Customer Service Data Entry

** ****** **** **: 518-***-****

Queensbury NY *******@*****.***

12804

Charlene A. Cox

Objective Customer Service Representive

Experience 2002-2007 Trans-Border Global Freight Latham, NY

International Ocean Export

Customer Service, solved many problems as they arose

Data Entry

Strong Communication & Computer skills

Audited vendor invoices for A/P, Created billing invoice

for customers

Booked ocean shipments with the steamship lines

Coordinated shipments with truckers to be collected and

delivered to the ports

Ensured all documents for export were in order and sent to

overseas agent for customs clearance and delivery to

end user

Worked on Letter of Credit shipments with International

Banking Department

Prepared ocean bills of lading

Weight and currency conversions

International Banking Department / Customer Service

Customer Service

Interpret Letter of Credit for documentation requirements

Prepared and created banking documents for shipments on a

Letter of Credit

Followed up with banks to ensure documents received and

payment made

Obtaining Power of Attorney's for customs clearance &

prepared sub power of attorney for customs brokers

Filled out and submitted insurance claims for damaged

freight

Import Operations / Manager

Supervised 7 people in the daily import operations &

trained new hires

Kept Monthly spread sheet in excel for Profit & Loss

Data Entry

Coordinated shipments with overseas agents for Customs

Clearance in U.S.

Customer Service, solved many problems that arose

Coordinated freight with trucking companies for deliveries

throughout the U.S.

Audit vendor invoices for A/P, created and mailed billing

invoice to customers

1991-2001 Oneida Ltd Oneida, NY

Duty Drawback Clerk /Import & Export Clerk / Manufacturing

Created the Drawback Program, setting up the system to

filing claims

Made Drawback claims to U.S. customs in the excess of

800,000.00 USD

Set up and organized a filing system in a secured area for

the International Import Department. It greatly improved

the ability to retrieve all Import shipments and custom

clearance documents, ensuring only 5 years of documents

were kept at any given time per U.S. Customs requirements

Data entry

Assisted the Import Department setting up files for ABI

transmission to customs

Assisted in International Export Dept creating invoices

for export shipments

Source Data Recorder (SDR), Entering both time and piece

work data for employees into the AS400 system

Started in manufacturing working many jobs before being

promoted into office work

1990-1991 U.S. Census Bureau

Utica, NY

Telephone Audit Clerk

Used discretion in handling U.S. Census forms

Conducted phone interviews with the public in assisting

them in filling out the census forms

Audited Census forms before sending over to data entry

department

Oneida County Office for Aging Rome, NY.

Co-Assistant Coordinator for Home Bound Meals

Supervised 5 people delivering the meals to Seniors

Daily booking keeping and bank deposits

Assisted Seniors with the meal program

Education & MVCC - some college courses in Business Management

Skills Course in Microsoft Word/Excel

AS400 System

15+ years of office experience (fax, copiers, multi line

phones, Pitney Bowes

postage machines)

6+ years in Customer Service

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