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Customer Service Manager

Location:
Attica, NY, 14011
Posted:
November 02, 2010

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Resume:

Sherry Lynn McAnulty

* * ******* **.

Attica, NY 14011

Cell Phone: 585-***-****

_______________________________________________________________________

Experience:

Lodge on the lake. Darien lake Resort - 3/2007-10/2009

Darien, New York, 14040

Title: Accommodations Supervisor-1/2009-10/2009

Supervisor. working as a team and independently. Use of Springer miller system. Multi tasking

skills. . Special Billing. Problem solving. Credit card issues. Customer service. Cash handling

Title: Accommodations and Gate Attendant - 4/2008 -10/2008

.Gate attendant. working as a team and also individually. Responsible for guest check-ins,

Accurate billing on accounts.Cash transactions.

Title: Accommodations and Housekeeping-3/2007-10/2007

.Housekeeper . Work independently and in teams. Responsible for making sure individual is

comfortable, accommodate their needs. Responsible for clean and safe surroundings. Time management.

Completing tasks in allowed time limits while accomplishing high quality expectations

Title: Home Health Aide 2/2002 – 4/2003

Gentiva Health Services

Batavia, NY

• Worked independently providing care for the physically and mentally disabled in their private

homes. Assisted with daily personal activities such as commuting to and making appointments,

finance organizing and completing household responsibilities.

• Worked with and corresponded to family members and Gentiva Health Services on ongoing

care and status of individual.

• Provided basic medical care and monitored medication requirements.

• Care included ensuring the physical safety of the individual by observing and responding to

behaviors that may cause injury. Monitored household environment and initiated correction for

any safety hazards found or suspected.

• Participated in social care by encouraging independent living behaviors. Provided emotional

and physical support that contributed to individual’s well-being. Participated in recreation

activities such as crafts, exercise and games.

• Care also included personal hygiene assistance.

Title: Assistant Manager 6/2003 – 11/2006

American Society for the Prevention of Cruelty to Animals (ASPCA)

Wyoming County Cruelty Investigator and Educator

Attica, NY

• Receive and investigate complaints of animal neglect and cruelty. Performed rescue of animals

in abuse situations. Worked with law enforcement officials on violations and enforcement of the

law.

• Performed education and counseling services to individuals and the public on proper animal

care and protection. Follow-up care and home visits to pet owner homes.

• Worked as team player providing social and physical care for animals residing at shelter.

Title: Assistant Manager 2/2001 – 3/2004

Family Dollar Stores

Attica, NY

• Customer service focused. Responded to customer needs and complaints as they arose.

• Organized and implemented daily operations of store to include inventory control and

employee scheduling.

• Supervised and trained employees.

• Managed and tracked incoming sales receipts.

• Responsible for cleanliness and constant safety of the store’s exterior and interior environment.

Skills:

Basic computing and administrative knowledge to include internet access, software applications

and paperwork processing.

Education:

Genesee Community college. Hotel management

High School Diploma Iroquois High School, Elma, NY

Additional:

Award recognition from Gentiva Health Services for job well done reported by the Wyoming

County Health Department.

References:

Past Employer references:

Debbie medburry 716-***-**** 11792 Westwood Rd. Alden,N.Y. 14004

Lori Germaine 585-***-**** 19 East Av. Attica,N.Y. 14001

Present Employer references:

Rose Davis 585-***-**** work.

Linda Kaczmarek 585-***-****

Personal references

Michelle Taylor 585-***-**** 9782 Day Rd. Alexander,N.Y. 14005

Lin Martain 585-***-**** 1629 Rt. 20A lot 1 Varysburg,N.Y. 14167



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