, Netware 5, MAC OS 10

Routing Protocols: TCP/IP, BGP4, OSPF, EIGRP, MPLS, IP-VPN, ATM, Frame

Relay, Static, ISDN BRI and PRI.

Clearance: Top Secret/SCI expired February, 1999

Education: Indiana University of PA, Business Administration, MIS - Sept

1986-May 1988

. Pursuing Bachelor of Science Internetworking Technology, Strayer

University.

. Pursuing Cisco Certified Network Associate, Cisco Certified Design

Associate Certification.

. Attended Northern Virginia Community College, Cisco Networking

Academy, Sept 2001-May-2002

. US Navy 1989-1997 (Honorable)

Work Experience

Network Engineer II (Contractor)

Apr 2010-Present

Department of Labor/OSHA-Valdez International- Washington, DC

. Provides technical support and assistance in the design, installation,

implementation, operation and maintenance of the Department of Labor-

Occupational Safety and Health Administration National 140 remote LAN/WAN

environment.

. Provides technical support for the planning, installation, configuration,

testing, implementation, support and management of Cisco 3550, 3750

Catalyst 4500 4948 and 6500 devices.

. Strong working knowledge in troubleshooting Spanning-tree and EIGRP

outages.

. Plans and coordinates the installation, testing, operation,

troubleshooting, configuration and maintenance of related Cisco 1800, 2600,

3600, 3800 and 7200 hardware and software systems.

. Responsible for analyzing and evaluating telecommunications performance

to indentify deficiencies, develops and implements plans to improve

performance and correct deficiencies.

. Strong working knowledge of BGP, EBGP, OSPF, EIGRP, MPLS, IPVPN and

static routing.

Independent Contractor

Jul 2009-Apr2010

CT and Associates (Part-Time)

. Configures, install, and support Windows 2003 server and Active

Directory.

. Manages new users rights and permissions via Active Directory.

. Manage and support Microsoft Exchange server.

. Evaluate, document, test current and new systems.

. Supports and manage location VoIP system.

LAN/WAN Engineer (Contractor)

Nov 2007-Nov 2008

Contractor (Oxford Solutions)- SMS-Demag, LLC

. Configures, install, and support Cisco 2600 and 3600 routers and

switches, Nortel networking gear including Checkpoint firewall, Nortel

switches (L3), router and VPN hardware.

. Provides technical support and manages problem resolution process for

Network Communications related issues.

.Evaluate, document, test current and new network systems and connectivity.

. Supports SMS-Demag Group LAN/WAN infrastructure (14 remote sites)

including network design, implementation monitoring, troubleshooting and

vendor management.

. Manages connectivity and authentication aspects of remote access

infrastructure including Nortel VPN.

. Develops support documentation and procedures, detailed Visio drawings to

be utilized by help desk and network support personnel.. Performs

expansion, relocation, or consolidation of networking infrastructure for

all corporate locations as needed.

Sr. Communication Engineer (Contractor)

Apr2007-Nov2007

Department of Labor/OSHA-Quality Technology- Washington, DC

. Provides technical support and assistance in the design, installation,

implementation, operation and maintenance of the Department of Labor-

Occupational Safety and Health Administration National 140 remote LAN/WAN

environment.

. Provides technical support for the planning, installation, configuration,

testing, implementation, support and management of Cisco 3550, 3750

Catalyst 4500 4948 and 6500 devices.

. Strong working knowledge in troubleshooting Spanning-tree and OSPF

outages.

. Plans and coordinates the installation, testing, operation,

troubleshooting, configuration and maintenance of related Cisco 1800, 2600,

3600, 3800 and 7200 hardware and software systems.

. Responsible for analyzing and evaluating telecommunications performance

to indentify deficiencies, develops and implements plans to improve

performance and correct deficiencies.

. Engaged Cisco CCO and opened TAC cases to assist with trouble resolution

in the event of equipment outages and configuration issues

. Ability to independently configure routers and switches to include but

not limited to Spanning-Tree, VTP, QoS, RADIUS, SNMP, BGP, OSPF, EIGRP and

VLANs

IPVPN/IPDIA Test and Turn-Up Engineer (Contractor) Dec2006-

April2007

Contractor (Glotel)- Verizon-Reston, Va

. Worked closely with project managers for various Verizon MPLS IP/VPN and

IPDIA customers to meet deadlines for testing LAN/WAN connectivity and

network acceptance.

. Advanced understanding of T-carrier technologies; DS1, DS3, and OCx.

. Intermediate knowledge I troubleshooting BGP issues in a single and multi-

homed MPLS Network environment

. Strong working knowledge of BGP, EBGP, OSPF, EIGRP, MPLS, IPVPN and

static routing.

. Strong working knowledge in troubleshooting in a single or multi-homed

MPLS Network on both Cisco and Juniper Service Edge Routers.

. Hands on experience configuring, installing and troubleshooting

infrastructure Cisco 7200 series edge router

. Works with customers to ensure layer 3 connectivity at scheduled turn-up

date and time.

. Responsible for IP Address justification and assignment.

. Provides timely and accurate configurations on Cisco, Juniper and Shasta

Routers.

Senior Operations Technician

Jan2006-Dec2006

Qwest Communications-Arlington, VA

. Responsible for provisioning, installation, and re-groom orders for

broadband and narrowband circuits for the DIA/VPN Access Network

. Worked as part of a larger team of Qwest provisioning groups to manage

workloads in customer re-grooms and customer installs and other areas as

assigned.

