Project Manager Management

THOMAS ALLEN

Email: abic58@r.postjobfree.com Cell: 678-***-****

PROJECT MANAGEMENT

T E A M L E A D E R T E C H N O L O G Y A C U M E N C O M M U N I C AT O R

An experienced Telecommunications and Project Management Professional, with a 17 year proven successful

background in the telecommunications and network support industries. My entrepreneurial spirit and relationship

building skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and

achievement. Looking to utilize my background in telecommunications with a respected organization that rewards hard

work and innovation.

AREAS OF EXPERTISE

Project Management Strategic Planning / Analysis Lead Generation

Seminars & Presentations Network Support Vendor Relations

Business Development Customer Care Cost Controls

Cross Communications Account Management Time-Management

Product Innovation SOWs Leadership/ Team Building

KEY SKILLS ASSESSMENT

Strategic Performance – Implement strategic and tactical development strategies. Consistently apply a practical and

consultative approach methodology to problem solving.

Team Leadership – Proven ability to identify the strengths of others and leverage untapped potential to maximize personnel

and operations. Committed to building champion teams through the exchange of knowledge, experience, and goal sharing

to optimize people development initiatives.

Development – Excellent understanding of organizational effectiveness, change management, as well as, facilitation and

other operations.

PROFESSIONAL PROFILE

AT&T Mobility – Atlanta, GA 2008 – 2010

Network Transport Support Engineer/MNRC Telco Division

Management Contributions:

Key contributor in the development of the Telco Group that led to the company’s first centralized

nationwide cell tower monitoring prototype that led to company’s cell tower monitoring center

Assisted with the development of AT&T’s customer assistance and resolution processes within the

AT&T MNOC Division

Acted as the liaison between field technicians and AT&T facilities department heads

Technical Contributions:

Test and troubleshoot DS1 and DS3 issues (T1’s) via Net Analyst utilizing Granite Paths and DACS’s

with various technologies, including: Alcatel, Siemens, Lucent, Nortel, Nokia & Ericsson products

Obtained correct CKT ID’s and settings to ensure continuity

Opened SOW’s and interfaced with LEC and interchanged carriers via phone and ebonding systems to

assure compliance with customer requests utilizing established guidelines

Thomas Allen – Page 2

OTHER PROFESSIONAL EXPERIENCE

Internap Network Services – Atlanta, GA 2006 - 2008

Network Transport Support Engineer/Account Manager

Management Contributions:

Acted as the primary point-of-contact for the Network Transport Support Team and any customer

issues and/or concerns

Educated and trained newly assigned personnel and assisted in the development and implementation

of such training plans

Reviewed work and service orders to ensure quality and accurate deliverables

Oversaw that technical components met company standards and user specifications

Technical Contributions:

Collaborated with ILECs and CLECs to investigate and resolve T1/DS3/OC3/MAN circuit outages

Partnered with collocation facility technicians to resolve FastEthernet/GigabitEthernet circuit outages

Extensive experience with networking hardware and hardware troubleshooting, such as: Cisco 25XX,

6500, 72XX, 7500, 12XXX routers, Foundry SuperX switches, Kentrox and Larscom CSU/DSU,

Media converters, Transceivers and Modems

ETC, Inc. – Atlanta, GA 2003-

2006

Project Manager – Government Division

Management Contributions:

Managed the design and implementation of government sales objectives, including RFP analyses and

assessments, site surveys and bid preparation and submittals

Led the telecommunications team, by educating them on the latest innovations, products and overall

industry trends

Facilitated and coordinated all discussions regarding government contracts for telecommunication

services, RFP and RFI reviews with senior ETC directors

Program Manager for teams anywhere from 5 to in excess of 100 members on special projects

Technical Contributions:

Subject Matter Expert (SME) leader in technical support, TCP/IP networking protocols, a variety of

applications and other telecommunications services and network topics

Computer Intelligence2, Inc. – Atlanta, GA 2000 - 2003

Senior Provisioning Specialist/Telecom Project Manager

Management Contributions:

Managed the telecommunications activities for all U.S. Army Reserve sites and had 5 direct reports

Recruited, hired and trained provisioning specialists in order and request management policies and

procedures, troubleshooting and escalations as first-floor managers

Handled all billing and negotiations with third party vendors, as well as, customer on-site training and

seminars on new products and services

Analyzed and composed reports regarding all in-house activities and initiations and customer

management for department heads review, as well as, made recommendations for improvements

Technical Contributions:

Managed all Provisioning of local service requests (POTS lines) and access service requests for

circuits, which included: T-1s, PRIs, DS3s, and PBXs at sites; to replace standard phone lines with

direct inward and outward phone lines

PROJECT MANAGEMENT EXPERIENCE

Led the Y2K compliancy telecommunications directives project, which ensured that all computers and

telecommunications equipment was Y2K compliant for all 1100 U.S. Army Reserve stations and

facilities

Led the Recruiter Initiative Project, which brought all U.S. Army Reserve recruiters back into Army

bases from remote field offices nationwide. Work included bring in new phone lines and data

connections as well addressing telecommunications issues and concerns at the facility

Led PBX Directive Project, which brought in T-1s, PRIs, DID numbers, PBXs at U.S. Army Reserve

facilities, thus eliminating the charges and needs for standard phone lines at each facility

Other Positions:

BellSouth Long Distance – Atlanta, GA

Covad Communications – Atlanta, GA

Sprint – Atlanta, GA

GTE Supply – Atlanta, GA

E DUCATION

United States Navy

CERTIFICATION CLASSIFICATION: SECURITY CLEARANCE: CLASSIFIED SECRET AWARDED, 1987

BellSouth

CERTIFICATION OF COMPLETION: BELLSOUTH L.E.N.S. FOR UNE PROVISIONING, 2000

“Walt Disney University”

TWELVE WEEKS TRAINING: “THE ESSENCE & ART OF TRUE CUSTOMER SERVICE”, 1985

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