Engineer Service
Resume:
DARRELL R. ANDERSON
**** **** **** *********, ** 30528
*********@**********.***
FIELD SERVICE MANAGER
Delivering Vision and Leadership for the Enterprise
PROFILE
Highly experienced Technical Professional with a record of developing and
supporting successful projects and solutions incorporating a wide range of
applications and technologies. Consistently recognized and recruited by
leading organizations to help improve organizational effectiveness and
efficiency through personal contribution.
Talented, results-driven and versatile leader and technologist, with a
record of success in projects requiring an in-depth knowledge and solid
experience working with complex cross-platform systems. Consistently
recognized and tasked to improve organizational effectiveness and
efficiency through expertise that aligns the business processes and
infrastructure to realize cost savings, accelerate performance, and sustain
strategic flexibility to create a competitive advantage for the
organization.
. Technically savvy and a quick study in emerging technology, able to
quickly assess and utilize the appropriate response to meet the
specific needs of the business requirement at hand. A welcome addition
to any team, ready, willing and able to function in any role necessary
to ensure project success and on-time project delivery.
CORE COMPETENCIES
Client Relationship Management . Productivity and Performance Improvement .
Project Management
Windows 7 . Vista . XP Pro . 2000 Professional . Windows NT . Windows 98 .
Macintosh OS
Software Testing and Troubleshooting . Sales Presentations . End-User
Training
Comptia A+ certification . Client Requirements Definition . Process
Improvement
Internal Project Communication . Program Management and Execution
Problem Resolution . Troubleshooting and Issue Resolution
PROFESSIONAL EXPERIENCE
Independent Contractor Cleveland, GA
2008 - Present
Field Service Technician
Provide technical support and first-call diagnosis on various printing
systems, including Zebra, Sato, Internee, Printronix, Datamax, Domino
Amjet, Videojet, and Hewlett Packard. Respond to support requests and
resolves the support request in a timely, accurately, and professional
manner.
. Continuously informs the end user on the progress of the resolution or
of any major problems or scheduled down times as support service is
provided.
. Maintain accurate and complete documentation, inventories, parts
orders and returns, assigned company assets and other administrative
paperwork.
. Provides end users with detailed remote access knowledge, and
documents complete trouble-shooting information.
. Tests new or enhanced printers and software applications.
DARRELL R. ANDERSON
PAGE 2
Delta Packaging Systems Lawrenceville, GA
2008 - 2008
Service Manager
Managed the overall selection, preparation, and training of field service
staff. Coordinated activities of personnel conducting equipment
installation and repair of printers. Ensure timely consistent delivery,
recording, and reporting of services provided.
. Created and maintained relationships with clients as well as
cultivated relationships with new accounts.
. Delivered operator and maintenance training to clients either on-site
or in-house.
. Provided top tier technical support as well as demos and trial
installations.
. Established quality-control procedures for field technicians.
ID Technology Norcross, GA
2005 - 2008
Field Service Engineer
Consulted with clients on plan layout of equipment. Studied schematics,
manuals, and other specifications to determine installation procedures.
Provided service to printing systems, including Citronix, Sato, Zebra,
Datamax, Macsa F-1000 laser, and Foxjet large high-resolution printers.
. Installed and serviced IDT label applicators, direct and thermal
transfer label printers, non-contact inkjet printers, and thermal over
printers as well as laser printers.
. Provided telephone support and personal training on all equipment,
including Labelview, Label Matrix, and Niceware label software.
. Utilized laptop computer for machine troubleshooting, creating reports
and presentations as well as balancing of daily workload.
PREVIOUS PROFESSIONAL EXPERICENCE
Prism Incorporated Duluth, GA
2004 - 2005
Field Service Engineer
DataJet Services Atlanta, GA
2002 - 2004
Field Services Specialist
Xerox Atlanta, GA
2000 - 2002
Printer Specialist
InkJet Inc. Montgomery, TX
1998 - 2000
Field Services Specialist
Domino Amjet Gurnee, IL
1992 - 1998
Field Services Specialist
MILITARY SERVICE
United States Air Force Ellsworth, SD
1986 - 1990
Missile Maintenance Specialist
EDUCATION/CERTIFICATION
Associate of Applied Science, Electronics
DeVry Institute of Technology Atlanta, GA
A+ Certified, Completed NT 4.0 MCSE certification course
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