. Provided timely and accurate configurations on Cisco 10000, Juniper M40

and Shasta Routers.

. Responded to customer requested IP addressing and routing,

troubleshooting and coordination for various hours of activation requests.

. Performed trouble isolation for customers during the first 48 hours after

the initial activation.

. Engaged Cisco CCO and open TAC cases to assist with trouble resolution in

the event of equipment outages and configuration issues.

. Strong knowledge of BGP, EBGP, OSPF, MPLS, IPVPN and static routing.

. Strong working knowledge in troubleshooting in a single or multi-homed

MPLS Network on both Cisco and Juniper Service Edge Routers.

. Intermediate knowledge in troubleshooting QoS issues in a VOIP

environment.

Help Desk Coordinator

June2004-Dec 2006 Graduate Management Admission Council-

McLean, VA

. Responsible for managing the daily activities of the Helpdesk in support

of providing first class customer service to staff.

. Provided overall management of the Helpdesk function

. Developed standards for desktop hardware and software solutions.

. Ensure that information resources and applications are accessible and

managed according to industry best practices

. Supports RIM BlackBerry devices and server.

. Manages inventory and asset management of all hardware and software.

. Proven track record of developing and implementing standard helpdesk

practices

. Familiar with Microsoft ISA, Exchange and Active Directory

administration.

Help Desk Analyst/Technician (Contractor)

Dec2003-June 2004

Ciber-Contractor-Ashburn, VA

. Provide Level 1 and 2 Help Desk Support to both local and national end

users on all software, hardware, and network issues during the PC Refresh

project.

. Provide phone and in-person support to users in the area of LAN/WAN,

email, directories, and windows desktop applications.

. Serves as the point of contact for troubleshooting networking

applications and hardware/software PC and printer problems.

. Provide corrective support for systems users, including account

administration, application support, network mapping and hardware/software

troubleshooting support.

. Responsible for inventory control and re-ordering of both hardware and

software.

. Provide training and assistance to national clients and intra-office

personnel on software and hardware products.

. Provides reporting and feedback through Remedy Trouble Ticket Reporting

System.

Senior Sales Engineer - Pre/Post Sales

Feb2001 - Feb2003

Primus Telecommunication

. Lead Sales Engineer involved with the migrating C&W US Based Dedicated

Voice Customers to the Primus Voice Network.

. Worked with Product Management to enhance products with new features that

addressed customer needs

. Responsible for consulting with prospective customers, learning their

environment and developing a complex/cost effective LAN/WAN technical

solution according to their needs.

. Lead cross-functional teams in building and deploying proof-of-concept

solutions within the PRIMUS Data Centers, Storage Area Network, and Global

Network.

. Plans and coordinates the installation, testing, operation,

troubleshooting, configuration and maintenance of related Cisco 2600, 3600,

and 7200 hardware and software systems.

Sales Engineer

Feb2000 - Feb2001

CAIS, Internet-Arlington, VA

. Provided technical support to account representatives by facilitating

appropriate responses to questions posed by potential customers.

. Provided Pre-Sales Engineering support for Multi-Family (wireless) and

Hotel Sales.

. Assisted account representatives in recommending and diagramming network

configurations, Internet applications and bandwidth requirements to

potential customers.

. Maintain knowledge of technical aspects of the company's network and

product line.

. Responsible for consulting with prospective customers, learning their

environment and developing a complex/cost effective LAN/WAN technical

solution according to their needs.

. Identified potential new markets and products for company's products.

Law Dept/LAN Manager/Technical Support Rep (Contractor) Jan1999 -

Feb2000

Paradigm Solutions-Office of the Comptroller of the Currency-Washington, DC

. Involved in the Implementation and Deployment of Microsoft Office 97.

. Edited customer LAN profiles providing access to server and print

services through Lotus Notes Database.

. Provided hardware and software support for all Desktop Personnel.

. Provided routine PC/MAC maintenance and imaging on Desktop and Laptop

computers

. Managed, troubleshoot, backup, and maintained Microsoft NT4 machines in a

multi-sever enterprise network supporting multiple severs and clients in

the Law Department.

. Supported Legal specific software tools such as Lexis-Nexis and Westlaw.

Network Engineer/Firewall Security(Contractor)

Oct1998 - Jan1999

GTE-U.S. Department of Energy Headquarters-Germantown, MD

. Installed, tested, configured, and monitored network

servers/routers/switches.

. Designed and configured SunSparc and Sun Ultra workstations and servers.

. Installed and configured Compaq Servers for network utilization.

. Installed and configured Microsoft Windows NT Server and Workstation.

. Tested Compaq servers for and availability prior to network install.

. Assisted in the development of security plans and policies.

. Responsible for daily LAN Management operations.

. Responsible for the testing of new hardware prior to implementation.

. Responsible for the day to day duties of the firewall administrator.

NT Administrator

Sept1997 - Oct1998

Booz-Allen and Hamilton, Inc.-McLean, VA

. Responsible for installing, configuring, managing Windows NT 4.0

workstations

. Contributed to clients' reports as directed including documentation,

preparation, writing, editing, production coordination, and graphics.

. Performed all the duties of the Assistant UNIX System Administrator.

. Performed daily, weekly, and monthly back up on HP-UX servers.

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