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Customer Service Project Manager

Killeen, Texas, 76543, United States
May 24, 2010

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Sheemica J. Butler

**** *********** *****

Killeen, TX 76543

254-***-**** (mobile)/254-***-**** (home) (E-mail)

Experience 2007 - 2008 Integrated Human Capital

Austin, TX

Staffing Supervisor

. Conduct and score testing of applicants, record results and other

relevant information including post offer, the management of the drug

screen, reference checks, background checks and physicals processes.

. Prepare and extend job offers, prepare and/or authorize appropriate

approvals and paperwork, acquire appropriate approvals and authorizations

for selection, compensation, etc.

. Recruit, screen and interview applicants to fill current or expected job


. Fill open positions for Administrative, Manufacturing, Call Center,

Customer Service, Professional, and Technical.

. Compiles payroll data, enters data or computes and posts wages, and

reconciles errors, to maintain payroll records.

. Sales calls to prospective employers to retain business.

2005 - 2006 Randstad North America

Austin, TX

Recruiting Project Manager (Contract)

. Develop systems and processes necessary for the recruitment, tracking,

planning and execution of projects.

. Supervise project management staff.

. Analyze short- and long-term resource needs and adjust staffing and

resources appropriately.

. Create job descriptions, training program, continuing education and

career path for project management staff. Hire project management staff

and conduct performance evaluations.

. Arrange, manage and maintain relevant outsourcing relationships.

. Attend client meetings for ongoing and prospective projects. Determine

project requirements and assign staff. Oversee and maintain liaison

between all parties concerned with the project to facilitate any changes

or modifications and to facilitate resolution of project problems.

. Responsible for hiring 220 Reader/Scorers for the Austin Harcourt PASC


. Control compensation and benefits, employee relations, staffing,

training, safety, labor relations, and employment records.

. Screens and interviews for temporary positions.

. Conducts pre-employment tests and reference checks.

2005 Goodwill Temporary Service

Austin, TX

Staffing Specialist

. Recruitment through Internet, job fairs, ads, etc. for State agencies,

Private agencies, and the City of Austin.

. Provide job placement services for people with disabilities or medical


. Recruitment for administrative, technical, and service positions, as well

as higher-level positions.

. Conducted Background checks.

. Test and interview applicants.

. Screen applications for completeness. Screen applicants over the phone

and in person.

. Data Entry of all new hire information.

. Take accurate job orders from customers/clients.

2004 Solectron (Aerotek Staffing)

Austin, TX

Technical Recruiter/Senior Sourcing Specialist (Contract)

. Recruitment through Internet, job fairs, direct hire, ads, etc. for

contract entry-level electronics manufacturing positions.

. Recruitment for manufacturing/technical positions, as well as higher-

level positions.

. Conducted Background check.

. Screen applications for completeness.

. Data Entry of all new hire information.

. Create and foster relationships with professional/outreach organizations

for the purpose of attracting and recruiting quality and diverse


. Provided job readiness speeches to the students of the Austin Area Urban


. Succeeded in hiring over 1000 contract employees



2001 - 2003 IBM

Austin, TX

Administrative Assistant/HR Assistant (Contract)

. Administrative Assistant to nine customers and their employees.

. Contact MBA Interns for projects, schedule interviews between MBA and


. Scheduling meetings, conference calls, conference rooms, and travel


. Maintaining manager's calendars; Answer phone; Handle expense reports

using EA2000.

2000 National Computer Systems, Inc. (NCS)

Austin, TX

Human Resources Assistant

. Responsible for handling all aspects of Temporary Employment as well as

providing HR support in other areas of the company.

. Recruitment through Internet, job fairs, direct hire, ads, etc.

. Interviewing, Screening, Placement, Hiring Practices, Staff training,

Proper Employer Documentation

. Orientation Presentations, Employee Retention, Customer Service, Employee

Relations, Employment Verifications, Maintain documents and files

. Payroll - authorizing payment for promotions, hours missed, etc.

. TWC Unemployment benefits.

. Use of HR databases to include HRIS, Agency Tracking, Temporary

Requisitions, CICS Timekeeping System, Oracle, PeopleSoft, etc.

. Use of Lotus Notes, Excel, Word, Access, PowerPoint, Microsoft Outlook,

and Internet

. Create and foster relationships with professional/outreach organizations

for the purpose of attracting and recruiting quality and diverse


. Set up, attend, and run job fairs

. Data Entry of all new hire information, create spreadsheets, memos,

letters, proofread documents, scanning, faxing, copying, FedEx documents

. Run errands, Travel and attend seminars

. Created the companies Temporary Employee Handbook and Created HR SOP

. Succeeded in hiring 900+ temporary employees for our Peak seasons

Skills Computer Literacy


. Microsoft Office: Word, Excel, Access, PowerPoint, Publisher; Lotus Notes

(Lotus 123, WordPro, Freelance) Outlook; WordPerfect Office 2000 version

9 (Corel Presentations 9); Windows 95-2000; Oracle; Acrobat Reader; ACT;

QuickBooks; Teamtrak; Ontrak; HRIS; AS400; PeopleSoft

Typing Skills

. 60 wpm, Word Processing, 10 key and Data Entry

Education 2009 - Present Florida Tech University- Online

Pursuing Bachelor of Administration in Management/HR Administration

2003 - 2005 University of Phoenix - Online

Bachelor of Science in Business/Public Administration Courses

2001 - 2002 ITT Technical Institute

Austin, TX

Information Technology - Computer Network Systems Courses

1994 - 1998 Central TX College Killeen,


. Computer Science / Business Management Courses


Human Resource Management Certificate (Computer Based Training)


Workers Compensation/ Family Medical Leave ACT 2000

Business Fundamentals I 2003

Ethics in the Workplace 2003

Computer Fundamentals (Win 95/98) Certificate 2004

Human Resources Concepts Certificate 2004

Texas Business Conference 2005

SHRM Learning System Present

Certified Temporary Staffing Specialist courses Present

Certified Personnel Consultant courses Present

Professional reference provided upon request.

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