Customer Service Manager
Resume:
TONY ELLIS GIBSON
P.O. Box ***
Waynesville, GA *1566
OBJECTIVE
To obtain a position using both my undergraduate degree in Business and my
Master's of Science in Education in the education field.
QUALITIES
Excellent work ethic as demonstrated with Atlantic Southeast Airlines, and
Aaron Office Furniture Company. Strong leadership skills. Work well with
others- team worker and very diplomatic. Good teaching and training
skills. Great communication skills. Strong desire to use my knowledge of
business and education to enter the teaching field in the southeast area.
WORK EXPERIENCE
ATLANTIC SOUTHEAST AIRLINES- Customer Service Agent Brunswick GA
07/02 - Present
. Local Certified Station Trainer
. Care Team Member
. Customer Complaint Resolution Official
. Ground Security Coordinator
ATLANTIC SOUTHEAST AIRLINES - Station Manager Lewisburg WV
02/08 - 11/08
. Managed all aspects of business
. Responsible for interviewing and hiring new employees
. Responsible for training and teaching aspects of employee
position
. Prepared and presented weekly reports to Regional Manager
. Handled customer related issues
. Greatly enhanced communication skills
. Assisted in closing of station at end of season
SEABOARD CONSTUCTION- Quality Control Tech.
Brunswick GA
12/00 - 08/01
. Responsible for testing to insure quality products
. Trouble shooting and problem solving
. Generated computer reports
AARON OFFICE FURNITURE - Customer Service Manager Lawrenceville GA
02/00 - 11/00
. Trained to manage all aspects of business
. Involved in employee hiring, termination and discipline
. In charge of all shipping and receiving of merchandise in store
. Responsible for ordering of all products sold
. In charge of handling customer complaints and finding solutions
. Job required use of great communication skills
EDUCATION
July 2010 TROY UNIVERSITY
Brunswick GA
Master of Science/ Post Secondary Education
December 2001 VALDOSTA STATE UNIVERSITY Valdosta GA
Bachelors of Business Administration/ Marketing
August 1992 BRUNSWICK COLLEGE
Brunswick GA
Associate of Applied Science/ Political Science
CERTIFICATIONS
Middle Grades Science Jan. 9 2010
Middle Grades Language Arts March 27 2010
Middle Grades Social Science March 27 2010
REFERENCES
Sue Houck
Station Manager
Manager
***.*****@******.***
Jason Richards
Director Atlantic Southeast
*****.********@******.***
Dianne Lawton
Education Program Coordinator
Instructor
*******@****.***
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