Customer Service Sales
Resume:
LaKeshia Cooper
Tyler, TX 75703
Cell: 903-***-****
abic5u@r.postjobfree.com
____________________________________________________________________________________
My C.O.R.E competencies include:
• Demonstrating teamwork that effectively supports products and services.
• Delivering superior customer service and high performance.
• Lead by example to ensure equal workflow distribution and a productive work
atmosphere.
• Maintaining service, talk/wrap time, data, and both client and consumer satisfaction
levels.
Professional Experience:
Trinity Mother Francis, Tyler, TX 11/09 - 08/10
PRN Sitter
Provide routine daily care and services that support the care delivered to patients
requiring long term or rehabilitative care, in accordance with the established nursing
care procedures and as directed by supervisor.
Macy’s Department Store, Tyler, TX 11/08 – 11/09
Sales Associate
Provide excellent customer service.
Replenish and relocate merchandise on and off of sales floor.
Responsible for ensuring each customer's fitting room experience is one they won't
forget - with an elevated selling approach, product knowledge and styling capabilities.
Responsible for processing merchandise to ensure our fantastic product is floor-ready
and available for our customer to purchase.
Quick and efficient cash wrap experience.
Additional tasks include stocking, cleaning and folding merchandise.
Body Shop Clothing Store, Tyler, TX 08/07 – 08/09
Sales Associate
Provide excellent customer service.
Replenish and relocate merchandise on and off of sales floor.
Responsible for ensuring each customer's fitting room experience is one they won't
forget - with an elevated selling approach, product knowledge and styling capabilities.
Responsible for processing merchandise to ensure our fantastic product is floor-ready
and available for our customer to purchase.
Quick and efficient cash wrap experience.
Additional tasks include stocking, cleaning and folding merchandise.
Sudden Link, Tyler, TX 07/06 – 08/07
Customer Support Representative
Provide quality customer service in a fast paced work environment.
Handled all customers’ questions and concerns regarding their service.
Troubleshoot, Billing Inquiries and up selling both inbound and outbound.
Accurately and efficiently input customer data and utilizing all applicable systems.
Education:
John Tyler, Tyler, Texas
High School Diploma, 2001-2005
Skills:
Excellent oral and written communication skills.
Strong organizational and analytical skills.
Proficient with Word, Excel, PowerPoint.
Typing: 45 wpm
Proficient with all Window's based operating systems.
Lotus Notes 7
Professional References
Tommy M. Evans Ladon Erwin
Service Delivery Manager Sales Lead
Stream Global Services Sudden Link
Jacksonville, Texas Tyler, Texas
602-***-**** 903-***-**** 903-***-****
Ashley L. Hill Curtis Callier
Retail Manager Real Estate Agent
Body Shop Retail Store Self - Employed
Tyler, Texas De Soto, Texas
Personal References
James Wilson Sheryl Forward
Tyler, Texas Tyler, Texas
Betty Mims Vicky Robertson
Tyler, Texas Tyler, Texas
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